Advice on faulty screen

[xtc263]

I bought an arc style dna40 from 3fvape on 27 Nov 2015. After using it less than an hour the screen started playing up. At first it becomes unreadable then after a while goes black. Then after some time it goes back to normal. At first I thought it was working ok when it went normal and just didn't use it for a while. Next time I went to use it same thing happened. So I contacted 3fvape. They ask for a video which I sent. Then Nina from 3fvape said to return it the other day. Fortunately I hadn't got around to posting it back as I got this email from her this morning






Any advice on what I should do? They claim on their website it's a genuine evolv dna40 chip. I find it hard to believe this is normal
Thanks in advance Laurie

[Bobsbeer]

That looks faulty to me. Send it back is my advice.

[Deleted]

Its faulty, plain and simple.

[letsavit]

If screen ribbon been damaged when assembling a DNA will still scramble like that, the earlier small screens did as a fault of evolv ... Regardless of chip send it back, no removing battery for 20 minutes is fixing that....

[phtumshk]

I have found for dna 40s if you hold the down button and let it scroll all the way down and keep hold of the button it should give a list of random letters and say genuine underneath if it is.
Looks to be broken tho needs sending back.
Good luck.

[phatfil]

OOerr i wouldnt be happy with that i would return for a refund, there were some screen issues with dna40's iirc but they were sorted by the time i invested in one .. where are the evolve DNA experts VapingBad @windows???

[VapingBad]

Jan 14, 2016 12:24:40 GMT phatfil said:

OOerr i wouldnt be happy with that i would return for a refund, there were some screen issues with dna40's iirc but they were sorted by the time i invested in one .. where are the evolve DNA experts VapingBad @windows ???

There were and Evolv will replace the board so IMO it should be under warranty.  The 20 mins but is BS on Evolv boards it clears it's self after going to sleep, quickly disconnecting the battery or turning sleep mode on and off.  I have an DNA40 with the screen glitch and have not bothered sending it back as it vapes perfectly and I hardly ever notice it I can't remember noticing for months and months despite regular use.  If 3f continue to be silly about it it is worth opening a ticket with Evolv they have repaired and exchanges loads of DNA200 that modders damaged or Far Eastern Bargain outlets left people hanging on the warranty. but you should try 3f first.

I assume that it is this one that says it is an Evolv board.
www.3fvape.com/vv-vw-mod/6256-arc-style-40w-temperature-control-vw-variable-wattage-apv-box-mod-green-aluminum-140w-1-x-18650-evolv-dna40-chip.html#.VpeVn1Lw8qI

[xtc263]

Yes that's the one. I've emailed back saying that it's unacceptable to say that's normal. I paid for a full functional mod. I want a refund or I'm opening a PayPal dispute

[Deleted]

That screen is toast. Tell them your sending it back or your going to get it repaired and send them the invoice. That'll get their attention.