Please help!!! Technophobe :-)

[OneDay]

That's a step in the right direction bee. Fingers crossed here

[maccafan]

Ok, can you connect it physically to the router by means of a ethernet cable?

[Deleted]

Could possibly be a corrupt driver for your wifi , do you have the wifi inbuilt or is it dongle type ?

[Deleted]

Aye try what Macca says first

[beeratz]

Well it's says it's connected via the Ethernet cable and it's saying there is Internet access but still can't get any web pages up
Thankyou for helping me with this everyone I really do appreciate it

[maccafan]

So if you do

Start-->run-->cmd

and then

ping bbc.co.uk

and then

ping 212.58.241.131


what does it do?

[beeratz]

Ping bbc.co.uk - ping request could not find host bbc.co.uk. Please check the name and try again.
Ping 212.58.241.131 - says request timed out (x4) then says ping statistics for 212.58.241.131: packets sent = 4, received = 0, lost = 4 (100 percent loss)

[maccafan]

OK..What's your operating system? XPSP3, Vista or win7?

[beeratz]

It's windows 7

[maccafan]

OK I have PM'd you..

[Scylla]

REPLY FROM GRUMPS (isn't he wonderful?)


Windows Club utilities are usually trustworthy. This one apparently just re-registers the WU dlls etc. which many fixes do.

There is a Microsoft fixit here -

support.microsoft.com/kb/971058

You might also tell your friend to disable her antivirus and any 3rd-party firewall before installing the updates, I've found this sometimes helps.

[Scylla]

Oops, looks like I missed a load of posts

And of course, I omitted to say that Macca is wonderful too

[OneDay]

Bee, did you ever get this sorted?

[beeratz]

Yes it's fixed now there was a problem with the windows drivers so the system had to be reinstalled and for some reason the memory wasn't partitioned and the pic files etc. we're eating up loads of space so it's been partitioned too

[OneDay]

#icon_dance#