Kbox at just over $6 with discount, here we go again lol

[autumntwist32]

May 14, 2015 19:22:15 GMT pipeman01 said:

Mine hasn't been refunded yet, but perhaps it's because I had other items on the order... ?

It appears that about 60 people here have been impacted, and the offset cost is around $10 gross (so probably $4 max nett) the reputational impact is 60*4 = $240. I'd have thought that would be a manageable amount for them to absorb, particularly in light of past history.

I also realise some ordered more than one, for uncles / aunties / friends / backup / for selling on via the classies or fleabay for profit or whatever. If I was them I'd honor 1 for each order and offer a notional discount (maybe 10%) on the multiple orders. I mean you didn't buy it JUST because it was cheap did you?

I don't believe anyone has been refunded yet pipeman01, that's one of the big problems. They send a message saying all orders have been cancelled and they wont be accepting payment when it has already been taken, then they leave people waiting for refunds. My order still says Processing and they haven't responded to my reply on their ticket.

[Get Off My Cloud]

May 14, 2015 19:35:04 GMT kreed said:

What is the time difference?

I'm betting they're in their beds at the moment.

Just checked......3.35am just now

I replied to the ticket this morning.

[Deleted]

Yeah me too

[Get Off My Cloud]

May 14, 2015 19:36:56 GMT autumntwist32 said:

May 14, 2015 19:22:15 GMT pipeman01 said:

Mine hasn't been refunded yet, but perhaps it's because I had other items on the order... ?

It appears that about 60 people here have been impacted, and the offset cost is around $10 gross (so probably $4 max nett) the reputational impact is 60*4 = $240. I'd have thought that would be a manageable amount for them to absorb, particularly in light of past history.

I also realise some ordered more than one, for uncles / aunties / friends / backup / for selling on via the classies or fleabay for profit or whatever. If I was them I'd honor 1 for each order and offer a notional discount (maybe 10%) on the multiple orders. I mean you didn't buy it JUST because it was cheap did you?

I don't believe anyone has been refunded yet pipeman01, that's one of the big problems. They send a message saying all orders have been cancelled and they wont be accepting payment when it has already been taken, then they leave people waiting for refunds. My order still says Processing and they haven't responded to my reply on their ticket.

In my case they sent the message saying they would not accept payment and then took payment anyway some 4 or 5 hours later after they said they wouldn't.

[colli]

i have yet to receive a message saying its been cancelled
not holding out for the goods though

[lairey]

May 14, 2015 19:35:04 GMT kreed said:

What is the time difference?

I'm betting they're in their beds at the moment.

Just checked......3.35am just now

Ah, but it wasn't at 10am this morning when I replied to my ticket and asked them to confirm they would be making an immediate refund for the money they took from me last night.  They took my payment and emailed confirmation, not only of my order, but also receipt of payment, late last night.  They haven't responded to my reply on my ticket.

As has been said before, after the debacle with the subtanks a few days ago, and assurances that it wouldn't happen again, I think they should have sucked it up and written the relatively small loss off as a goodwill gesture.  As it stands, Gearbest as a company, don't have too much goodwill here right now.

[Deleted]

Totally agree with you lairey

I'm just saying we probably won't hear anything now for a few hours still.

[lairey]

May 14, 2015 19:44:05 GMT kreed said:

Totally agree with you lairey

I'm just saying we probably won't hear anything now for a few hours still.

Of course we won't... Ill be very surprised if I have had a reply when I check my emails in the morning!

[prr]

I feel really sorry for isabel22 she is the unfortunate person that takes the proverbial kicking on behalf of her company.

However what infuriates me is the blatant lie in the statement that Kbox was an out of date code. Fine if the message read sorry we screwed up and we can't sell them at this price I,and I'm sure many others, would grin and accept it.

It's the lie and the failure to instantly refund monies that grips my sh-t.

[babs]

The email I received was sent just at the end of their working day stating they will not take the money when they already had. Also that I needed to reply to their ticket which they would attend to within 24 hours. Nothing about any refund for the payment. I replied immediately with a screen shot of payment they had and requested an immediate refund to my PayPal account. Of course their working day was over so nothing has happened since.

