MyePack , anyone else having problems ?(RESOLVED)

[Dan]

Nov 26, 2013 16:03:12 GMT teee said:

Nov 22, 2013 12:36:41 GMT Dan said:

I think you're being ever so slightly harsh on that one..

Why should a vendor open a packet of heads to send you an alternative resistance head for free?

They were only advising that you may prefer to order the 1.5ohm heads as an alternative to try? After all, the lower the resistance, the less power it will take to get it working!

That's nowhere near shocking customer service.. I'd be happy with them trying to help.. They weren't holding you at gunpoint.. or were they?

Might have sounded harsh but i made the phone call and its how i felt afterwards.

I did not ask them to send me any alternative resistance head for free. I just wanted the correct resistance head for my device. End of the day an iclear16 is desgined to work on an itaste vv. I was already paying for the whole unit so why should i have to buy separate heads?!

They were not advising me that i "may prefer the 1.5 ohm head" they were saying "we don;t know if these heads will work.......but you can try......or you can buy more heads" So pay £2.99 for a clearo, it might not work, but dont worry......you can pay more money and then it will work......

Still doesnt sound good to me. To me that's pretty poor and i will stick with it being poor customer service.

It would've worked regardless of the resistance of the head.. lower ohms just give require less power to work effectively..

You can't expect every employee at a vendor to know the ins and outs of every product on the market.. not everyone knows everything. . If they claim that they do they're wrong..

[spikus]

Everyone has a bad day bud ... You probably caught that person on their one ... The general consensus is overwhelmingly in the favour of them being a great company to deal with ... I've never had anything but great service from them ... Maybe you could cut them a bit of slack on this ... The business they're in is fraught with uncertainty at the best of time .. Especially right now ...

[tominmids]

Nov 26, 2013 14:02:57 GMT silentscream said:

Thanks dinamic22 but I'm the same as Tom I like a bit of flavour I just don't like too many sweet ones.

Tom I just realised T Blend, USA Dark Mix and Desert are all on myepack lol. Oh well, another order for them coming up then

silentscream All my juices so far have come from myepack or joose juice (just starting joose juice ones now after 2 weeks steeping)
The service from these two is so good, and prices are good too. So if they stock what I want I go to them for it 
I tried the Dekang Cherry flavour .. a bit like vaping a packet of Tunes .. not too bad, but I suspect that 10ml bottle is going to last me a long time 

[tominmids]

Nov 26, 2013 16:44:50 GMT Dan said:

Nov 26, 2013 16:03:12 GMT teee said:

Might have sounded harsh but i made the phone call and its how i felt afterwards.

I did not ask them to send me any alternative resistance head for free. I just wanted the correct resistance head for my device. End of the day an iclear16 is desgined to work on an itaste vv. I was already paying for the whole unit so why should i have to buy separate heads?!

They were not advising me that i "may prefer the 1.5 ohm head" they were saying "we don;t know if these heads will work.......but you can try......or you can buy more heads" So pay £2.99 for a clearo, it might not work, but dont worry......you can pay more money and then it will work......

Still doesnt sound good to me. To me that's pretty poor and i will stick with it being poor customer service.

It would've worked regardless of the resistance of the head.. lower ohms just give require less power to work effectively..

You can't expect every employee at a vendor to know the ins and outs of every product on the market.. not everyone knows everything. . If they claim that they do they're wrong..

I would agree with dan and spikus on this one You can't expect vendors to know everything about every combination of kit.
If I asked for advice, and he gave advice to the best of his knowledge. Then I would be fairly happy about that.

I think that as a member of a good forum, I would also have posted the question here 

[teee]

I disagree

This is a confusing market for a newbie like me, with clones and fakes about, i like to make sure im getting the right product and that it will actually work. If the vendor doesnt have good product knowledge then who will?!

