Innokin MEGA SALE

[Deleted]

While having our Innokin promotion we have lowered the prices of many Innokin products (while promotion and stock lasts):
Since we are determined to giving you the best possible price we have checked against ecigscompare.co.uk and for most listed items we now the lowest price

iTaste 134: from £69.99
iTaste LEO Starter Kit: from £17.99
iTaste AIO (All In One): from £21.99
iTaste MVP: from £35.99
iTaste SVD Starket Kit: from £42.99
iTaste 16 VV/VW Starter Kit: from £29.49
iTaste 10s VV/VW Starter Kit: from £29.99
iTaste 16 VV/VW Express Kit: from £18.99
iTaste INNO Starter Kit: from £21.99
iTaste Cool Fire I: from £24.49
iTaste Cool Fire II: from £34.99
iTaste VTR (v2): from £59.49
iTaste MVP (Energy Line): from £36.99
iTaste MVP (Shine): from £37.99
iTaste CLK: from £23.89
iTaste DRV: from £44.99
iTaste Lily: from £29.99

[clairea]

just wondering if you are aware that although you charge for a 3 month warranty the items you sell would be covered under the sales of goods act and have to be fit for purpose in the first place, and if anything went wrong in the 1st year, you are obliged to repair, replace or refund anyway, any battery e cig you sell should be fit for purpose for at least a year.
so charging for a 3 month warranty is why i would never buy from you. There is also a strong possibility that an e cigs are actually covered under sales of good act for up to 6 years electrical items,

[charon]

@lovevaping

fair comment ^^^ Your right to reply is respected on this Forum.

[Greg]

There seems to be a lot of discussion on this point about warranties at present and I was pretty aligned with the thoughts of most in terms of sale of goods act etc.
However reviewing many of the respected vendors T&Cs earlier it appears atties only get DOA warranty and batteries 30 days.
I have no idea how this fits with SOGA, but if everyone, or most have these details in their T&Cs then maybe it's justifiable and doesn't contravene any rules.

Can't say I like it and maybe we rely on the good customer service we get from certain vendors on here but maybe they'd be within their rights to enforce their warranty if they felt it necessary.

[Deleted]

Apologies for causing upset with our change to the Warranty, we have already changed this back to the way to was previously.
We hope you agree everyone can make mistakes once in a while and hope you are willing to accept our most sincere apology.

[gill2009]

 Good on you for stepping up @lovevaping 

[clairea]

Greg the sale of goods act, state that the item sold must be as described, in satisfactory condition and be fit for purpose, regardless of what is in the terms and conditions of a website, the above applies to everything that is sold.

Distance selling regulations changed on the 13 June this year, to protect the consumer even more, but that is more down to cancellation policy which now even extends to ebay.

if you buy at atty that isn't working the day you get it, then you have every right to return it as it is not in a satisfactory condition and not fit for purpose,

I don't think a lot of vendors think of the sales of goods act when they write these things on their websites etc.

they now also have to state their cancellation policy, and acknowledge that customers have the right to cancel and will get a full refund including postage. Websites also now have to have their trading address on their website or sent in an email to customers at the point of sale.

They also have to have a policy on returning faulty items and offer a refund including return of postage, as well,

[clairea]

i think All vendors need to take note of the new changes as well to new distance selling regulations, i've noticed quite a few that don't display the address on websites or when you buy, i know a lot are probably not aware of the changes.

well done to love vapour for changing warranty. and stepping up,

[seniorphil]

Jul 23, 2014 13:52:38 GMT @lovevaping said:

Apologies for causing upset with our change to the Warranty, we have already changed this back to the way to was previously.
We hope you agree everyone can make mistakes once in a while and hope you are willing to accept our most sincere apology.

Well done for the fast response. However your warranty says DOA goods should be reported within 3 days. The law says-
" To get a refund on a faulty item, you need to reject it and return it within a reasonable time after purchase - usually three to four weeks."

I would still not order from you knowing that the only way( if I was working away, on holiday, hadn't got round to using the product) I'd get my money back would be the small claims court.