Has anyone else had an Fasttech order returned recently?

[tomj777]

Post from staff on the forum:

Hello, everyone. We feel sorry that some of your Epacket packages have been returned by China post due to security problems. We have already asked shipper to reship those orders directly when we realized this issue. However, a part of those reshipped orders were returned again.

For those returned packages, we have sent email to notify you. If you would like us to reship it via another available shipping service or refund for the package, please kindly reply to that email as soon as possible, so we could process for you sooner. If you didn't receive our email after having checked your spam/junk box, it means that your order has been / will be shipped out smoothly. Please feel free to create a ticket if you are still worry about your order.

Besides, we will ship your new ePacket orders (in packaging status now) which destination is Canada, United Kingdom and Russian Federation via registered airmail of Singapore Post to avoid this issue. A notification email will be also sent to you once the packages has been shipped.

We apologize for any inconveniences caused. Thank you for your understanding in this matter.

I'm sort of guessing this is like the time when HK customs inspected a load of pallets and found lots of naughties like eliquid (I think prohibited at the time) and batteries and all heck broke loose with FT shipments (I think this was towards the end of 2013 / early 2014). But there's probably a mix of hearsay and good old fashioned creative memory going on in the preceding sentence).

[VapingBad]

I remember that tomj777, it was what made them stop shipping batteries by air for a long while and was not long after the episode I posted about which was the end of 2013 IIRC.

[tomj777]

Sept 29, 2015 16:49:33 GMT VapingBad said:

I remember that tomj777, it was what made them stop shipping batteries by air for a long while and was not long after the episode I posted about which was the end of 2013 IIRC.

 Ah - that was that one.

 It has, alas, just occurred to me that Golden Week starts in a couple of days - chances are our packages won't have left the ground by then

[tomj777]

Well folks,
My packet arrived on Friday, including the discontinued Magma RDAs.
Hopefully the rest find theirs on their doorstep soon, if not already.

[TallPaul70]

Fingers crossed mine won't be long then, though we were notified of the problem on the same day and tracking doesn't even show mine in the country yet... I think Golden Week has slowed it down.

[johnstone]

i got this message 13 days ago

Thank you for ordering at FastTech.com.

We notice some packages shipped via E-packet shipping service recently have suffered a delay by post office. In order to prevent your order from being affected by this issue, we will ship your order via Singapore post registered airmail instead within 24 hours. It takes around 6-20 business days for delivery typically. We will try our best to refund shipping cost difference between E-packet and Singapore post before holiday (Oct 1st to Oct 5th, Hong Kong time).

Your understanding will be highly appreciated. As this email is only for notification, we're closing this ticket now. Please feel free to e-mail us at [e-mail] if you have other questions. Thanks!
--------------------------------------------------------------------------------

Attn: Your order will be shipped via Singapore Post registered airmail instead

[TallPaul70]

Tracking is showing mine was despatched overseas on 5/10, so that's a week so far... this order was placed 14/9! Ah well, it'll get here when it gets here.

[tomj777]

Oct 12, 2015 16:47:08 GMT TallPaul70 said:

Ah well, it'll get here when it gets here.

I think this is the rule of thumb for FT, etc. The vagaries of postal services (and with International this is compounded by the being more than one)