When should I raise a ticket about parcel whereabouts?

[erik514]

Mar 6, 2014 11:03:59 GMT clivealive1 said:

event just came up on my tracking for first time (ordered 5th Feb)
2014-03-06 09:47, Item sent to LONDON, MPC PMIH (KLIA)

does that mean it on its way to London or in London
whats MPC PMIH (KLIA) any idea's
oh was posted on 20th Feb ( got nice pic of parcel to prove it ) lol

iam excited xmas is coming

It means it has been posted to London from Kuala Lumpur international airport (KKLIA). Should be with you in a few days

[boyofford]

Mar 6, 2014 11:09:30 GMT clivealive1 said:

Mar 6, 2014 11:06:43 GMT boyofford said:

Mine are at information received or dispatched to GB, did yours say that first? If so your further than me.

dont think so , unless i missed it -    all i've seen are pic of shipping and the above , fun isnt it ,   not

At least its distracting me from buying anything else.

[Deleted]

Mine was sent to GB on the 26th.

Getting worried it's been stolen by royal fail

[boyofford]

Just checked and all my singapore parcels are 'dispatched to overseas GB' status, and my malaysia post parcel is on its way to london.
Will be interesting what turns up first... have 4 different orders on way containing between them 3 nemesis variations, nemi magnets, a plastic trident, a fatty v3, some bottles and some sony VTC3 batteries(thats the malaysia post one).

[clivealive1]

nothing exciting for me but first order , just a few bits batteries etc . mines coming tuesday lol

[googled]

[boyofford]

Mar 6, 2014 12:34:41 GMT clivealive1 said:

nothing exciting for me but first order , just a few bits batteries etc . mines coming tuesday lol

This is my first order... I just didn't show much restraint .

Split the order up for customs and becuase thought some stuff was holding up.. turned out other than the batteries and bottles that they didn't actually have stuff in stock that I ordered anyhow.

[clivealive1]

found this gives me more details (well a little)
meltrack

06-Mar-2014 0947 Item sent to LONDON MPC PMIH (KLIA)
06-Mar-2014 0900 Item arrived MPC PMIH (KLIA) MPC PMIH (KLIA)
04-Mar-2014 1736 Item posted over the counter MPC PMIH (KLIA)
28-Feb-2014 1210 Dispatch Pre-Alert 26/02/2014 MPC PMIH (KLIA)

gives latest action , click on that for all actions

[boyofford]

Mar 6, 2014 13:26:21 GMT clivealive1 said:

found this gives me more details (well a little)
meltrack

06-Mar-2014 0947 Item sent to LONDON MPC PMIH (KLIA)
06-Mar-2014 0900 Item arrived MPC PMIH (KLIA) MPC PMIH (KLIA)
04-Mar-2014 1736 Item posted over the counter MPC PMIH (KLIA)
28-Feb-2014 1210 Dispatch Pre-Alert 26/02/2014 MPC PMIH (KLIA)

gives latest action , click on that for all actions

Just works for malaysia courier..my item is tracking almost the same.... race you!
06-Mar-2014 1133 Item sent to LONDON MPC PMIH (KLIA)
06-Mar-2014 1123 Item arrived MPC PMIH (KLIA) MPC PMIH (KLIA)
04-Mar-2014 2055 Item posted over the counter MPC PMIH (KLIA)
28-Feb-2014 1140 Dispatch Pre-Alert 26/02/2014 MPC PMIH (KLIA)

[clivealive1]

as i said mines coming Tuesday lol , dunno what one though.
omg times are close, hopefully i will get urs lol.

same slow boat just took longer to unload urs

[anythintreet]

Mar 6, 2014 0:17:59 GMT dagl said:

Don't want to worry you anythintreet but my last order from ft (6/1/14) took nearly 7 wks from being 'recently dispatched' to arriving. I also had a couple of orders last year that never materialized tho tbf once I raised the issue they issued 'Gift certificates' almost immediately. It might be worth your while investing in another cheap ego or similar from a UK vendor whilst you wait! (If you aren't in a position to do so, pm me your address and I'll send you one to borrow)

Very kind offer dagl,  but there's a corner shop about 150m away that sells really dodgy knockoff ego batteries for £3.  They keep firing without cutting off after 10seconds and have sticky firing buttons (leading to a few very warm pocket/burny leg situations) and they usually last about a fortnight before dying but they're keeping me ticking over.

mines still saying dispatched to GB or not showing up at all depending on where I track.

WHERES MY TOYS!!!!!!!!

[aaront903]

Mar 6, 2014 12:21:57 GMT @johanino said:

Mine was sent to GB on the 26th.

Getting worried it's been stolen by royal fail

Mine too 

[Steve (VapeStorm)]

And mine arrived in gb on the 18th of feb and no sign

Ft are now telling me that they are checking with singapore post which could take up to 45days!!


www.17track.net/en/result/post.shtml?nums=RQ240575652SG

[Steve (VapeStorm)]

posted 8 days ago
by you

Please track this order as I have notmreceived it yet

#2.
posted 7 days ago
by Staff

Sorry about the wait. We have checked that the package has already arrived at UK, you can refer the information here: www.17track.net/en/result/post.shtml?nums=RQ240575652SG Could you please wait patiently for a few more days? If you still can't receive it at then, please contact your local post office and check if they have received the package. Thank you for your patience and cooperation.

#3.
posted 7 days ago
by you

Ill give a few days as I can see it has been collected from the airport, thanks for your help

#4.
posted 3 days ago
by you

Hi my item still has not arrived

Attachments

(.png, 256 KB)
Screenshot_2014-03-03-12-55-45.png

#5.
posted 3 days ago
by Staff

Did you contact your local post office and check if they have received your package? Please get back to me. Thank you.

#6.
posted 3 days ago
by you

I have checked at the post office today and they have no record of attempted or failed delivery of the package

#7.
posted 2 days ago
by Staff

We are sorry to hear that. Would you please check if your address is correct? steve........Deleted for privacy........ United Kingdom

#8.
posted 1 day ago
by you

That address is correct, is it possible for you to resend the order?

#9.
posted 1 day ago
by Staff

Please contact your local post office again, in the meantime, we will make an official claim with the Singapore Post, we will update to you when we have any news. Thank you for your patience and cooperation.

#10.
posted 1 day ago
by you

I have contacted the post office again and still no luck

#11.
posted 14 hrs 18 mins ago
by Staff

Since your order has been shipped to your country for a long time, the package might be awaiting customs inspection or detained by your custom. We will contact Singapore Post to file an official check for it. Once they confirmed, we will let you know.

#12.
posted 5 hrs 26 mins ago
by you

Thanks

#13.
posted 16 mins 13 secs ago
by Staff

It usually takes about 45 business days for us to get a feedback from the Singapore Post, could you please give it a few more time? Thanks for your patience.

#14.
posted 6 mins 53 secs ago
by you

Im sorry but a 45 day timescale is unacceptable, please either refund my payment or resend the order I wish to get this sorted as amicably and as soon as possible. Failure to do so will result in me making a paypal claim against fasttech as is my right to do so

[Steve (VapeStorm)]

Seems royal fail have had it