A story of excellent customer service

[tobylerone]

Last week I bought a mini ego battery and some coffee juice from Pure Vapour.

When it arrived I loved the battery but the coffee juice was not to my liking. Actually it was nasty, made me gag and I got to the point where I was worried it may have been contaminated.

I emailed Pure Vapour, not for a refund as it could just be my taste buds, but more as I was worried that there could be a problem with the batch. Cassandra emailed back straight away apologising and assuring me that her juices are of high quality and standard and she had never had a complaint before. I offered to return it for testing, still not for a refund but just to make sure for other vapers' sake.

Without asking Cassandra then refunded the cost plus a couple of Euros extra for postage then also posted me a replacement juice, apple, which I absolutely love. She also said she will be removing the coffee juice for the time being whilst her supplier checks it (sorry of that affects any of you who like it and it is just my taste buds!).

The vaping community really surprises me continuily with how friendly and customer service focused they are. I also emailed Jason at Vapeescape the other day as I felt I had to thank him for such excellent service in my short time vaping.

[GothicLord]

Oct 11, 2012 19:28:15 GMT tobylerone said:

The vaping community really surprises me continuily with how friendly and customer service focused they are.

I agree, in the few transactions I've had so far, I've had fast delivery, great communication on order status (without asking), and on a couple of occasion have gotten a free sample of juice preloaded in a new i3 clearo.

I have never had service this good, and think a big well done is due to all the vendors

[jayjay]

It doesn't seem that long ago I called Jason and asked how to pay for stuff from his site ! I was pretty concerned about paying for stuff without seeing it. Or fearing someone was gonna do a runner with my dosh. I think I just wanted to hear that some bloke existed somewhere. But your right, we get great service.

[Raffles]

I have only used two suppliers so far on my short journey into vaping. They are Liberty Flights & Vapescape and they both come out at 110% satisfaction. They have both gone over the top in customer service, speed of delivery etc.

Having seen comments on this board about many others who are also well respected, I feel no-one should have any problems dealing with any suppliers listed on this forum. If they do, there are certain 'unnamed persons' here that will 'deal' with them