isabel22
MOVED ON
Joined:March 2015
Posts: 709 
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 18, 2016 10:43:11 GMT
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 9, 2016 5:39:25 GMT
Dear all friends, We reported the advice to tech-depart and edit depart. Good news is that we can mark the ETA, but just for new products By the way, we will mark the details date within 1-14 days restock, while set pre-sale which among 15- 29 days for new items And the page would show Out Of Stock if the supplier cannot provide hot sell items within 10 days but will back to original page when we get the item restock.(that means clients can add to cart ) We don't want to see that you have issue with refund, because that will connect paypal, its complex to deal with that, also will take you several days to get refund. And i got the news that in Quarter 2, the whole site will try to mark ETA for all items and change the shipping time. Its difficult to change the shipping time for ecig right now. Though its still not good as other vendors, but we hope you can see our changes and to be better in future. I really appreciate that your support who pay attention on our site and clients. Especially want to thank Chrissie,Robby,smokingaces,,michnig, lexs1411,striker42,Q,B Road Blaster,mikedidthis etc. Thanks for your support sincerely Best regards  |
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 8, 2016 11:46:00 GMT
Wish you all have a good weekend.
And i really thank your kind words and advice, especially Robby.
I decide to report the problem to leader again, i will do that day by day until they ready to change.
Last, we still good friends if you have any other choice, i really appreciate your support all the time.
And i will be honesty if you ask me whether the item was in stock or not.
Sincerely
Thanks
Isabel
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 8, 2016 11:42:29 GMT
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 8, 2016 1:29:31 GMT
Hello friends,
I want to make an explanation.
Pre-sale item on our site will be marked "presale", that's also means supplier won't provide the items immediately, FT, efuntop etc. too.
I marked 5-10 days means we can get the item in 2-3 days, and as i explained before, we cannot restock over thousands of items,
it would be difficult to deal with if we cannot sold out.
So Chinese vendors usually made the order from supplier depends on the demand in market.
For instance, this time we ordered 200 pieces Mod and 100 pieces atomizer, hope this can meet the demand from now to next Thursday.
Then another hundreds pieces will be restock day by day.
Hope this sincerely explanation can give you some help.
Last, we applied to change the time on page "within shipping 3 -5 days", because its difficult sometimes. And also shared some advice from you to leader.
Then i noticed 5- 10 days to give you the honesty time, we are happy if can ship within 3- 5 days.
Best regards
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 7, 2016 10:41:33 GMT
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 7, 2016 1:36:23 GMT
WW1511100926183210 ordered Nov 11 2005 Not received ,open tickets got no reply was closed today without answering my questions would like a replacement sent out ASAP or could you arrange a refund or next it will be PayPal dispute. Thanks pj1967 Hello Paul, I checked order and found its still on road and shipped by cover email express. Seems the order without Registration fee, then the system choose the slow shipping way. I asked them for you, and they said if you still haven't received it after one more week, we can refund. But i am not caring about that, i hope all clients can receive their goods after they made the order. By the way, i will apply coupon for you if you don't mind, just feel sorry. Last, i want to share a tip, you can choose different shipping speed while you made an order, their are three choice for you At the moment is Logistics peak , many orders around Xmas are on road. Best regards |
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 6, 2016 11:36:12 GMT
Hello all friends
People will meet issue in business and its normal, but i know in the past 3 month, we got lots of issue than any other vendors in China
I want to do some explanation.
First, even FT cannot marked all items whether in stock or not, but they do better than be update info in time.
Usually, we have smok, kanger, joeytech, sigelei,youde items in stock, because we have a deep cooperation with these companies.
While other company, we have to contact before we get the item in stock, when we get the order so that we can know how many we should order from supplier.
For instance, if we order hundreds of items from a small supplier, then clients didn't show the interest on this kind of item, we cannot back the item to supplier.
So its difficult to deal with, the most important problem on GB is that we didn't mark when will it restock or whether its on stock
Sorry for the all problem, i will mark whether we have in stock or when will restock when i post.
Also hope we can solve the problem soon
Best regards
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 6, 2016 1:36:16 GMT
Hello friends,
Happy New Year
Its true that our site didn't show that whether its in stock or not, because thats not easy to do that.
Over 300 thousand sku,and ecig is one of the part of Gearbest.
But we are expecting that our site will be on upgrade, so that can help you about the issue.
Last, some items on backorder when the parcel hasn't been sent out.
Its true that FT seldom has this kind of problem, that's because they have their own factory and we have to order from supplier.
Hope you can understand and we also hope can do better
By the way, i tried my best to report the sincerely advice from you and issue case
Best regards
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 5, 2016 10:28:42 GMT
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 4, 2016 11:41:35 GMT
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Jan 4, 2016 1:16:03 GMT
Hello friends,
Wish you all happy new year.
And we will change the cover of battery shipping, but cannot change the way.
Because battery are not allowed to use other shipping way here, even FT also use the Sweden Post.
Good news is that our warehouse will choose the much more safe way to package them
Best regards
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Dec 31, 2015 10:04:56 GMT
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Dec 30, 2015 0:56:19 GMT
Hello Luke,
I think it would be shipped out in 2-3 days, because our staff need to make a classification and share the data into system.
Sorry for the delay, but i am willing to update for you about this.
Best regards
|
|
isabel22
MOVED ON
Joined:March 2015
Posts: 709
Location:
Likes: 479
Recent Posts
Last Online Aug 27, 2015 1:11:22 GMT
|
Post by isabel22 on Dec 29, 2015 11:29:41 GMT
|
|
