Gearbest Order/Stock Queries

[decoy]

have edited my posts as @isabel has waved her magic wand

[cHooBeyDoo]

isabel22 I sent a ticket via the support center a few days ago, could you please check out the support ticket T15070303889 and report back if possible please? I've only had 1 reply so far so sent more details as requested but have heard nothing back yet. Thank you

[isabel22]

Jul 6, 2015 19:45:37 GMT cHooBeyDoo said:

isabel22 I sent a ticket via the support center a few days ago, could you please check out the support ticket T15070303889 and report back if possible please? I've only had 1 reply so far so sent more details as requested but have heard nothing back yet. Thank you

i don't have authority to check the ticket, but i already asked our customer service to check it and give you a reply asap

[cHooBeyDoo]

Jul 7, 2015 0:40:38 GMT isabel22 said:

Jul 6, 2015 19:45:37 GMT cHooBeyDoo said:

isabel22 I sent a ticket via the support center a few days ago, could you please check out the support ticket T15070303889 and report back if possible please? I've only had 1 reply so far so sent more details as requested but have heard nothing back yet. Thank you

i don't have authority to check the ticket, but i already asked our customer service to check it and give you a reply asap

I got my reply, thank you isabel22 Now to wait for the final outcome

[flavourtank]

isabel22

I went for a pre sale on the cloupor z4 which should of ended July 8th.

Today I have checked it and it says ends 20th July not very pleased the dates change.

So please can you cancel this pre order.

Order no.W1506191037220877

Ta

[Get Off My Cloud]

Jul 12, 2015 7:39:53 GMT flavourtank said:

isabel22

I went for a pre sale on the cloupor z4 which should of ended July 8th.

Today I have checked it and it says ends 20th July not very pleased the dates change.

So please can you cancel this pre order.

Order no.W1506191037220877

Ta

Does your say payment failed on your orders page?

[flavourtank]

Jul 12, 2015 8:10:13 GMT Get Off My Cloud said:

Jul 12, 2015 7:39:53 GMT flavourtank said:

isabel22

I went for a pre sale on the cloupor z4 which should of ended July 8th.

Today I have checked it and it says ends 20th July not very pleased the dates change.

So please can you cancel this pre order.

Order no.W1506191037220877

Ta

Does your say payment failed on your orders page?

for some reason yes it has failed can't see why it did it. On mobile site it doesn't show that it failed. Oh well sod it can't be bothered with them tbh

[Get Off My Cloud]

Jul 12, 2015 8:18:55 GMT flavourtank said:

Jul 12, 2015 8:10:13 GMT Get Off My Cloud said:

Does your say payment failed on your orders page?

for some reason yes it has failed can't see why it did it. On mobile site it doesn't show that it failed. Oh well sod it can't be bothered with them tbh

Yeah mine says failed too, although my paypal still shows the payment as pending meaning i've authorised the payment but they haven't taken it.
It's certainly not issue my end with funds i paid with a credit card via PP.
I sent Isabel a PM yesterday about it but obviously she won't be here until Monday but once again i'm annoyed at Gearbest.
Why would they mark the thing as failed? why not just leave it as pending?
No emails from them saying that either there was an issue with payment or that the date of the presale had been pushed back.

Piss poor communication Gearbest.

P.S i also sent a question via the website about this item on the day i ordered it on the 20th of June, got no reply on that question either.

[flavourtank]

Jul 12, 2015 8:41:07 GMT Get Off My Cloud said:

Jul 12, 2015 8:18:55 GMT flavourtank said:

for some reason yes it has failed can't see why it did it. On mobile site it doesn't show that it failed. Oh well sod it can't be bothered with them tbh

Yeah mine says failed too, although my paypal still shows the payment as pending meaning i've authorised the payment but they haven't taken it.
It's certainly not issue my end with funds i paid with a credit card via PP.
I sent Isabel a PM yesterday about it but obviously she won't be here until Monday but once again i'm annoyed at Gearbest.
Why would they mark the thing as failed? why not just leave it as pending?
No emails from them saying that either there was an issue with payment or that the date of the presale had been pushed back.

Piss poor communication Gearbest.

P.S i also sent a question via the website about this item on the day i ordered it on the 20th of June, got no reply on that question either.

fook knows why

Proper bad service, they can stick this one where the sun don't shine

[raw2sienna]

No reply from 3 tickets i post on GB site about delaying EvicVT order for $58.99.
Than contacted Isabel22 to arrange me refund - thanx for your effort Isabel

Never was lucky with this pre-sales on GB, get stucked with K4 and some other stuff.
Got ZNA30 and Cloupor Mini from them without probs at good price anyway.

Fun that when my PayPal payment was for Olivia - no probs - - - when for GB more or less troubles...

[chicken]

isabel22

I preordered Goliath V2 on 28th May W1505280707506990 I have received cancellation email from Gearbest this morning

I find it totally unacceptable you take payment for this order and refund it in the form of credit / ticket

Can you please credit my paypal account with £23.11

Many thanks 

Chicken

Edit

I notice you are still taking orders for the Goliath V2 but you can't supply my order from 28th May 2015

I also placed a repeat order for additional Goliath V2 on the 29th June W1506290031297003, will this also be cancelled? if so can you please refund direct to my paypal account please.



I really am very unhappy with the level of Gearbest service 

[decoy]

peps
i think it might be a good idea if we try and keep this thread down to posts from peps receiving goods ,questions about goods and peps with problems as i think it would make @22isabel life a lot easier to sort out people's problems

[chicken]

We are sorry to let you know that we have problem with following product(s).It can not meet demands.We are afraid that we can not offer you recently.


I notice you are still taking orders for the Goliath V2 but you can't supply my order from 28th May 2015

I also placed a repeat order for additional Goliath V2 on the 29th June W1506290031297003, will this also be cancelled? if so can you please refund direct to my paypal account please.

I was one of the first 50 preorders for the Goliath V2 so am i to believe you won't be supplying anyone else with orders made after mine 28th May 2015 ?



I really am very unhappy with the level of Gearbest service


isabel22

[isabel22]

Jul 20, 2015 9:00:17 GMT chicken said:

We are sorry to let you know that we have problem with following product(s).It can not meet demands.We are afraid that we can not offer you recently.


I notice you are still taking orders for the Goliath V2 but you can't supply my order from 28th May 2015

I also placed a repeat order for additional Goliath V2 on the 29th June W1506290031297003, will this also be cancelled? if so can you please refund direct to my paypal account please.

I was one of the first 50 preorders for the Goliath V2 so am i to believe you won't be supplying anyone else with orders made after mine 28th May 2015 ?



I really am very unhappy with the level of Gearbest service


isabel22

Hi, chicken
This is a mistake. We will have goliath v2 back in stock. Because the supplier delay our shipment, still needs 5 more days to arrive at our warehouse.

[Deleted]

As a balance to things and to be fair to GearBest......I have never had a problem or bad service from them.

isabel22 works really hard to keep everyone on here happy......to the best of her ability and within the confines of her power.

Instead of all those that shout, moan and whine.......try a polite PM and you may find it works wonders.

Would you expect to be treated nicely if rude to a sales assistant in the UK?

Manners cost nothing.

My most recent acquisition from them can be found here for those that are interested: allaboute-cigarettes.proboards.com/post/974434/thread

Perfect transaction, fast shipping, great product and price.

As usual.