Gearbest Order/Stock Queries

[arron]

isabel22 i placed an order a few weeks ago ( tracking numberJD0002251443568126) i haven't received my stick 50w in my order...can you please advise me if this is still en route or if its been missed please..thank you:)

email : [e-mail]

[isabel22]

Apr 12, 2015 17:31:03 GMT arron said:

isabel22 i placed an order a few weeks ago ( tracking numberJD0002251443568126) i haven't received my stick 50w in my order...can you please advise me if this is still en route or if its been missed please..thank you:)

email : [e-mail]

Hi,Arron
According to the details of TN, Your package should have been delivered on 9th April.

If you didn't received it. I think you should contact to the local post office. Hope it helps you.

[arron]

Apr 13, 2015 6:16:20 GMT isabel22 said:

Apr 12, 2015 17:31:03 GMT arron said:

isabel22 i placed an order a few weeks ago ( tracking numberJD0002251443568126) i haven't received my stick 50w in my order...can you please advise me if this is still en route or if its been missed please..thank you:)

email : [e-mail]

Hi,Arron
According to the details of TN, Your package should have been delivered on 9th April.

If you didn't received it. I think you should contact to the local post office. Hope it helps you.

I have recieved the order but the istick 50w wasn't in the box

[ceedee]

Hi isabel22,

You'll recall that I placed my order for a Youde Goblin on the 23rd March and payment was taken by Paypal immediately, then a few days later your website changed to show it was out of stock but available for pre-order. After I moaned to you about it, my order changed to show that it would be available from the 10th April.

On the 9th April the website was updated to show the Goblin was now available to ship within 3-5 days but my order is still showing "Processing" and I've been informed by Pearl that "I am sorry to tell you that the item you ordered is not available due to high demand." If that is true then why are you still offering it for sale?

Could you please try to figure out what is going on?

Order No. WW1503230623394012
Account: [e-mail]

[isabel22]

Apr 13, 2015 6:19:07 GMT arron said:

Apr 13, 2015 6:16:20 GMT isabel22 said:

Hi,Arron
According to the details of TN, Your package should have been delivered on 9th April.

If you didn't received it. I think you should contact to the local post office. Hope it helps you.

I have recieved the order but the istick 50w wasn't in the box

The blue istick 50W is now on backorder, you need to wait for a couple of days or you can change other color. Feel so sorry we didn't inform you beforehand. 

[isabel22]

Apr 13, 2015 9:28:59 GMT ceedee said:

Hi isabel22,

You'll recall that I placed my order for a Youde Goblin on the 23rd March and payment was taken by Paypal immediately, then a few days later your website changed to show it was out of stock but available for pre-order. After I moaned to you about it, my order changed to show that it would be available from the 10th April.

On the 9th April the website was updated to show the Goblin was now available to ship within 3-5 days but my order is still showing "Processing" and I've been informed by Pearl that "I am sorry to tell you that the item you ordered is not available due to high demand." If that is true then why are you still offering it for sale?

Could you please try to figure out what is going on?

Order No. WW1503230623394012
Account: [e-mail]

Hi, ceedee
We was told that we could get goblin on 10th April before, but due to high demand, the factory delay the delivery time. So sorry we didn't make more order earlier.
Hope you can understand.

[chicken]

Hello isabel22

I have the Lemo 2 on pre-order I have now obtained one from the UK I was hoping to cancel this order W1503270245055409

There doesn't appear to be that option, can you please look into this for me.

Thank you

[isabel22]

Apr 14, 2015 6:35:18 GMT chicken said:

Hello isabel22

I have the Lemo 2 on pre-order I have now obtained one from the UK I was hoping to cancel this order W1503270245055409

There doesn't appear to be that option, can you please look into this for me.

Thank you

Hi, chicken
Ok, i will contact our aftersale to cancel your order and give the refund back to you.
You can contact our aftersale here next time if you need helps:

[ibalders]

isabel22 I ordered a Youde Goblin on the 18 of March and was shipped out on the 19 of March.

I have yet to receive this item, and when I enter the tracking number NL14267533341524 it states that this number does not exist.

Hope you can help out, and thank you :)

[arron]

Apr 14, 2015 3:05:19 GMT isabel22 said:

Apr 13, 2015 6:19:07 GMT arron said:

I have recieved the order but the istick 50w wasn't in the box

The blue istick 50W is now on backorder, you need to wait for a couple of days or you can change other color. Feel so sorry we didn't inform you beforehand. 

Thanks for getting back to me isabel22, a silver one will be fine thank you if that speeds things up

[isabel22]

Apr 14, 2015 8:04:28 GMT arron said:

Apr 14, 2015 3:05:19 GMT isabel22 said:

The blue istick 50W is now on backorder, you need to wait for a couple of days or you can change other color. Feel so sorry we didn't inform you beforehand. 

Thanks for getting back to me isabel22, a silver one will be fine thank you if that speeds things up

Ok, we will change it to the sliver one and ship it out as soon as possible. Thanks for your understanding.

[isabel22]

Apr 14, 2015 8:00:50 GMT ibalders said:

isabel22 I ordered a Youde Goblin on the 18 of March and was shipped out on the 19 of March.

I have yet to receive this item, and when I enter the tracking number NL14267533341524 it states that this number does not exist.

Hope you can help out, and thank you

Hi, ibalders.

Could you give me the order number?  

[ibalders]

Thanks isabel22, my order number for this item is,

WW1503180224132836

[ibalders]

Hi isabel22, my apologies the Goblin has just this minute arrived, the post office must have been reading this thread :D

Sorry to trouble you, and thanks :)

[VapingBad]

Hi isabel22 I have 2 orders that are still "processing" after nearly 2 weeks and all the items were "Ships within 3-5 business days" the order numbers are W1504020324303932 2nd April & W1504021941220633 3rd April would you please see what the delay is, I don't mind if they are shipped in one package if you prefer to save postage.