What is most important to you?

[darkstar]

Just a quick post for those of you trying to access the site this morning (I know a few of you came from this thread which is why I'm posting here) to let you know that it's temporarily down due to an issue with the hosting company. They expect to be up and running again before noon so if you can't access the site please just come back after a few hours and it should all be fine. Any updates will be posted on their status blog:

www.evohosting-status.com/shockwave-3v0-net/

Unfortunately the email address is out too along with the rest of the site so if you've sent us anything over the last 6 hours or so it might be a good idea to send it again this afternoon. If you're not trying to access the site or email us today then there's no need to worry as I have everything backed up.


Cheers,

Rob - DarkStar Vapour

[darkstar]

Mar 11, 2014 7:40:39 GMT darkstar said:

Just a quick post for those of you trying to access the site this morning (I know a few of you came from this thread which is why I'm posting here) to let you know that it's temporarily down due to an issue with the hosting company. They expect to be up and running again before noon so if you can't access the site please just come back after a few hours and it should all be fine. Any updates will be posted on their status blog:

www.evohosting-status.com/shockwave-3v0-net/

Unfortunately the email address is out too along with the rest of the site so if you've sent us anything over the last 6 hours or so it might be a good idea to send it again this afternoon. If you're not trying to access the site or email us today then there's no need to worry as I have everything backed up.


Cheers,

Rob - DarkStar Vapour

All sorted - we're back up and running again now

Rob - DarkStar Vapour

[charon]

darkstar
Excellent communication, rapid resolution of problems is first class customer service in my eyes. Well done.

[darkstar]

Mar 11, 2014 9:28:34 GMT charon said:

darkstar
Excellent communication, rapid resolution of problems is first class customer service in my eyes. Well done.

Thanks charon, I do try

I should make a similar comment about my hosting company (evohost) who have first class service and communication. This was the first time they've had a technical problem in the time I've been with them and they kept me updated hourly about the issues they were having as well as resolving the problem with impressive speed. They also credited my account with a free month of hosting to make up for some of the business I lost in those hours. If you're new to web development and need a decent host look no further than those guys - I've used a few different hosts and all were completely useless in comparison.


Rob - DarkStar Vapour