Gearbest.com Free Shipping

[Ripshod]

Seems I can't buy anything at all. Tried Chrome and FireFox, tried paypal and using my card.

Things started so well here for you isabel22, but it seems to be going downhill now!!


nvm, bought elsewhere.

[ceedee]

Apr 2, 2015 6:46:06 GMT isabel22 said:

Apr 1, 2015 12:46:23 GMT ceedee said:

Hi Isabel,

What is GearBest's procedure when a product goes out of stock after the customer has placed an order and paid the invoice?

At what point will you contact the customer to inform them of a delay in despatch or offer a refund?

Hi, ceedee
Normally, if the product is out of stock after was bought by customer, we will check how long will it takes to back order. If it's less than 5 days, we won't inform our customer, because it's still within our promised time range: Dispatch:Ships within 3-5 business days.
But if we get this more than 5 days, we will spread this delay news on every forums and SNS. Because of the large amount of products and order and the imperfect of our system, it won't be an easy job to send notice to every customer. Only when we can´t get the product back in stock, our aftersale will inform customers a replacement or refund.

Thanks for your asking, we will take it seriously and try to find a proper way to let our customers get notified as soon as possible. Hope i can give you a satisfied answer very soon.

Thanks for responding, Isabel.

Please don't take my comments personally but I need to let you know that GearBest needs to improve both communication and despatch/shipping.

1) Vapers are an impatient and demanding bunch constantly waiting for the latest kit to arrive.
GearBest are currently taking 10 days just to get an order to PostNL's export centre and another 8 days for it to reach the UK.

Both FocalEcig and FastTech offer shipping by ePost (EPS by China Post) for an extra $2.
Somehow they are currently getting orders delivered in the UK in 6 days and even normal airmail is only taking 12-14 days.

2) It's unacceptable to take an order for items shown as being in stock, take payment by Paypal and then leave the order showing as "Processing" for 10 days without some kind of explanation for the delay, preferably with a date when you anticipate being able to despatch the order or an offer to refund the payment.

We forget that it's something of a modern miracle that we are able to order direct from you on the other side of the world but GearBest is operating in a highly competitive market and if you don't meet European vapers' unreasonable expectations, you will get a reputation as unreliable and rapidly lose business.

I hope that you can pass on this message and that GearBest's service will improve.

[isabel22]

Apr 2, 2015 14:02:58 GMT Ripshod said:

Seems I can't buy anything at all. Tried Chrome and FireFox, tried paypal and using my card.

Things started so well here for you isabel22, but it seems to be going downhill now!!


nvm, bought elsewhere.

Never mind if you bought elsewhere.

But could you PM me your GB account? I will try to find out why did this thing happen and i think you deserve an answer.

[isabel22]

Apr 2, 2015 14:04:19 GMT ceedee said:

Apr 2, 2015 6:46:06 GMT isabel22 said:

Hi, ceedee
Normally, if the product is out of stock after was bought by customer, we will check how long will it takes to back order. If it's less than 5 days, we won't inform our customer, because it's still within our promised time range: Dispatch:Ships within 3-5 business days.
But if we get this more than 5 days, we will spread this delay news on every forums and SNS. Because of the large amount of products and order and the imperfect of our system, it won't be an easy job to send notice to every customer. Only when we can´t get the product back in stock, our aftersale will inform customers a replacement or refund.

Thanks for your asking, we will take it seriously and try to find a proper way to let our customers get notified as soon as possible. Hope i can give you a satisfied answer very soon.

Thanks for responding, Isabel.

Please don't take my comments personally but I need to let you know that GearBest needs to improve both communication and despatch/shipping.

1) Vapers are an impatient and demanding bunch constantly waiting for the latest kit to arrive.
GearBest are currently taking 10 days just to get an order to PostNL's export centre and another 8 days for it to reach the UK.

Both FocalEcig and FastTech offer shipping by ePost (EPS by China Post) for an extra $2.
Somehow they are currently getting orders delivered in the UK in 6 days and even normal airmail is only taking 12-14 days.

2) It's unacceptable to take an order for items shown as being in stock, take payment by Paypal and then leave the order showing as "Processing" for 10 days without some kind of explanation for the delay, preferably with a date when you anticipate being able to despatch the order or an offer to refund the payment.

