Under £6

[letsavit]

Jun 5, 2015 2:23:17 GMT robby said:

It looks like this has been an obvious system bug, a hangover from the previous problem. It`s not the end of the world

They need to sort themselfs out but I'm kinda feeling sorry for isabel22 now days... It's almost comical for myself but not sure Isabel feels the same...! had my troubles with gearbest but they have never actually tried to knock me so yea not the end of the world....... again...

[letsavit]

Jun 5, 2015 2:26:50 GMT VapingBad said:

(Glad I don't have isabel22's job, hope she is well paid)

That's exactly what I was thinking when we crossed posts... Have we done anything to calm, let's see but I doubt it....

[VapingBad]

Yea, it should be avoidable/not happen in the first place, but nobody ended up in hospital and the sun will come up tomorrow.

[drunkenbum]

Jun 5, 2015 2:10:36 GMT isabel22 said:

Dear customer,
We’re sincerely thankful for all support we have got from you, and we sincerely apologize for the unexpected technical issue of our coupon code Kbox, for Kanger Kbox 40W VV/VW Mod, may has affected your order. It was an expired coupon we set months ago, but caused by a technical bug and changed into a valid coupon, all orders have now been canceled by our staff.
As the coupon price was not correct, we will not be accepting or authorizing payment for the amount paid for the affected item. We sincerely apologize for this mistake which we accept full responsibility for.
We look forward to your continued business, and thanks a lot for your supporting ever.

Well that's a little embarrassing lol

[jmw2309]

Gearbest should have learned their lesson by now. This we know.

We should have also learned that that this company has, and apparently will continue, to make these cock ups. That surely does not make it worth even 'having a punt' on whether they will honour it or not does it?

All I know is that they are losing more and more customers with each incident but, in the grand scheme of how big their customer database probably is, I doubt they are that bothered.

[Deleted]

ah well, was worth a try

[buggritt]

Does nobody else think it's quite fun having a quirky dealer like this? The humongous kbox thread was hilarious.

[Deleted]

Jun 5, 2015 9:18:19 GMT @jc72 said:

ah well, was worth a try

lol......pigeons learn faster than you @jc72

[lairey]

Jun 5, 2015 6:14:29 GMT drunkenbum said:

Jun 5, 2015 2:10:36 GMT isabel22 said:

Dear customer,
We’re sincerely thankful for all support we have got from you, and we sincerely apologize for the unexpected technical issue of our coupon code Kbox, for Kanger Kbox 40W VV/VW Mod, may has affected your order. It was an expired coupon we set months ago, but caused by a technical bug and changed into a valid coupon, all orders have now been canceled by our staff.
As the coupon price was not correct, we will not be accepting or authorizing payment for the amount paid for the affected item. We sincerely apologize for this mistake which we accept full responsibility for.
We look forward to your continued business, and thanks a lot for your supporting ever.

Well that's a little embarrassing lol

I think it's more embarrassing that they knew about this particular coupon code issue way back on the 19th May and it's still live!  Surely they would have cancelled it on the 19th?

[robby]

We ALL make mistakes and this one appears to be a system glitch, just a code that didn`t cancel. I was speaking to Isabel and she was absolutely mortified after what happened before. Let`s not throw the baby out with the bathwater. I dont like presales but at least Gearbest TELL YOU when it is a presale. There will always be occasional problems when a vender`s stock does not arrive when it should. Fasttech is riddled with that kind of thing and 3Fvape don`t even tell you it`s a presale. Gearbest often have some great bargains and are well worth persevering with in my opinion.

[Deleted]

Jun 5, 2015 9:44:06 GMT robby said:

We ALL make mistakes and this one appears to be a system glitch, just a code that didn`t cancel. I was speaking to Isabel and she was absolutely mortified after what happened before. Let`s not throw the baby out with the bathwater. I dont like presales but at least Gearbest TELL YOU when it is a presale. There will always be occasional problems when a vender`s stock does not arrive when it should. Fasttech is riddled with that kind of thing and 3Fvape don`t even tell you it`s a presale. Gearbest often have some great bargains and are well worth persevering with in my opinion.

Hear hear 

[autumntwist32]

Jun 5, 2015 2:10:36 GMT isabel22 said:

Dear customer,
We’re sincerely thankful for all support we have got from you, and we sincerely apologize for the unexpected technical issue of our coupon code Kbox, for Kanger Kbox 40W VV/VW Mod, may has affected your order. It was an expired coupon we set months ago, but caused by a technical bug and changed into a valid coupon, all orders have now been canceled by our staff.
As the coupon price was not correct, we will not be accepting or authorizing payment for the amount paid for the affected item. We sincerely apologize for this mistake which we accept full responsibility for.
We look forward to your continued business, and thanks a lot for your supporting ever.

I didn't bother ordering this time but the above text is the bog standard message we all got on our Gearbest tickets last time round   Then the tickets were closed without answering people's questions. Could have been a bit more inventive   

[pipeman01]

I'm surprised to see sane people tolerating, and even being sympathetic to, this repeated failure.

This company should have their vendor status removed from the site. If you went into Tesco and bought something 3 times which, when you got to the till, was incorrectly priced, you'd be taking Tesco to task. This is no different.

Gearbest is a joke. Spend your money elsewhere.

[Deleted]

Jun 5, 2015 10:21:55 GMT pipeman01 said:

I'm surprised to see sane people tolerating, and even being sympathetic to, this repeated failure.

This company should have their vendor status removed from the site. If you went into Tesco and bought something 3 times which, when you got to the till, was incorrectly priced, you'd be taking Tesco to task. This is no different.

Gearbest is a joke. Spend your money elsewhere.

A lot of people shop with Gearbest......and have had no problems.

And it is better for the forum to have a point of contact with Gearbest rather than none.

But yes......the code thing is something to avoid.......or take with a pinch of salt.

[flavourtank]

Jun 5, 2015 10:02:29 GMT autumntwist32 said:

Jun 5, 2015 2:10:36 GMT isabel22 said:

Dear customer,
We’re sincerely thankful for all support we have got from you, and we sincerely apologize for the unexpected technical issue of our coupon code Kbox, for Kanger Kbox 40W VV/VW Mod, may has affected your order. It was an expired coupon we set months ago, but caused by a technical bug and changed into a valid coupon, all orders have now been canceled by our staff.
As the coupon price was not correct, we will not be accepting or authorizing payment for the amount paid for the affected item. We sincerely apologize for this mistake which we accept full responsibility for.
We look forward to your continued business, and thanks a lot for your supporting ever.

I didn't bother ordering this time but the above text is the bog standard message we all got on our Gearbest tickets last time round   Then the tickets were closed without answering people's questions. Could have been a bit more inventive   

I did notice the traditional copy and paste email bollox lol



Poor skills tbh