vaporbreak.com £19-97!! incl ship VAMO

[DiscoDes]

Jan 17, 2013 9:50:44 GMT robby said:

He is online now, by the look of it, have a go at talking to him Des

Cheers Robby here's my order deatails Order Reference SALTTZOTA - placed on 12/20/2012

[robby]

Jan 17, 2013 10:05:20 GMT DiscoDes said:

Jan 17, 2013 9:50:44 GMT robby said:

He is online now, by the look of it, have a go at talking to him Des

Cheers Robby here's my order deatails Order Reference SALTTZOTA - placed on 12/20/2012

He is online now Des, see if you can get his attention

[DiscoDes]

Jan 17, 2013 10:07:18 GMT robby said:

Jan 17, 2013 10:05:20 GMT DiscoDes said:

Cheers Robby here's my order deatails Order Reference SALTTZOTA - placed on 12/20/2012

He is online now Des, see if you can get his attention

Thanks,

I'm trying him now.........

[Deleted]

Jan 17, 2013 9:39:20 GMT stokey1986 said:

First you raise a dispute which is basically if they are not getting in touch, which they didnt so you raise a claim. Then they get 10 days to reply to you or they refund the money as a matter of course. He left it 4 days then sent them the tracking number, which basically gives no info so it looks like he is trying to fight it rather than giving me my money back - starting to think that he may well be a rip off merchant!

On the vendors side, they have to evidence they have sent the parcel, so he added the tracking no. when the parcel arrives (if it does) paypal can check to see if the parcel arrives .
but as said previously on this thread, a percentage of parcels with liquids in were sent back to min over the new year.

[millerkev]

well i ordered my stuff sunday sunday 6th dispatched monday 7th with tracking number and arrived yesterday weds 16th
so at 9 days i have no grumbles (no liquids)

[-V-]

Jan 17, 2013 10:26:59 GMT millerkev said:

well i ordered my stuff sunday sunday 6th dispatched monday 7th with tracking number and arrived yesterday weds 16th
so at 9 days i have no grumbles (no liquids)

Same happened with one of my orders with no liquid or batteries.

[stokey1986]

HI Robby, order number is 000004550.

I understand that he has sent it etc but for him to just not contact people and leave them hanging, tell people to raise paypal disputes and then not answer to them etc is shocking. I work in a c ustomer facing role and if I treated my customers like that, I wouldnt have any left - especially in a relatively niche market.

[robby]

Jan 17, 2013 11:13:00 GMT stokey1986 said:

HI Robby, order number is 000004550.

I understand that he has sent it etc but for him to just not contact people and leave them hanging, tell people to raise paypal disputes and then not answer to them etc is shocking. I work in a c ustomer facing role and if I treated my customers like that, I wouldnt have any left - especially in a relatively niche market.

I have passed the order number on through another channel. Everyone knows what I think about his communications, but there are mitigating circumstances and he is making progress sorting the problems after what has been a nightmare for him and at the same time sending out hundreds of orders every day, training new staff, trying to keep on top of the chat box, he got a virus on his system and had to get the whole system updated which didnt go well as we all know. Then the e liquid problems. To top it all off, he doesnt speak a word of English, any personal communication on the chat box is done through translation software. I have said it before, but he has been a victim of his own success, but he is getting there, albeit slowly.

[stokey1986]

I dont even want a refund though, I just want the vamo I ordered almost 2 months ago but have been forced to go through paypal to chase a refund now. If he was jsut to say I'm sorry for the delay and mix up, I will send it out to you via ems so I dont have to wait too much longer, I would be more than happy!

[robby]

Jan 17, 2013 12:00:51 GMT stokey1986 said:

I dont even want a refund though, I just want the vamo I ordered almost 2 months ago but have been forced to go through paypal to chase a refund now. If he was jsut to say I'm sorry for the delay and mix up, I will send it out to you via ems so I dont have to wait too much longer, I would be more than happy!

The paypal refunds are actually helping him as far as sorting things out. I have passed all the info on, I havent actually been talking to him but I am sure he knows now.

[DiscoDes]

He's not answering my messages (which is:"Hello, can you tell me if my order has been despatched please? Order Reference SALTTZOTA - placed on 12/20/2012") I kept it simple so it can be easily understood. Been waiting for a reply for an hour.................

[robby]

Jan 17, 2013 12:11:47 GMT DiscoDes said:

He's not answering my messages (which is:"Hello, can you tell me if my order has been despatched please? Order Reference SALTTZOTA - placed on 12/20/2012") I kept it simple so it can be easily understood. Been waiting for a reply for an hour.................

When I go on there I just say hello, then they might think I want to buy something

[robby]

Jan 17, 2013 12:11:47 GMT DiscoDes said:

He's not answering my messages (which is:"Hello, can you tell me if my order has been despatched please? Order Reference SALTTZOTA - placed on 12/20/2012") I kept it simple so it can be easily understood. Been waiting for a reply for an hour.................

I have forwarded your info Des, might help

[DiscoDes]

Jan 17, 2013 12:25:45 GMT robby said:

Jan 17, 2013 12:11:47 GMT DiscoDes said:

He's not answering my messages (which is:"Hello, can you tell me if my order has been despatched please? Order Reference SALTTZOTA - placed on 12/20/2012") I kept it simple so it can be easily understood. Been waiting for a reply for an hour.................

I have forwarded your info Des, might help

Thanks Robby

[mcsquenks]

to Min @ "Vaporbreak" on a couple of points:

1stly - Having to deal with so many orders ie being a "Victim" of his own success

2ndly - Having to deal with irate customers, from what I can gather, we here on AAEC are only a percentage of customers the Guy has to satisfy!

3rdly - Having the "Cahuna's" (Balls) to work his way through the disputes, ie Settling Paypal refunds promptly(from what i'm reading onhere), whilst still fulfilling orders, whilst trying to also train Staff(Can't be easy on him), and also trying to get the communication problems sorted, and getting his Site in a reasonable working order after the Virus problems!!

I personally ordered on 12th December a "VAMO Kit", and as you'll see from my invoice 120ml of E-liquid. I must admit I was starting to sweat/fret on what was going to happen. But to my surprise.....The Postie arrived yesterday, and all was present and correct! I'm chuffing away on my VAMO as I write with some B&H(Gold&Silver) Hangsen, albeit the small E-liquid bottles had some dodgy photocopied labels, and the Bigger bottles had labels the like i'd never seen. But flavour, throat hit, and Vapour produced is also the best i've had to date....Think i've found my "Nirvana"

I would say to people still waiting for orders to be fulfilled, give him a wee bit of time, a wee bit of your gracious patience, as I know what i'm like @ times - I want things yesterday!!! OK I might be a wee bit mellowed out as I have my order, but have faith in the Guy as he is most certainly not trying to "Pull a Fast Yin"!!

Happy Vaping!!

Much Love
Graeme
(McSquenks)

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