Gearbest Order/Stock Queries

[isabel22]

Apr 15, 2015 10:39:36 GMT VapingBad said:

Hi isabel22 I have 2 orders that are still "processing" after nearly 2 weeks and all the items were "Ships within 3-5 business days" the order numbers are W1504020324303932 2nd April & W1504021941220633 3rd April would you please see what the delay is, I don't mind if they are shipped in one package if you prefer to save postage.

Hi, vapingBad
So sorry to tell the black silicone protective case in this order W1504020324303932 is on backorder. We will ship out the products we have in stock now to you first. The black silicone protective case will be shipped out a few days later.
Sorry for your inconvenience.

[chicken]

Why does Gearbest sell items they don't have in stock?

When I placed my Goliath order it clearly said in stock ships in 3 to 5 days, you have taken my money and have left my order showing processing, I'm sure you have computerised stock control and would know at any given point what you physically have in stock at any point in time, so can you please justify why you accept orders knowing you clearly can't honour with in advertised shipping times

I can see from your web site your expecting more stock beginning of May but i do feel you haven't kept to your original advertised agreement and should have contacted me personally and not leave it to me to check your current stock problems

This level of customer service makes myself and I'm sure many others feeling unhappy and unlikely to use your company in the future


Order No.:W1504170346310711

[ceedee]

Apr 24, 2015 12:49:33 GMT chicken said:

Why does Gearbest sell items they don't have in stock?

When I placed my Goliath order it clearly said in stock ships in 3 to 5 days, you have taken my money and have left my order showing processing, I'm sure you have computerised stock control and would know at any given point what you physically have in stock at any point in time, so can you please justify why you accept orders knowing you clearly can't honour with in advertised shipping times

I can see from your web site your expecting more stock beginning of May but i do feel you haven't kept to your original advertised agreement and should have contacted me personally and not leave it to me to check your current stock problems

This level of customer service makes myself and I'm sure many others feeling unhappy and unlikely to use your company in the future


Order No.:W1504170346310711

It gets worse, mate.

When they do eventually get them back in stock, they'll send them out to the folks who've pre-ordered them (but not paid) before even looking at your (already paid) order.
And, if those pre-orders mean that, once again, they haven't got any for you, they'll wait for you to notice and complain before offering a refund.

Great prices but piss poor customer service.

[phatfil]

isabel22 ive paid $39.00 for the somwell 65 on preorder, to save me cancelling and reordering at $33 can you do something for me order #WW1505041742177119

tia

[isabel22]

May 20, 2015 16:56:38 GMT phatfil said:

isabel22 ive paid $39.00 for the somwell 65 on preorder, to save me cancelling and reordering at $33 can you do something for me order #WW1505041742177119

tia

Hi, phaifil
If you want to reorder it today, then i ask our postsale to refund your money to your GB wallet cuz this is the fastest way. Hope you can understand i made decision by myself for you.

[Deleted]

May 27, 2015 11:45:00 GMT chicken said:

isabel22 we all make mistakes and i for one will forgive you and give Gearbest another chance 

Apr 24, 2015 12:49:33 GMT chicken said:

Why does Gearbest sell items they don't have in stock?

When I placed my Goliath order it clearly said in stock ships in 3 to 5 days, you have taken my money and have left my order showing processing, I'm sure you have computerised stock control and would know at any given point what you physically have in stock at any point in time, so can you please justify why you accept orders knowing you clearly can't honour with in advertised shipping times

I can see from your web site your expecting more stock beginning of May but i do feel you haven't kept to your original advertised agreement and should have contacted me personally and not leave it to me to check your current stock problems

This level of customer service makes myself and I'm sure many others feeling unhappy and unlikely to use your company in the future


Order No.:W1504170346310711

[chicken]

May 27, 2015 11:51:27 GMT kreed said:

May 27, 2015 11:45:00 GMT chicken said:

isabel22 we all make mistakes and i for one will forgive you and give Gearbest another chance 

Apr 24, 2015 12:49:33 GMT chicken said:

Why does Gearbest sell items they don't have in stock?

When I placed my Goliath order it clearly said in stock ships in 3 to 5 days, you have taken my money and have left my order showing processing, I'm sure you have computerised stock control and would know at any given point what you physically have in stock at any point in time, so can you please justify why you accept orders knowing you clearly can't honour with in advertised shipping times

I can see from your web site your expecting more stock beginning of May but i do feel you haven't kept to your original advertised agreement and should have contacted me personally and not leave it to me to check your current stock problems

This level of customer service makes myself and I'm sure many others feeling unhappy and unlikely to use your company in the future


Order No.:W1504170346310711

A sincere apology goes along way with me, I've needed a second chance on many occasion, hopefully I won't be disappointed.

[Deleted]

My view exactly on second chances

[kingofswords]

isabel22 could you check my order please? W1506121824056293
coming up to 2wweeks and it said 3-5 working days

[Q]

Jun 24, 2015 23:34:29 GMT kingofswords said:

isabel22 could you check my order please? W1506121824056293
coming up to 2wweeks and it said 3-5 working days

Quoted to add the tag

[kingofswords]

thanks Q
presumed she read through posts

anyway got my answer from gb today.....can see why people get so irate with them now lol dont think ill waste my time in future

[Q]

I think she's staying away from here, embarassed by the antics of her company

[isabel22]

Jun 26, 2015 11:38:56 GMT Q said:

I think she's staying away from here, embarassed by the antics of her company

I just back from my one week vocation. So sorry i didn't inform you guys beforehand. Now i'm busy answering all the PM and tagged reply.


If i missed your message, please resend me your problem.

[isabel22]

Jun 24, 2015 23:34:29 GMT kingofswords said:

isabel22 could you check my order please? W1506121824056293
coming up to 2wweeks and it said 3-5 working days

Hi, kingofswords
Your order was packaged last Saturday. It will be shipped out today.

[DiscoDes]

Hi isabel22 please can you check the status of my order W1506080111109988 it seems to have been in "Processing" a long time?
A shipping date would be good to know.

Thanks.