Product Recall

[myepack]

It has come to our attention that the USB wall adapter supplied with the Eleaf Istick Kit could be a serious risk of electric shock,
anyone who bought this kit from us should stop using the USB wall adapter with immediate effect.
please return the USB wall adapter back to ,

MYEPACK LTD
UNIT 65.3 SIENNA PARK
WHITE HART AVENUE
LONDON
SE28 0GW

please return using royal mail first class post
and include your order number with the parcel
we will reimburse the postage costs and a replacement adapter will be sent.

[VapingBad]

Well done myepack for taking swift action to protect your customers!

[thatguy]

Another responsible vendor fixing safety issues at their own cost....well done myepack . Wish all vendors were as honest and dilligent as this. If you haven't already done so, an email to those who bought the device would me most welcome. Some of them may not see posts on the forum.

[sleedale]

Thank you myepack for alerting us to this. I'll post mine back to you ASAP as requested.

Great vendor, as always.

[Mrsmac]

Excellent service myepack just read this else where and was on my way here to make everyone aware!

Sending it back tomorrow

Thank you again

[nick777]

Thanks for letting me know will post back tomorrow thanks again

[chykensa]

Well done myepack - excellent CS as usual! Haven't bought one from you, but great to know you take these things seriously!

[cHooBeyDoo]

myepack for the recall notice, would it be the USB wall adapters bought just from you that may be faulty, or do you think other vendors might have the same problem?

[myepack]

Nov 9, 2014 23:57:18 GMT cHooBeyDoo said:

myepack for the recall notice, would it be the USB wall adapters bought just from you that may be faulty, or do you think other vendors might have the same problem?

If you have received this particular USB wall adapter  from another vendor then it will have the same problem.

just to clarify things this adapter is not a product of eleaf it was sent to us by a third party supplier,

we only used this adapter as part of the eleaf istick kit and not sold separately or part of any other kit.

[Perpetua]

Thank you Ash myepack for acting so swiftly and responsibly.


I've added a ' please read ' label to your thread and will get mine off in the post to you today.

[Deleted]

You did yourself no harm Ash myepack and just proved what a good vendor you are!

[vinny41]

There are other adapters that are subject to the same recall
models numbers MK-50500A , SKD-0500500
line items 16,20 and 22 listed in url
ec.europa.eu/consumers/safety/rapex/alerts/main/index.cfm?event=main.weeklyOverview&web_report_id=981

[demondog13]

Hi, Ash, Thanks for letting us know, I am currently working away till Friday, will post back to you on Saturday. Great CS.

[vectis]

Nice to know, will get sent back this week.

[andy01424]

Not ordered one but great responsibilty taken by you many would not have