Focal E-cig - normal or not?

[thatguy]

Placed an order for  a couple of clearos and some drip tips.  Payment was made via paypal, and received email from paypal saying that payment was taken and from wallbuys saying they had received the order. Order placed 7th aug.  Logged in to site just now and still no trace of order on the account.   Is this normal for them?  As order was under $20 I didn't expect a tracking number, but did at least expect the site to acknowledge the existence of the order.  Think I'll stick to other suppliers from now on if they cant even get this right.

[Deleted]

Aug 10, 2014 4:35:26 GMT thatguy said:

Placed an order for  a couple of clearos and some drip tips.  Payment was made via paypal, and received email from paypal saying that payment was taken and from wallbuys saying they had received the order. Order placed 7th aug.  Logged in to site just now and still no trace of order on the account.   Is this normal for them?  As order was under $20 I didn't expect a tracking number, but did at least expect the site to acknowledge the existence of the order.  Think I'll stick to other suppliers from now on if they cant even get this right.

Don't know if its normal but I've had the same issue a couple of times but the goods have always turned up. Maybe coming from North Lanarkshire confuses the system . Any concerns just fire a pm to Foclecig and she'll check it out if you give her the pp transaction number.

[Perpetua]

I don't find it the easiest of sites must confess . . . but Foclecig is always on hand to sort anything out.

It would make her job easier though I'd think if weren't necessary - though I wouldn't discount using Focal because of it thatguy.

[robby]

I think they are going through a full website change in the past two or three weeks and that may explain it. Foclecig will sort you out for sure  Good advice from striker42:)

[babs]

Just a thought thatguy you have to use the same user name as your paypal account for the orders to show. Or did not sure if it's been changed recently as I don't use them.

[Ripshod]

Great info peeps. I fell into this recently. As my paypal uses a different email my orders don't show on site. All I can do is sit and wait for my kit to arrive.

[xs2man]

You can check using the paypal email and order number though? Although group buys and smaller orders don't give actual tracking details apparently.

[Brambles]

If you go into your account, then under basic setting there should be a link 'binding new account'. it lets you change your paypal email.

[robby]

Aug 10, 2014 4:35:26 GMT thatguy said:

Placed an order for  a couple of clearos and some drip tips.  Payment was made via paypal, and received email from paypal saying that payment was taken and from wallbuys saying they had received the order. Order placed 7th aug.  Logged in to site just now and still no trace of order on the account.   Is this normal for them?  As order was under $20 I didn't expect a tracking number, but did at least expect the site to acknowledge the existence of the order.  Think I'll stick to other suppliers from now on if they cant even get this right.

Try creating a new account with either Wallbuys or Focalecig (whichever one you bought from) and use your Paypal email address as the contact email, then log into it and see if you can see the order
thatguy

[Ripshod]

My paypal account email is different to my paypal contact email. I think it's that that's causing my problems. My focal account is already bound to my paypal account email.

Would changing this to my paypal contact email work in this case?

[robby]

Aug 10, 2014 9:32:57 GMT Ripshod said:

My paypal account email is different to my paypal contact email. I think it's that that's causing my problems. My focal account is already bound to my paypal account email.

Would changing this to my paypal contact email work in this case?

I think I had a similar problem and this sorted it for me

[Ripshod]

I've tried it. I have a funny feeling I ordered outside of my account. So my emails when to an old unused email. All I can do is assume everything is okay and stalk the postie


I can't use the paypal/order number to track as I never got any emails from focal - they went to the dead email addy

[robby]

Aug 10, 2014 9:37:24 GMT Ripshod said:

I've tried it. I have a funny feeling I ordered outside of my account. So my emails when to an old unused email. All I can do is assume everything is okay and stalk the postie


I can't use the paypal/order number to track as I never got any emails from focal - they went to the dead email addy

Are your orders there when you click on your highlighted email address at the top of the page on that new account?

[Ripshod]

Had to make a new account with the contact email from paypal.

robby you're a genius m8.


**Image removed by Ripshod**

You can see why I was concerned?

[robby]

Aug 10, 2014 9:44:45 GMT Ripshod said:

Had to make a new account with the contact email from paypal.

robby you're a genius m8.




You can see why I was concerned?

Happy days   at least you have some info now
Is there any more info when you click on the order number ? Ripshod