EASYLIQUID.CO.UK special offers and NEWS

[kingofswords]

Included in what Brian?

[Brian]

Go to the easy facebook page and I have put a link to this thread, your avatar is included. Most odd

[suede]

Just seen this(newbe).I'm another one who got sucked in--only £15 worth--but still it pees one off.I paid by the bank transfer method--So truly stuffed I fear.

[Chrissie]

I feel really bad that this has happened to you all I used to buy from Easy when they first started out by selling on ebay over 3 years ago. Then bought a couple of times from their UK website without any problems.

I'm hoping that Tsi, who I believe is still based in the Netherlands, will step up to the mark & post here with what the situation is & what he is going to do about it.

[Ron]

Just opened a dispute in Paypal against them.It was supposedly shipped a week + ago

[han78]

the woman who works opposite easy said the blinds are drawn but can't tell other than that, I opened dispute in the paypal resolution centre this morning and I have just received a refund from easy liquid, it's actually from easy not paypal, but no email or explanation, really odd, so I have no idea if it was shipped and didn't turn up or what has happened.

[Clutter]

If you've paid via PayPal, I'd advise opening INR disputes NOW. Why give consideration to a vendor who has your money but hasn't fulfilled your orders and lacks the common courtesy of responding to you enquiries.

You can also complain to Harlow Trading Standards.

[han78]

Oct 16, 2012 12:45:44 GMT Chrissie said:

I feel really bad that this has happened to you all I used to buy from Easy when they first started out by selling on ebay over 3 years ago. Then bought a couple of times from their UK website without any problems.

I'm hoping that Tsi, who I believe is still based in the Netherlands, will step up to the mark & post here with what the situation is & what he is going to do about it.

I totally agree Chrissie, a message to say sorry I messed up would be fine (and a refund of course!) it's no fair to treat people like this......it's rubbish! I have now got my refund but it does leave a bad taste.........I just had the receptionist from the company who work opposite easy liquid call back and say she has spoken to her manager and there are people at easy in the mornings for a couple of hours........so it doesn't look like they have shut shop........not sure if that helps anyone, perhaps call them in the morning?

[Clutter]

Easyliquid are obviously monitoring their emails if they're making instant refunds to customers who open PayPal disputes. Maybe an idea for those who paid via BT to email the vendor to say they'll complain to Harlow Trading Standards unless they get an instant refund via BT & to DO it if you don't get a response.

[jessiemae]

Oct 16, 2012 8:33:48 GMT errol8000 said:

I emailed them again yesterday morning but still had no reply. I can not believe such a poor customer service.
I really would like to open a dispute myself but i paid with the option. Do not have a PayPal account. So i am not quite sure what to do in this case.

This is the advice on the Paypal site

All you need to do is email us with the transaction ID and state that you need to open a dispute for ‘Non-Receipt’ on a one time use account. They can then manually file the claim for you.

www.paypal-community.com/t5/Refunds-and-cancellations/Help-How-do-I-get-a-refund-as-a-Paypal-Guest/td-p/333948?profile.language=en-gb

[Ron]

took them 10 mins to refund through paypal
and after reading the reviews am I glad

Hi Ron

An order you recently placed on our website has had its status changed.

The status of order #1175 is now Refunded

Thank you for the full refund

[jiksu]

Dear forum visitors,

this is Tsi chien, Director of Easy Distribution Import Export Ltd. with terrible news.

Unfortunately we just recieved the message that our only employee GARY is not among us anymore.

We wish his family all the best!

All the orders that has not been shipped out yet, will be send out within the coming 2 days.

We apologize for the clients that has had no message and will add some extra's to the order.

All clients that do NOT want to receive their orders, because of the delay, plz confirm this by email: [e-mail]

Sincerely,
Tsi chien Hu

Our shop www.easyliquid.co.uk will be closed until further notice. We do accept order from our shop www.easy-eliquid.com

[Chrissie]

Thank you for coming here Tsi & letting everyone know.

Very sorry to hear the sad news about Gary

[Deleted]

Really sorry to read that, very sad. Thankyou for letting everyone know, Tsi.

[han78]

Oh I am so sorry to hear that, what really awful news.