Focalecig (Now Sorted)

[Deleted]

Got a vamo from focalecig that has died after 5 weeks either shorting or vamo heating up excesively. So got in touch with Doris about the problem and after several PMs and photos exchanged was basically told to send a video of the problem to have a chance of a refund. I reluctantly took a couple of photos with different attys even though i was risking ruining my batteries due to the overheating. I dont do videos for no-one and how the heck am i supposed to show vamo overheating on video. I know a lot of people on here swear by focalecig but i wont be dealing with them again.

[Edge]

Jul 9, 2014 18:47:19 GMT @tubthumper said:

Got a vamo from focalecig that has died after 5 weeks either shorting or vamo heating up excesively. So got in touch with Doris about the problem and after several PMs and photos exchanged was basically told to send a video of the problem to have a chance of a refund. I reluctantly took a couple of photos with different attys even though i was risking ruining my batteries due to the overheating. I dont do videos for no-one and how the heck am i supposed to show vamo overheating on video. I know a lot of people on here swear by focalecig but i wont be dealing with them again.

Had the same problem with Focalecig.
Send a video and we may exchange or return money but need our permission before posting/returning.
No threads on a nemesis top, never used them since.

[Graham]

My Vamo bought on the last group buy arrived last Friday and has problems since unpacking it and trying it, it does not fire without shorting out immediately tried lifting centre pin checked grommet still no vape,informed them and all they ask for is a video to show the supplier to see if they can refund or replace,I did not buy from the supplier but from Focalecig,and whats good of a video of a dead vamo.
Last time Foclecig

[Deleted]

Looks like video required for all returns interesting.

[geordie_vaper]

sounds iffy like

[charon]

I assumed all disgruntled parties purchased via Paypal..............bang in a claim it normally works wonders.(or at least you get your dosh back)

[Chrissie]

Tagging Foclecig to see what she has to say about this.

[gill2009]

 This doesn't sound good 

[ronaldo]

dosent sound the best and they have had a lot of orders from off here but we will find out what Doris says

[Deleted]

Jul 9, 2014 20:51:39 GMT charon said:

I assumed all disgruntled parties purchased via Paypal..............bang in a claim it normally works wonders.(or at least you get your dosh back)

Ordered early May received in June then broke 5 weeks later was too late to claim from paypal.

[vom]

My vamo is yet to arrive from the group buy, bit worried about what I'm gonna receive now.

[ronaldo]

I know there was a lot in the first batch over 1000 and there wasn't a vast amount of faulty ones so hopefully these are similar
but a vendor is only as good as its customer service so we will have to find out what is going to happen with these we need confirmation first

[grahamjames]

I ordered 3 kayfun clones from Focal in a group buy, one had a broken screw in the base. I emailed them and was asked to provide a photo or video of the problem. I did as requested and was offered a replacement base to be included free with my next order. I accepted and it was delivered with my 4nine.
This seems to be a perfectly acceptable way to offer support, I would much rather send a photo than have to return the item.
All in all I was pleased with the transaction. I will continue to buy from Focal Ecig.

[Bob]

I think I have aired my view before, re a mech mod that ruined a battery because of metal left behind from the threading machining, that couldn't be seen when checking it over but got dislodged when battery was inserted causing a short, once removed the mod was great, but it made me think about not using them again.

[Deleted]

Jul 9, 2014 23:21:54 GMT grahamjames said:

I ordered 3 kayfun clones from Focal in a group buy, one had a broken screw in the base. I emailed them and was asked to provide a photo or video of the problem. I did as requested and was offered a replacement base to be included free with my next order. I accepted and it was delivered with my 4nine.
This seems to be a perfectly acceptable way to offer support, I would much rather send a photo than have to return the item.
All in all I was pleased with the transaction. I will continue to buy from Focal Ecig.

You shouldnt have to be made to place another order to get your replacement part thats just a sneaky way of getting more money out of you. What if you werent prepared to place another order.