Bauway

[camperman]

Hi guys just to keep you up to speed on the bauway bw510n saga

I had my final outcome decision made by paypal today on getting a refund on all the faulty BW that were returned to me over the last month and paypal have ruled in bauways favour not to refund my money, so I urge anybody thinking of buying anything direct from them to think twice as this company has been impossible to deal with by never returning emails ect.

I have since sold off all the mods at a loss as spares or repairs to try and recuperate some of the money but to be honest isn't the point as I could of now been stuck with a pile of scrap.
by no means am I looking for sympathy here but I would like to warn people and make them think twice about dealing with company's like this who are happy to take your money but offer no after sales service.

[foxy9212]

I'm very surprised to hear that outcome Camper and, not knowing all the ins-and-outs of your claim, feel that being unable to claim for goods 'not fit for the purpose' sounds very wrong; under the current Trading Standards rules and regs, we consumers certainly have that right.

Being the recipient of the Bauway 510's that threatened to explode on me (owing, I believe, to a faulty switch) and having received a replacement from my supplier without question, I would have hoped that the seller would have received a refund, plus an assurance from the manufacturer that their product was now 'safe.'

I'm glad you manage to re-coup at least a little of your losses Camper but it's really not good enough!

Fox >

[Chrissie]

Really sorry to hear the outcome of the Paypal claim Camper

If Bauway had been half way decent, they should have refunded you, without you even having to put in a claim.

[Tetsab]

Very sorry to hear it has come out that way for you Camperman, I haven't followed this all that closely but think I'm right in saying these products just weren't suitable for use with any LR kit, but Bauway totally neglected to let you know about this before problems had already arisen?

I hope this sinks in a bit with people who think that sellers are coining it selling e-cigs - it is easy to overlook the effect that finding you are out of pocket for a load of kit that just doesn't work properly has, and this is a real risk with this stuff, sadly.

Even when a supplier DOES do the right thing and accepts returns of faulty items and replaces them, the cost of returning goods to China (and possibly also for shipping the replacements) AND the cost of resending to customers also comes out of whatever margin the seller here would have made.

I'm very grateful to Camperman for being so open about this lousy experience he's had - I'd certainly think twice before buying any Bauway products in future without checking what other people's experience with them has been very thoroughly indeed first. I'm just very much saddened that he has been the one to pay through the nose for the rest of us to learn this. You certainly DO have my sympathy, even though I know that wasn't what you were looking for and it won't help to pay the 'leccy bill either.

[Lilac]

Is your PP account funded by a credit card Mark, if so, that's your next port of call...

I think if it was me, i'd also be calling PP to ask for the reasoning behind their decision against you, it just doesn't seem right >

[safercigs]

The way in which you have delt with this m8 is a credit to you and your business i dont think any one could have done more given the situation you will bounce back i dont think your rep has been damaged as it was out of your controll

but i think this is a real heads up on a supplier and one which ill avoid

[camperman]

Jul 21, 2011 19:13:15 GMT safercigs said:

The way in which you have delt with this m8 is a credit to you and your business i dont think any one could have done more given the situation you will bounce back i dont think your rep has been damaged as it was out of your controll

but i think this is a real heads up on a supplier and one which ill avoid

cheers daz

weve crossed a few pms over the last few weeks mate so you know im all for helping other traders and fellow vapers out were i can and id hate to see somebody else be taken in by a company who doesnt give a hoot about its customers especially those that spend a lot of money with them and i would of expected more from a company as big as they are.

lilac it is linked yes but to be fair im not to bothered now hun as i said earlier ive sold most of the goods on as spares so im not to bothered now i just wanted to warn others before they make the same mistakes.

[Clutter]

Mark, did PayPal say WHY they found for Bauway?

[camperman]

Jul 22, 2011 16:21:21 GMT Clutter said:

Mark, did PayPal say WHY they found for Bauway?

this is the email that paypal sent me

We have concluded our investigation into your case. Unfortunately, at this time we are unable to decide this claim in your favour.

go figure ?

