JOOSE JUICE ARE INCREDIBLE.

[Smokeybebe]

Had a small problem with a juice from joose-joose, which is very rare as I use it a lot and it's always brilliant ( I say rare, it's actually never happened before)


I emailed Jim from joose juice late last night, already got a reply this morning, didn't expect that, working on a Sunday morning!!


He was amazing, said obviously the mix was wrong and to bin it, and he offered to not only refund me, BUT to send me a bottle of juice of my choice too! How fantastic is this vendor!

I don't want a refund, that seems unfair on the vendor, just the replacement juice is sufficient , so I said that, and have ordered a soft mint one.

What a great company they are though to offer that, and to reply on a Sunday too. Wish all vendors were this good.

So, THANKYOU JIM AT JOOSE-JUICE, great juices, great prices, and outstanding customer service....what a winning combination.

[Smokeybebe]

Now this is what I call fantastic customer service .

Edited cuz Jim is modest.

[lairey]

Fantastic customer services! As others have said, our vendors, for the main, seem to go above and beyond. Any company, no matter how good they are, can have a blip of sorts, it's how they sort out the problem that sets them above the rest! Well done to Joosejuice!

[poula]

Excellent vendor brilliant juice

[geordie]

What an excellent outcome. I haven't ordered from them yet - but I will.

[enjay]

I haven't ordered from anyone yet lol but will check them out for sure.

[onetwothree]

I've just had a similar situation with joose juice and the customer service I received was fantastic. Very quick to respond and sort the issue out straight away

[Chrissie]

We have many brilliant vendors & I agree 100% that Jim @ Joose-Juice is one of the really good guys

[Smokeybebe]

Well Jim has not only sent me 2 new bottles (still did the bogof offer) but he refunded me as well !

I edited my post above because I posted a lovely reply email that Jim sent, but he is so modest he didn't want me to post it up.

Generous, honest, fair, good in the kitchen (if that's where he cooks his juices) and modest....Jim will you marry me?

[sammy13]

I can only agree with this.
Jim is fantastic, one of the best vendors out there.

[masteedman]

Brilliant customer service and delivery goes a long way.

[enjay]

Well seeing as you revived this thread I'll just add that I totally agree, he's great and couldn't be more helpful if he tried.