Should I send it back?

[GunJack]

Jun 17, 2016 22:05:08 GMT Perpetua said:

Think I do a bit of both GJ . . . . depends whether alcohol is involved or not!

with you hun, no doubt there is

[Pacer]

Wow! a response at last, as you can see they have offered me £1.30 back.

Sorry to hear this issue. We will improve the packaging control process.

In your case, we're considering to partial refund you $2 via gift certification as compensation, so you can use it to buy anything else.

Please kindly confirm so we can proceed accordingly.

Thank you for your understanding.

( I have neither confirmed or understand)

[joeten]

I started a ticket with them over a Crown clone, got offered $4, told them I got the tank to use and $4 dollars would hardly let me replace it, they came back today saying they will send a replacement. I have answered send it asap please, hopefully it will work ok and the matter ends there, it has taken a few weeks to sort so kind of slow as they emailed on Thursdays each time except today.

[Perpetua]

Jun 21, 2016 8:39:06 GMT Pacer said:

Wow! a response at last, as you can see they have offered me £1.30 back.

Sorry to hear this issue. We will improve the packaging control process.

In your case, we're considering to partial refund you $2 via gift certification as compensation, so you can use it to buy anything else.

Please kindly confirm so we can proceed accordingly.

Thank you for your understanding.

( I have neither confirmed or understand)

Hardly generous is it.


I'd be saying that I consider their offer to be rather an insult and inadequate . . . . . .

[faren]

That's hardly acceptable but I think they are deliberately low balling you. You may want to give them an idea of what you consider to be 'reasonable compensation', just so they fully understand. Also, if you paid with paypal you could mention opening a dispute to resolve the issue. That's usually enough to lubricate negotiations

[Pacer]

My response 1st thing this morning... feeling a wee bit grumpy as always in mornings


What!!! only $2? I paid $38 for this damaged item it's damaged on both sides and badly damaged. You need to offer me a full refund or a replacement of this item.

Sorry but the response is not good enough from FastTech... Also why have I waited so long for a response... I sent my ticket on Friday morning as soon as I had opened the item.



(Actually I would be happy with $5 refund as the Pico works well and it's only cosmetic... However the £1.30 they offered me wouldn't even buy me a sleeve for it.)