I was wrong get vape

[Deleted]

Hi everyone, I'm sorry I've been shouting GetVapes praises. So here's my new opinion based on my own personal experience with Customer Care ( what a joke ) I placed an order 27 days ago for two bottles of 'sale' ejuice. One arrived the next day as is pretty much normal service for them.

I emailed telling them I was a bottle short so can they please forward the missing bottle. All good was informed yes we are sorry we made a mistake so will post the bottle NOW, as it was 13.00hrs and the order cut of point is 15.00hrs I assumed I'd get it the next day.. NO nothing, waited a week still nothing, so emailed again, and was told the missing bottle was posted FIVE days ago so can I hang on a while longer, well yes off course I can so thank you .

Anyhow another Five emails later and I've STILL NOT RECEIVED my juice ! Monday's reply was its been posted 6 days ago, hmmmmm do I smell lies ? Hmmmm yes I bloody well think so.

Emailed them again this morning and as yet NO REPLY !

My advise is they are brilliant when things go right, but have a problem and its a different story.

Adam if you're here lurking from GetVape, I did say I would report this crap service and seems unlike your company I'm a man of my word !!

[phatfil]

Vendors beware the wrath of the tedster...

[wildpolecat]

hope you get your order @tedster maybe he will redeem himself by sending you 2 bottles as compensation

[Deleted]

Jun 24, 2015 19:23:46 GMT phatfil said:

Vendors beware the wrath of the tedster...

It's not a flame/popcorn thread but if someone says they'll do something then basically lie about it, yes I do get antsy. Am old school, a mans word is his bond. I know life throws curve balls but just say so, not spilling the same rubbish. I don't mind "problems" as long as its truthful. I honestly gave them praise as was really impressed so they earnt it, so now it's the same

I did laugh when I read your reply though mate

[xantivenxm]

Glad I haven't ordered from them before!

[Deleted]

Jun 24, 2015 19:26:58 GMT wildpolecat said:

hope you get your order @tedster maybe he will redeem himself by sending you 2 bottles as compensation

Err ahem I did suggest that but I'd be happy with just what I paid for. I will also post here as that's only fair. It's not done as a shyte stirring thing, it's posted as I said I was gonna and I'm true to my word.

They also were on the running list for a radio show, and yes that's also gone too as it stands atm

[Deleted]

Jun 24, 2015 19:31:24 GMT xantivenxm said:

Glad I haven't ordered from them before!

Don't get me wrong, IF everything goes right they are perfect, but if you have a problem you're basically poop outta luck. That's just my experience. See even now I'm being level headed and not just ragging on em. I just what what I've paid for, not much really is it

[Chrissie]

Jun 24, 2015 19:36:02 GMT @tedster said:

Jun 24, 2015 19:31:24 GMT xantivenxm said:

Glad I haven't ordered from them before!

 IF everything goes right they are perfect, but if you have a problem you're basically poop outta luck. T

And that to me says it all. Anyone/vendor can make mistakes, it's how they deal with it that matters.

[Deleted]

Jun 24, 2015 20:13:47 GMT Chrissie said:

Jun 24, 2015 19:36:02 GMT @tedster said:

 IF everything goes right they are perfect, but if you have a problem you're basically poop outta luck. T

And that to me says it all. Anyone/vendor can make mistakes, it's how they deal with it that matters.

I'm trying Chrissie to keep it balanced as it's not my intention to unfairly flame anyone. In this case I feel the timescale is ridiculous, hence my warning to other members. It's only my experience but I feel should be aired as a just in case post.

I'd hate for anyone here to be run a round like im being .

[Chrissie]

Jun 24, 2015 20:22:53 GMT @tedster said:

Jun 24, 2015 20:13:47 GMT Chrissie said:

And that to me says it all. Anyone/vendor can make mistakes, it's how they deal with it that matters.

I'm trying Chrissie to keep it balanced as it's not my intention to unfairly flame anyone. In this case I feel the timescale is ridiculous, hence my warning to other members. It's only my experience but I feel should be aired as a just in case post.

I'd hate for anyone here to be run a round like im being .

No problem Ted. However, just to let you know, they don't have vendor status on here & I can't even see they are a member, so I doubt they will be lurking here.

[Deleted]

Chrissie oh well I tried to get them to respond to me. The blooming scamps I'll have to find a phone number thanks me bord see I do try to be a good biy

[Chrissie]

Jun 24, 2015 20:38:15 GMT @tedster said:

Chrissie oh well I tried to get them to respond to me. The blooming scamps I'll have to find a phone number thanks me bord see I do try to be a good biy

Good luck finding a telephone number for them - they don't show one on their website - also no returns policy/T&C's. They are therefor breaking so many distance selling regulations (now known as Consumer Contract regulations) & that means they are breaking the law.

[decoy]

www.facebook.com/Gotvapes
ask on there,it should get a reaction pritty quick

[Deleted]

Chrissie you're a diamond thank you, more ammo to my ongoing "issue" right I'm off to find all that info to add to my next email for tomorrow afternoon. I wait till after the postie just in case

[Deleted]

decoy I'm not on fessbook but my order number is 7003 you know just saying not a hint at all, just a mistaken reply . Thanks mate