Washing machine warranty advice

[yorkshireman]

My mum bought a washer/drier 9 months ago,the retainer spring clip that holds the rubber seal to the drum has come away so the machine is not useable at the mo,i phoned the company up and explained the situation,they said they will send an engineer Friday but they may have to charge £119.00 for the repair.It came with a 1 year parts and labour warranty so i don't understand what the charge is for.What's the best way to argue the charge/

[joeten]

First check the warranty then argue it should be covered under parts and labour.

[calnorth]

Goods that are faulty have to be replaced, repaired or money back within a year of purchase. Simply Consumer Law and no little/big charges for anything. Its about a fault that was present at purchase and this certainly was. Under EU regs guarantees etc are supposed to be for 2 years but nobody likes us to know that. Some purchase docs have the 2 year warranty etc thing mentioned...not all though.

[DiscoDes]

They are covering their arses that has caused the fault with the possible £119 charge if is was something that the machine owner has done. However it sounds that in your Mum's case it is not.

It may be possible that whilst the repair & parts costs are covered under the warranty the call out charge is not. You really need to read the warranty to establish what is covered. Even then I'd think you have a good case to argue against a call out charge. Another possibility is to go to the Citizens Advice Bureau and ask what you Mum's position is.

You don't say what make your Mum's machine is but for instance Hoover's guarantee cover the call out, parts & labour see here : service.hoover.co.uk/repair-terms/

Good luck!

[yorkshireman]

Apr 27, 2016 14:28:41 GMT DiscoDes said:

They are covering their arses that has caused the fault with the possible £119 charge if is was something that the machine owner has done. However it sounds that in your Mum's case it is not.

It may be possible that whilst the repair & parts costs are covered under the warranty the call out charge is not. You really need to read the warranty to establish what is covered. Even then I'd think you have a good case to argue against a call out charge. Another possibility is to go to the Citizens Advice Bureau and ask what you Mum's position is.

You don't say what make your Mum's machine is but for instance Hoover's guarantee cover the call out, parts & labour see here : service.hoover.co.uk/repair-terms/

Good luck!

It's a Candy washer/dryer,when i rung them they answered the phone as Hoover Candy.The call ou charge is about £59

[joeten]

From their site.

All Candy appliances are covered by a full parts and labour guarantee for 12 months from the date of purchase

Found here as are more pages with info www.google.co.uk/search?q=candy+washing+machine+warranty&ie=utf-8&oe=utf-8&gws_rd=cr&ei=pwEhV4DEGoHSgAaW3bFY

[yorkshireman]

Apr 27, 2016 18:17:25 GMT joeten said:

From their site.

All Candy appliances are covered by a full parts and labour guarantee for 12 months from the date of purchase

Found here as are more pages with info www.google.co.uk/search?q=candy+washing+machine+warranty&ie=utf-8&oe=utf-8&gws_rd=cr&ei=pwEhV4DEGoHSgAaW3bFY

 I read that,that's why i couldn't understand the charge.

[joeten]

This looks like they might be going on it being out of the warranty or guarantee period since the price here matches yours service.candy-domestic.co.uk/guarantee/

[yorkshireman]

Apr 27, 2016 18:30:11 GMT joeten said:

This looks like they might be going on it being out of the warranty or guarantee period since the price here matches yours service.candy-domestic.co.uk/guarantee/

They know when it was bought as i had to register it with them and give the serial numbers and model so even though it is on there system they still wanted me to tell them the date it was bought,i only had the credit card bill with the date on when purchased as i no longer have access to my old e-mails where the invoice was sent.

[nanotm]

that's probably why they want you to pay for the call out, any change in the registration without notifying them first can invalidate the warrenty ..... had it happen 13 times with various appliances because I moved house .... the ****'s will use any loophole to get out of paying for a repair


on the other hand I became a bad hand at fixing appliances of all sorts over the years, not that I can manage it any more but then again I haven't had to move for the last few years because of a job ......


as to the email account problem, I fixed that little beuty by taking out an annual subscription with Microsoft so I kept the same Hotmail addy for over 20 years after the first time it happened because of a change in isp......