Focal E-cig - normal or not?

[Ripshod]

Yep. Get all the info. Addresses, status etc etc. It's all there. Amazing!!

The fact that they were both 'instant' orders that now appear on a brand new account amazes me more. Linking like that is genius tbh

[robby]

Aug 10, 2014 10:02:43 GMT Ripshod said:

Yep. Get all the info. Addresses, status etc etc. It's all there. Amazing!!

The fact that they were both 'instant' orders that now appear on a brand new account amazes me more. Linking like that is genius tbh

Still not shipped then ?

[Ripshod]

No m8, still marked as 'Collecting Products Now - Processing'. Ordered 9 days ago
And the main site says Sold Out against that item

[robby]

Aug 10, 2014 10:06:33 GMT Ripshod said:

No m8, still marked as 'collecting'. Ordered 9 days ago

That`s a shame, I think they have sold well, that`s the same one I got, lovin it

[dalealan]

Had exactly the same happen to me when I ordered the vamo which was in the group buy the last time in the end I gave up as I got sick of waiting for it to change status so got a refund.

[Ripshod]

What get me tho is there were (apparently) plenty in stock when I ordered. 37 iirc

[dalealan]

Aug 10, 2014 10:39:58 GMT Ripshod said:

What get me tho is there were (apparently) plenty in stock when I ordered. 37 iirc

That's exactly what the group buy said. Then after I'd paid for it it went to collecting products status and never changed. Contacted doris and she sorted out the refund for me and was nice about it. Asked why I'd cancelled etc.

[Ripshod]

I've emailed them to find out what's happening with that item. If this goes to a refund I'll not be buying from them again!!

[thatguy]

Thanks for all the responses. Same email used for focal and paypal. Just doesn't inspire confidence when these kind of problems occur. I'll sit tight and wait, isn't a huge order anyway, was mainly to check out their delivery times and quality vs fasttech these days.

[vinny41]

Aug 10, 2014 10:06:33 GMT Ripshod said:

No m8, still marked as 'Collecting Products Now - Processing'. Ordered 9 days ago
And the main site says Sold Out against that item

I had a item that was stuck in Collecting Products for 15 days I contacted Doris and it was shipped next day

[mrlimbo]

For me its down to the browser on Chrome order didnt show on Opera it does ! . glad you got it sorted !

[Foclecig]

Aug 10, 2014 11:56:07 GMT Ripshod said:

I've emailed them to find out what's happening with that item. If this goes to a refund I'll not be buying from them again!!

Hello Ripshod,

Sorry for the delay.
This order is in packing status, tracking number would be updated within 10 hours.

[Foclecig]

Thank you for all who trying to help thatguy while i am not available!
striker42 Perpetua robby babs @xs2ma Brambles
And sorry for the inconvenience it caused to you last time @dalealan We look forward to your continual support on Focalecig.

[Foclecig]

Aug 10, 2014 12:04:18 GMT thatguy said:

Thanks for all the responses. Same email used for focal and paypal. Just doesn't inspire confidence when these kind of problems occur. I'll sit tight and wait, isn't a huge order anyway, was mainly to check out their delivery times and quality vs fasttech these days.

Hello thatguy,

Thank you for your support on FocalEcig.
Do you think your problem has been resolved?
I suggest you to register an account on Focalecig, then your order would be shown under your account.
We are sorry for the confusion that caused to you.
Please feel free to send me PM if you have any problem with us.
Thank you!
Doris

[Ripshod]

Foclecig

Thank you so much for helping out. It was only the lack of information that got me (slightly) excited