Deleted
Joined:January 1970
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Last Online Apr 30, 2024 6:31:22 GMT
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Post by Deleted on Jul 22, 2014 14:27:57 GMT
So i ordred 30mill bottle of jack the ripple concentrate on friday and today tuesday 30mill of colonel custard turned up wtf I contacted them through their web site and Facebook page highlighting the mistake and saying i was not a happy bunny this was their response Facebook responce Hi Andy, this will get resolved and the correct product sent today. Sorry for the inconvenience! BTW keep the CC Email response Good afternoon, I am extremely sorry about the mix up with your order, I will be resending your order today and I will add an extra bottle of Jack the Ripple 30ml concentrate in there for you as a form of apology. I will be resending your order via Recorded delivery therefore you should have it tomorrow morning, please drop me a quick email once you have received your order. Apologies again!
I am now a happy bunny and a big thumbs up to T-Juice
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Deleted
Joined:January 1970
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Last Online Apr 30, 2024 6:31:22 GMT
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Post by Deleted on Jul 22, 2014 14:46:06 GMT
Good customer service is everything
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Deleted
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Last Online Apr 30, 2024 6:31:22 GMT
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Post by Deleted on Jul 22, 2014 14:55:27 GMT
Better than The Alchemist cupboard they messed my order up a few weeks ago emails them and they did not even reply
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Pepperty
Super Member
Vape Goddess
is it 'vodka o'clock' yet?
Joined:October 2013
Posts: 7,588
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Last Online Apr 25, 2024 18:31:32 GMT
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Post by Pepperty on Jul 22, 2014 15:37:49 GMT
+1 from me too, I once ordered and didn't receive so I dropped an email over and they replicated my order no questions asked. I think they are great!!
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Greg
Super Member
The Hoarder
Vape Free Since 16th May 2016.
Joined:November 2013
Posts: 8,261
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Last Online Oct 9, 2014 19:25:50 GMT
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Post by Greg on Jul 22, 2014 16:58:19 GMT
Yep same here, I ordered 90ml RA and it never turned up, it was during the big sale so I left it about 10 days. Contacted them and it was resent next day recorded
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