isabel22
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Post by isabel22 on Dec 29, 2015 2:17:52 GMT
Joyetech eVic VTC Mini 75W TC Box Mod >><<current price $34.14, promotion price $33.99. You gotta love a 15 cent promo discount  Oh, just noticed that, $34.14 is the lowest price, seems $33.99 is cost price, lol That maybe our colleague who work in Operations Depart set the price |
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isabel22
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Posts: 709
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 28, 2015 11:38:58 GMT
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isabel22
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Post by isabel22 on Dec 26, 2015 1:16:14 GMT
Yea, i am sorry to hear that.
And our colleague who charge Facebook page also checked we didn't block your account
But don't know why you cannot comment
I really hope you can enter as other.
Best regards
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isabel22
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 25, 2015 9:45:09 GMT
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isabel22
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Joined:March 2015
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 25, 2015 1:03:01 GMT
Hi isabel22 Thanks for your help and I know you try your best to sort out our problems,but when your site state 3to5 days delivery and actually you don't have it in stock and from my order date to your delivery date is 5 weeks plus that's where the problems occur, if you had stated that it was not going to be delivered until the 25th of January then there would not have been a issue on that note I would like to proceed with a refund to my PayPal account thanks PJ 1967 Hello friend, With pleasure to help you. The problem is that ecig is one of the part on gearbest. The vapor.gearbest.com belongs to www.gearbest.com, so this would be difficult to change something for ecig But we still report the problem to the leader, hope they can focus on those advice. Thanks for the sincerely suggestions Merry Christmas Eve |
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isabel22
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Post by isabel22 on Dec 24, 2015 10:21:50 GMT
WW1512210302108760 Hi isabel22 Here's my order number i ordered this item over a week ago it stated 3'to 5 days for product dispatch, I spoke to you on here and you said it was out of stock and it will be restocked at the end of the month I just looked on your website and it states that it will not be shipped until 25th of January can you please verify that for me if that's the case can you arrange a full refund to my PayPal account thanks PJ 1957 Hello Paul, This is a new item and the supplier will not be shipped until 25th Jan. Its a wonderful item, so when its get in stock, you may lose the chance to own. But i will help you to arrange a full refund to your Paypal and respect your choice. Best regard |
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isabel22
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Post by isabel22 on Dec 24, 2015 10:08:36 GMT
The system to show stock sometimes shows the date at which the item is expected to arrive at the start but when the item has ran out of stock then it does not show the changes, which is being upgraded soon so it can show that automatically. And the EU warehouse problem,the web programmers have been told about it Hope the tech depart can upgrade the bug soon. Another important resistance is that ecig is one of the part on gearbest. The vapor.gearbest.com belongs to www.gearbest.com, so this would be difficult to change something for ecig But we still report the problem to the leader, hope they can focus on those advice. Thanks for the sincerely suggestions Merry Christmas Eve |
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isabel22
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 24, 2015 8:52:08 GMT
Thanks , my friend.
I also can help him if he can send me his Paypal transaction ID and number
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isabel22
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 24, 2015 3:01:59 GMT
Hello PJ, Most items are in stock here, but some items got lots of order, and the stock is not enough. Then we have to order extra items from manufacturer. If you have flash sales or any sales, it is perfectly possible to change the webpage to "Out of Stock" or "Backorder" automatically as soon as the last one has been sold. Many vapers are getting really tired of this tactic to get more sales without thinking about your customers. On another point, when we go to the EU warehouse page we do not want to see the other prices from China or US or anywhere else. This changed recently. It used to be only the EU warehouse price which was a much better way to do it. Yea, now the problem is that the webpage to"Out of Stock" when the item has been sold out, but flash sale or other sale didn't show that if the same situation, so our system expect to be upgrade in future. To be honest, we developed rapid this year and cause many issues, such as back order ,delivery so we won't set a big target next year and focus on back order and delivery, include the service We sincerely appreciate those who support us this year, and i heard there would be more items to be sent to EU warehouse, the price is different because of the shipping fee and the Customs, most price are close to cost, and we'd like to offer coupon. Last, here is a hot tip, the EU warehouse will have 2 days off in 27-28th during the holiday, so the order may delay 2 days then. Merry Christmas to all friends and wish you enjoy the time with your family. |
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isabel22
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Post by isabel22 on Dec 24, 2015 1:10:25 GMT
Hello Graham ,
I checked the order and found that two has been shipped out.
And another two was on picking goods, we have that in stock too.
It will be shipped out soon either.
Best regards
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isabel22
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Post by isabel22 on Dec 24, 2015 1:06:46 GMT
Hello, Could you please send me the order number and i will check for you By the way, our company will reset the service center in 2016 cause for the shit service. We hope can solve your problems and upgrade the site so that can be convenient for all. Also, the most important thing is the back order, we plan to do some changes on that Best regards i don't have any order numbers, I only have the numbers I just gave you from my PayPal receipt there is no order number there! Then how about the ticket number, i will ask my colleague to deal with your issue priority Because there are lots of letters to reply around the world, i'd like to help you solve the problem Sincerely thanks |
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isabel22
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 23, 2015 9:46:52 GMT
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isabel22
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Post by isabel22 on Dec 23, 2015 9:41:05 GMT
Hi isabel22 Order no. WW1511101207032357 shipped on the 11th Nov. I have not received, nearly 6 weeks now so refund please or pay pal claim if you can't. Thank you. I had a few items that took just over 8 weeks, also had 3 other items that I waited 9 weeks for and never arrived GB did refund no problem. I will help you to solve the issue one by one. Could you please PM me all the order number, i will check for you tomorrow And i will ask service center to compensate if the parcel lost. Best regards |
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isabel22
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Joined:March 2015
Posts: 709
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Likes: 479
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 23, 2015 3:49:46 GMT
Hello Alan,
I reported the issue to service center already.
They will reply your ticket or email soon.
And if they cannot solve the problem, please ask me for help
Best regards
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isabel22
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Joined:March 2015
Posts: 709
Location:
Likes: 479
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Last Online Aug 27, 2015 1:11:22 GMT
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Post by isabel22 on Dec 23, 2015 3:26:05 GMT
I've been meaning to ask isabel22 I couldn't enter your Facebook competition because for some reason I have never been able to comment on your posts nor can I post on your page, it's almost as though I have been blocked!!! surely that cant have happened  Have you checked this yet isabel22 ? I'm still unable to comment or post on the Gearbest Ecig page I checked already, friend. We didn't block you or do anything else, its strange. |
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