Myepack

[Q]

Would be nice if he responded on here as well though, he was always my first choice vendor & I have lavished praise on him in the past, not least because I got unbiased advice when I first started my vaping journey, but I must admit I'm seeing too many of these 'no response' posts lately

[clairea]

i had an issue with Ash emailed several times no reply he eventually replied to me on here, then took a further couple of weeks to send me a new charger out, then sent me two, only when i put another order in though he sent it out with that,
since then have changed what i'm using so no longer replying on my V3's, had an issue with my aerotank every coil i use keeps shorting within minutes of using it, but have given emailing myepack about it as they never answer so just written off my aerotank, not worth the hassle, but not sure i'll use them again, i'd rather pay a little bit more and have excellent after sales service, than buy cheap and have no service. Sorry Ash

[gill2009]

 We as a Forum recommend Ash soooo often...I hope this gets resolved soon.

[pxr5]

Woah. This is worrying. I've only ever really used myepack. Now my big 50 is coming up soon and I have a big order list building for lots of new stuff. Who are a good, reliable alternative to myepack as I don't want problems.

[djs]

I love Myepack and would not worry at all about ordering from them.

Recently, a couple have people have taken to forums to complain about customer service. I can't comment (on their behalf) but considering the complaints are few and far between, I would not hesitate to order again.

- - -

Speaking independently of the community, I find it depressing that not so long ago another London company had a far, far, far worse track record and seemingly have now been forgiven for past problems. I find this depressing in all honesty... especially given the prices they charge.

Never had one problem in dozens of orders from Myepack.

[blakey]

If Ash has what I want I will not hesitate to order from him - The only problem I ever had was with a coolfire one when the 510 pin detached from the wires. Replaced immediately
I have never tried to e-mail though so I can't comment on response time. 2-3 working days I would think a reasonable time to respond from a busy company that doesn't pay someone just to respond to communications.

[sammy13]

I can only speak from my experience.

I ordered, the order came extrememly quickly, well packed etc.
I ordered again same thing.
However I had a broken item, I emailed 4 times, I went through contact us forms, I pm'd on here, I tagged in a thread here, I never got a response, item went in bin.

[ronaldo]

Aug 11, 2014 18:05:41 GMT pxr5 said:

Woah. This is worrying. I've only ever really used myepack. Now my big 50 is coming up soon and I have a big order list building for lots of new stuff. Who are a good, reliable alternative to myepack as I don't want problems.

I would try Steve (VapeStorm) we all met him at vapefest very cheap very fast delivery and aftersales second to none and he has discounts I always forget and just pm him for latest discount code

[Mrsmac]

The recent posts are worrying but just want to it my tuppence worth here. Myepack have been my go to vendor for hardware since I returned to vaping this year and I have spent what to me is a small fortune at the store. The majority of my good have been spot on and are still in us to this day, prices and speed of delivery are excellent. I had one problem with an aerotank and that was resolved instantly and the other with the kayfun clone The kayfun issue was more about the quality of the product itself; communications were slow but they did happen.

One thing I have learned is to contact Myepack, you are best doing it by telephone after 3pm, that seems to be when Ash is around, if you are returning an item, send it recorded and call the next day to see if it has been received.

Both of my issues were sorted to satisfaction and I have used them since but I empathise with those having issues contacting them as that IMHO is not always easy and needs to be looked at especially as there are so many having thi problem

[dagl]

Here's another 2p worth..

As some of you may have read, quite recently I had a VTR that wasn't firing. After phoning Ash I returned it to Myepack hoping for a repair, and Ask kindly sent me a brand new VTR despite it being 7/8 months old.
Some months ago I duplicated an order and ended up with two chargers, again I phoned Ash and sent it back to him he refunded my original purchase price with the minimum of fuss.
As Mrsmac has said it's best to phone.
I'd certainly have no hesitation in recommending Myepack and still do.

[dreamylittledream]

Aug 8, 2014 23:28:09 GMT Chrissie said:

Aug 8, 2014 23:20:07 GMT dreamylittledream said:

Far from the first time these kind of reports of problematic after sales service have surfaced - Ash normally eventually appears and sorts matters but vendors have been booted from here for similar behaviour

They have indeed dreamylittledream - hence why I have tagged & PM'd Ash. However as it's the weekend, lets please give him some time to respond.

I've bought from them a couple of times & like many others have said - no problem at all.

Chrissie  I wasn't suggesting a lynch mob and FWIW I've used and recommended Myepack many times and never personally had an issue with them and I do like their prices, but then again I've never had anything go wrong from them or had to contact them.