We forget that it's something of a modern miracle that we are able to order direct from you on the other side of the world but GearBest is operating in a highly competitive market and if you don't meet European vapers' unreasonable expectations, you will get a reputation as unreliable and rapidly lose business.

I hope that you can pass on this message and that GearBest's service will improve.

Really thank you so much for giving us these 2 suggestions so detailed. I will take it serious and give your precious feedback to our team to improve our services.

It will takes some time, hope you guys can understand.

And to show that we are really taking serious of your(all of you) opinions, we have 2 improvements since April because of the advice from our customer.
1,Now we will show the date of back in stock on our backorder product page: 

2,Our customer can choose their favorite shipping method even just flat rate shipping:
We will keep improve our services and we do need your advices, really hope you can give us chance to improve ourselves.
Thanks.

[Q]

Apr 2, 2015 14:02:58 GMT Ripshod said:

Seems I can't buy anything at all. Tried Chrome and FireFox, tried paypal and using my card.

Things started so well here for you isabel22, but it seems to be going downhill now!!


nvm, bought elsewhere.

That was a little unfair mate, both of your posts were in the middle of the night in China, you cant expect an immediate reply at that time

[Ripshod]

Apr 3, 2015 12:46:08 GMT Q said:

Apr 2, 2015 14:02:58 GMT Ripshod said:

Seems I can't buy anything at all. Tried Chrome and FireFox, tried paypal and using my card.

Things started so well here for you isabel22, but it seems to be going downhill now!!


nvm, bought elsewhere.

That was a little unfair mate, both of your posts were in the middle of the night in China, you cant expect an immediate reply at that time

I agree, maybe it was. A lot was happening that this doesn't show though!

Suffice to say - everything is sorted, but the posts stay.

[isabel22]

ICIG V9 5 - 50W Variable Wattage OLED 510 Thread Box Mod
www.gearbest.com/electronic-cigarettes/pp_154329.html

Main Features:
Leather craft, nice hold feeling
Precision metal die-casting
OLED screen shows: watts, battery power, volts, resistance
Colorful LED lights
Output short circuit protection
Over heat protection system
Low battery warn system
Charging through USB port(USB cable included)
Use 1 x 18650 battery (not included)



Coupon code:ICIGV9
Price:$44.99

[robby]

More info and pics here from an earlier purchase and thread of mine recycled

allaboute-cigarettes.proboards.com/thread/48121/icig-v9-gearbest-dissy-50w?page=1&scrollTo=915427

[Get Off My Cloud]

I like the look of that apart from the gimmicky light.

[isabel22]

Aspire Atlantis 2
0.3ohm Tank Atomizer Kit
www.gearbest.com/electronic-cigarettes/pp_168280.html

5ml capacity
Cooling system design on the top
100 percent organic cotton
Kanthal wire made in USA
Patented aspire BVC technology
Cloud vapor production
Extreme enjoyable taste
Unique anti-leakage design



Coupon:Atlantis2
Price:$27.99

[isabel22]

We have 2 bad news for all of you.

1. We can't sell Rdna 40 any more because we got complaint from VaporShark Company.

2. All the order of IPV 4 will be delay 10 more days till 20th April because the factory just start their production of IPV4 today. So, every vendor, no just Gearbest.com have to wait for it.

We are very sorry for your inconvenience.

[robby]

Thanks for the info isabel22 

[letsavit]

" We can't sell Rdna 40 any more because we got complaint from VaporShark Company"



What was the complaint, thier patent on flaky paint...?

[VapingBad]

Apr 10, 2015 11:27:47 GMT letsavit said:

" We can't sell Rdna 40 any more because we got complaint from VaporShark Company"



What was the complaint, thier patent on flaky paint...?

Nothing to do with this I'm sure it's normally it the complaint is via PayPal that thing get renamed/removed.

[letsavit]

Apr 10, 2015 12:37:42 GMT VapingBad said:

Apr 10, 2015 11:27:47 GMT letsavit said:

" We can't sell Rdna 40 any more because we got complaint from VaporShark Company"



What was the complaint, thier patent on flaky paint...?

Nothing to do with this I'm sure it's normally it the complaint is via PayPal that thing get renamed/removed.

Oh yea, that thread....