[autumntwist32]

The code was originally to bring down the site price to about £14.20 but sometime over the last couple of days they dropped the site price to £16 odd so the code still reduced the site price by the same amount as it did before the drop hence we ended up at $6 a piece. So, not an out of date code as isabel22 posted it a few days ago but a bit of a blunder all the same as they have crossed promotions on the same item.

[Perpetua]

May 14, 2015 19:29:43 GMT Get Off My Cloud said:

Perpetua :I'm not disagreeing with any of the sentiments or principles that have been expressed, it's a poor show by anyone's standards whatever size the organization . . . . I'd imagine isabel22 is highly embarrassed by it, hence her non-appearance today.

I'm sure she is but it's again hardly professional behavior to not address the issue and what is the excuse for the rest of gearbest? only i haven't noticed anyone here say they've had a reply on the ticket.
I'm sure a number of the 45 people on the list didn't reply to the ticket and are just waiting for their money to be refunded but i know for sure i replied to the ticket and have not had a reply back, i would guess at least some others replied to their ticket even if only to inquire why again they accepted payment even though they state they aren't accepting payment and when a refund would be issued.

I said in my opening post i don't for a second hold isabel22 personally responsible for the cock up and i doubt anyone else does either but being met with a wall of silence is now just another mark against gearbest in my eyes.

I'm fully confident i'll get the money back but every move gearbest makes just makes them look more and more unprofessional as a business which is a damned shame, they have a lot of positives in their favour like product range and prices but the stock/website management and customer service is atrocious.

May 14, 2015 20:09:18 GMT prr said:

I feel really sorry for isabel22 she is the unfortunate person that takes the proverbial kicking on behalf of her company.

However what infuriates me is the blatant lie in the statement that Kbox was an out of date code. Fine if the message read sorry we screwed up and we can't sell them at this price I,and I'm sure many others, would grin and accept it.

It's the lie and the failure to instantly refund monies that grips my sh-t.

Completely agree with you both - the last thing I will be doing before logging out tonight, is to PM and email isabel22 with our list of order numbers.

Plus my thoughts on the whole shambles . . . . .

[meganemerald]

1. Perpetua - W1505131359351197

2. kreed - W1505131206131286

3.gill2009 - WW1505131248288852

4. lynwlt - WW1505131208519535 and WW1505131240264822

5. Dale Alan - W1505131208405247

6. Drunkenbum - WP1505131513223687 and WP1505131230001274

7. Striker42 WP1505131707334946

8. drd – W1505131455472849 and W1505131128120164

9. X&Y - WW1505131510096796

10. WelshWizard - WW1505131509313364

11. BrenD - WP1505131347028512

12. ron - WW1505131531099284

13. Tedster WW1505131237178316

14 Babs:WW1505131344535

15.-Letsavit - WW1505131704215550

16 . PhatFil - WW1505131130260347

17. magsvape - WW1505131318191311

18. prr - WW1505131151186147 and WW150513222217151 and WW150513141949178

19. Di - W1505131244063817

20. autumntwist32 - W1505131139590445

21. lexs1411 - WW1505131408373315

22. chrisintheuk - WW1505131305388776

23. Arron -WW1505131208325929 (5)

24. dr00g - WW1505131357060798 and WW1505131209411130

25. TJ - W1505131358146107

26. Paulo - WW1505131216376197

27. bobw1951 - W1505131404130235

28. spikey_fridge - WW1505131212049499

29. Car147 - WW1505131115597484

30. flavourtank -WP1505131444107026

31. thatguy WW1505131242368031

32. Edge - W1505131252103236

33. Q - WW1505131300563742 (x3)

34. Lairey - W1505131237378637

35. aaront903 WW1505131615570082

36. archiecat - WW1505131310201820

37. smarties - WW1505131313427873

38. Lynne77 - WW1505131212569668

39. lisburnvapes -WW1505131530051859

40. shinyitis - WW1505131228572936

41. stonethecrows - WW1505131421386628

42. greigster - WW1505131328029802

43. cigyc - W1505132324088266

44. Bluefish - WW1505131340217536

45. OliverB - W1505131510121140

46. dagl - WP1505131222563548

47. meganemerald - WP1505131331331197

48. Michnig - WW1505131348041289

[michnig]

sorry im late,can someone add me to the list WW1505131348041289

[autumntwist32]

May 14, 2015 20:40:49 GMT meganemerald said:

Edited as Perpetua already did it lol