What I would say is that these complaints have cropped up on this and other forums on multiple occasions and are not what I'd expect from a decent vendor - there is no excuse for ignoring customers with issues and I don't agree with blakey, a vendor that values his/her reputation does employ someone to monitor emails on a daily basis or does it themselves if they want to keep a customer base.  Hell I normally get a response out of FT customer service within 36 hours and I expect hopeless service from them (you pays yer money you rolls the dice) and even at the height of their troubles I got a response and a resolution (via pm on here which was not really acceptable in itself but better than be ignored by every channel) from a certain now no longer with us London vendor via here in a far quicker timescale then the reports I've been reading about on the UK Vapers thread and indeed other peoples experience on here.

[dreamylittledream]

Aug 11, 2014 18:05:41 GMT pxr5 said:

Woah. This is worrying. I've only ever really used myepack. Now my big 50 is coming up soon and I have a big order list building for lots of new stuff. Who are a good, reliable alternative to myepack as I don't want problems.

For good and reliable you can't really beat Vapescape - far pricier than myepack of course but CS is top notch and when I have had a issue is been resolved very quickly.

I'm fond of ukecigcabin as well

[Montana]

I've only ordered from them a couple of times and got the orders the next day , certainly can't argue with that.

I've always considered the telephone the first line of communication that I would use if there was a problem and I'm VERY reluctant to use a company, especially a UK one that doesn't have some kind of telephone number I can contact them on even before a first order.

People have suggested other vendors that would be an alternative, now I don't want to sound as though I'm left with NO other choice , but as far as I've found , Myepack are the only UK vendor that has the Mini Protank 2 airflow controller V2 an alternative would be nice if they decide to either not stock that line anymore or they are out of stock I also think that they maybe the only vendor to stock the Protank 2 air controller V2 as well.The price for tanks I've mentioned above are superb and I think both airflow controllers are a little expensive, but I haven't got anywhere else to compare them to.

Andy

[blakey]

Aug 11, 2014 22:41:39 GMT dreamylittledream said:

Aug 8, 2014 23:28:09 GMT Chrissie said:

They have indeed dreamylittledream - hence why I have tagged & PM'd Ash. However as it's the weekend, lets please give him some time to respond.

I've bought from them a couple of times & like many others have said - no problem at all.

Chrissie  I wasn't suggesting a lynch mob and FWIW I've used and recommended Myepack many times and never personally had an issue with them and I do like their prices, but then again I've never had anything go wrong from them or had to contact them.

What I would say is that these complaints have cropped up on this and other forums on multiple occasions and are not what I'd expect from a decent vendor - there is no excuse for ignoring customers with issues and I don't agree with blakey, a vendor that values his/her reputation does employ someone to monitor emails on a daily basis or does it themselves if they want to keep a customer base.  Hell I normally get a response out of FT customer service within 36 hours and I expect hopeless service from them (you pays yer money you rolls the dice) and even at the height of their troubles I got a response and a resolution (via pm on here which was not really acceptable in itself but better than be ignored by every channel) from a certain now no longer with us London vendor via here in a far quicker timescale then the reports I've been reading about on the UK Vapers thread and indeed other peoples experience on here.

I never expect instant response form a company because I have no idea of the shear number of e-mail requests they receive in a day or how much time phone requests take up, I can only imagine. If somebody gets back to me inside 2-3 days I'll not complain, inside a day and I'll be very happy. Outside of the 3 days mind you and I'll be very wary of using the company and if that's what's been happening then I completely agree with the affected people. It is inexcusable.
Employing someone just to respond to customers will impact on prices, maybe that's why myepack haven't done so but I do agree that you need to find a balance between providing a service and an after service. Maybe employ another hand with the packaging and processing leaving Ash with enough free time to deal with customers would be the answer but I don't know whether the turn over of that company would allow for an extra wage. But like you say, if he wants to keep his existing customer base then he heeds to do something because his business can't really grow without recommendations from existing customers bringing in new customers.
I'm not defending myepack here, clearly there are problems but I will stick by my 2-3days time limit on a response because that's what I personally would tolerate from a growing company but I'm certainly not saying that that's what everyone else should do, you all have your own expectancies and tolerances.
In complete contrast to all the above, I had a double payment made today by paypal to cloud 9 for a squape and I e-mailed Lisa, she responded in 15mins and resolved it. Very happy- Not so sure I would have been happy with 2-3days in that situation
I do hope Ash gets his house in order as he is very decent man, it'd be a shame to see his customer base dwindle due to too many disgruntled people.

[Chrissie]

I wish I could like your post more than once blakey - I agree with everything you say.

I'd also give any company a few days grace to respond to any contact.

And I agree that Ash is a decent bloke & that, most likely, the reason he hasn't employed more staff is so that he can keep the prices down - but.....