[myepack]

Nov 19, 2013 14:09:19 GMT teee said:

I wont be so forgiving

I phoned them to ask about the ohm's on the innokin iclear16's and if the ones they had in stock would fit my itastevv (as the website said they were meant for an itaste vv/vw v3) Whoever i spoke to wasnt very helpful or knowledgable.

He didnt know if they would work on my itaste vv, he said "you can try but they might not fire properly" because they are 2.0 ohm. He also then suggested i should buy the 1.5 ohm coil head pack ASWELL

Why not just give me the right coil heads for the right clearo for the correct itaste vv?

I didnt order from them because i thought that was shocking customer service to be honest.

Not quite sure as to why this post is on here but I will answer to your questions,

the call was received by myself,( I suppose that just proves how much knowledge I have on e cigs)

you asked me if the iclear 16 dual coil clearomiser was suitable for your ego battery not mentioning if you had an itaste vv

I replied it is not recommended as the iclear 16's we stock have 2.o ohm coils fitted as standard but we do stock the 1.5 ohm coils which will be more suited for  your ego battery and wasn't sure if the ego battery you had would be suitable for the 2.0 ohm dual coil clearo.

that was the best answer I could give to your enquiry and at no time did I ask you to buy the clearo and the extra pack of coils.

perhaps there was a misunderstanding along the line.  Ash

[dognosh]

Ash, my initial query for starting this thread was because I was green on here,and new to your service, sorry

To others, since I started this thread I have made 3 more orders with myepack and all arrived correctly and on time with no problems, I will continue using ash because as soon as there was an error,he fixed it,no questions asked, top service.

[geordie_vaper]

placed a order on monday then another yesterday both come today no problem at all will deffinatly be using again

[teee]

Nov 27, 2013 0:12:59 GMT myepack said:

Nov 19, 2013 14:09:19 GMT teee said:

I wont be so forgiving

I phoned them to ask about the ohm's on the innokin iclear16's and if the ones they had in stock would fit my itastevv (as the website said they were meant for an itaste vv/vw v3) Whoever i spoke to wasnt very helpful or knowledgable.

He didnt know if they would work on my itaste vv, he said "you can try but they might not fire properly" because they are 2.0 ohm. He also then suggested i should buy the 1.5 ohm coil head pack ASWELL

Why not just give me the right coil heads for the right clearo for the correct itaste vv?

I didnt order from them because i thought that was shocking customer service to be honest.

Not quite sure as to why this post is on here but I will answer to your questions,

the call was received by myself,( I suppose that just proves how much knowledge I have on e cigs)

you asked me if the iclear 16 dual coil clearomiser was suitable for your ego battery not mentioning if you had an itaste vv

I replied it is not recommended as the iclear 16's we stock have 2.o ohm coils fitted as standard but we do stock the 1.5 ohm coils which will be more suited for  your ego battery and wasn't sure if the ego battery you had would be suitable for the 2.0 ohm dual coil clearo.

that was the best answer I could give to your enquiry and at no time did I ask you to buy the clearo and the extra pack of coils.

perhaps there was a misunderstanding along the line.  Ash

Well no

I only have one device and it isnt an EGO so i know i didn't say i had one of those. I have never even owned an EGO battery, i've only ever had an itaste vv.

This isnt a big issue and im not trying to slate you or your company but i know exactly how that conversation went and why i called in the first place. Why would i call and ask about a battery i dont own?

You did say "they might not fire" and you did say "the 1.5ohm coils would work and i could buy them separately" which is why i didn't bother buying anything because i thought it was cheeky. Never mind it seems you misunderstood and that can happen to anyone.

Personally i think you should know your products better so you can offer the best advice in a very confusing market for newbies like me.

Thanks

Tee

[dognosh]

Mods(real peeps,not vamo or itaste) : can you lock this thread so it eventually disappears down the list, my query,which was specific not general, has been answered. If anyone else has other problems with myepack or other vendors,they can start their own thread.

[Chrissie]

As requested by dognosh thread locked.