18 out of 20 faulty BWs and they say bauway is in the right to not refund ???

bauway wouldnt even return my emails even though i was willing to just accept just the parts required to repair them myself

[eCigWizard]

I would call Paypal UK, they have quite a good team and ask them to re-raise the case and also to raise a complaint...

Also not sure who your dealing with at Bauway but have you tried contacting the top people?

Such a shame and completely different to my experiences with them though

[camperman]

Jul 22, 2011 18:39:21 GMT eCigWizard said:

I would call Paypal UK, they have quite a good team and ask them to re-raise the case and also to raise a complaint...

Also not sure who your dealing with at Bauway but have you tried contacting the top people?

Such a shame and completely different to my experiences with them though

i was bounced about to 4 different email adresses during the course of my complaints and the majority of time waited atleast a week to get any sort of reply if any and these were the excuses holidays/speak to the engineer/send pictures, then complete silence for 3 weeks after 10 emails that i sent to every email address and on the final email i said if you cant be bothered to get back to me ill take it to paypal.

ive dealt with people in china for over 25 years importing games machines amongst other things and have never had a carry on in the past and even other e-cig manufactures ive dealt with have bent over backwards to help out but not bauway.

the BW is a bad memory to me now and something ive put down to experience, im not the only one to have lots of problems with this mod and dare say i wont be the last infact i still have people pming me on UKV atleast once a week who bought them elsewhere asking me how to get into the electronics so they can fix theirs so their must be quite a few of the mk1 (white button) kicking about now with the same faults.

[Tetsab]

I can't help wondering if Aaron's experience has been shaped by the fact that possibly ECW have been purchasing larger numbers of items and Bauway are therefore keener to keep them sweet - or perhaps haven't had any big problems which might lead to them wishing to return an entire consignment.

Out of curiosity (if you are willing to say) Aaron - what HAS your experience been like when you've had occasion to report a problem? There's no such thing as a perfect e-cig yet as far as I can tell so you MUST have had some duds which you've needed to get sorted out.

Sadly, I rather suspect they've simply trampled all over Camperman because he isn't bigger than he is so they figured they could get away with it. Shame they didn't realise he's also an active and respected forum member... !!

[foxy9212]

................ so their must be quite a few of the mk1 (white button) kicking about now with the same faults.

Now that's curious Camper as my two dodgy Bauway batteries both had black rubber buttons.

Fox

[camperman]

Jul 22, 2011 19:46:49 GMT Tetsab said:

I can't help wondering if Aaron's experience has been shaped by the fact that possibly ECW have been purchasing larger numbers of items and Bauway are therefore keener to keep them sweet - or perhaps haven't had any big problems which might lead to them wishing to return an entire consignment.

Out of curiosity (if you are willing to say) Aaron - what HAS your experience been like when you've had occasion to report a problem? There's no such thing as a perfect e-cig yet as far as I can tell so you MUST have had some duds which you've needed to get sorted out.

Sadly, I rather suspect they've simply trampled all over Camperman because he isn't bigger than he is so they figured they could get away with it. Shame they didn't realise he's also an active and respected forum member... !!

i think you hit the nail on the head their

i belive theirs been some big improvements on this mod with ECWs input so it shows if you have a bit of clout in the industry it does help, i did express my concerns about it not having any sort of venting when i go my first batch but i was told the engineer said their was no cause for concern but i guess ECWs concerns over it made their engineer think twice as it now has one.

incidentally i had one guy from poland buy a spares or repairs one from me and he sent me a full picture by picture on how he upgraded the button with an industrial type switch so he could vape at high voltage which quite impressed me

[camperman]

Jul 22, 2011 19:56:34 GMT @foxy9212 said:

................ so their must be quite a few of the mk1 (white button) kicking about now with the same faults.

Now that's curious Camper as my two dodgy Bauway batteries both had black rubber buttons.

Fox

are we talking about the same mod here foxy as the 510n has only had either a white plastic button or a steel button