Favors to the members of the AAEC--VaporBreak.com shop

[lenny59]

May 1, 2013 15:00:14 GMT robby said:

Apr 30, 2013 19:23:43 GMT lenny59 said:

Received 10 of these from Vaporbreak the other day

But the Cartridges were not included

So I messaged them and the are adamant that a Cartridge is not included with the item

Now I may be mistaken but as you all can see it clearly states they include a Cartridge

Also the Site still has this item for sale....They have not changed the listing even after I pointed this out

I am very reluctant to purchase from them again and suggest you all think twice before you do

I have managed to get hold of him. They copied that listing from somewhere else and dont realise the significance of what has happened here. It certainly wasn`t deliberate and he is very apologetic. He is going to send them to you and change the listing when they are back off their short break lenny59

Thanks for doing that for me Robby

I just hope they get their act together soon

These "English" speaking staff don't seem to be making much difference in my opinion

Also ...It would have been nice if he had Emailed me to apologise

but cheers for that Robby

[moonraker]

This is going to turn into a comedy sketch

[Chrissie]

Apr 30, 2013 22:39:10 GMT Moggy said:

Chrissie I REALLY find myself questioning the validity of "Vendor Status" for a company with a proven track record for letting customers down.

Yes, I got a refund for my faulty Vamo, but that took 2 months, a Paypal claim/dispute, AND posting about it on the forums here. Any "AAE-C approved Vendor" suggests a number of qualities to a new Vaper, who will most likely be drawn in by the obviously cheaper prices, I know I was.

I personally think this train has reached its destination.

Moggy our criteria for giving vendor status is based on them conforming to DSR's & Ecommerce directives. Giving them vendor status does not mean we are recommending them in any way.

[Moggy]

May 1, 2013 20:28:32 GMT Chrissie said:

Apr 30, 2013 22:39:10 GMT Moggy said:

Chrissie I REALLY find myself questioning the validity of "Vendor Status" for a company with a proven track record for letting customers down.

Yes, I got a refund for my faulty Vamo, but that took 2 months, a Paypal claim/dispute, AND posting about it on the forums here. Any "AAE-C approved Vendor" suggests a number of qualities to a new Vaper, who will most likely be drawn in by the obviously cheaper prices, I know I was.

I personally think this train has reached its destination.

Moggy our criteria for giving vendor status is based on them conforming to DSR's & Ecommerce directives. Giving them vendor status does not mean we are recommending them in any way.

Understood, which is why I emphasised the "AAE-C approved Vendor" part. It was a reference to the fact that they are allow to ply their wares here is all I was getting at.

[Mev]

I don't want to make light of anyone's problems they have had but i'd like to add i've bought several times from vapourbreak and recommended them to lots of friends and neither me or anyone I know have had a single problem so far.

[OneDay]

I've had no problems with Vaporbreak fortunately. Any vendor can get things wrong, but it seems that where this particular vendor falls down is his apparent inability to put things right and to keep communication channels open when a problem does occur.

[Moggy]

They copied that listing from somewhere else -- Including the typo.

apparent inability to put things right -- Robby ALWAYS has to contact them, and is told different stories than what the purchasing member is.

communication channels -- Even Paypal have said he does not reply to THEIR mails.

This will be my last public comment on any Vapourbreak issue, it boils my blood to see them treating people in this way. If anyone needs my assistance with fault finding a defective product then feel free to PM me.

[lenny59]

May 1, 2013 22:21:58 GMT OneDay said:

I've had no problems with Vaporbreak fortunately. Any vendor can get things wrong, but it seems that where this particular vendor falls down is his apparent inability to put things right and to keep communication channels open when a problem does occur.

Totally agree . . . I have ordered from them before and everything has been fine

But to clearly state in the advert for the item that a cartridge is included....Then tell me through email a cartridge is not included was wrong..... in my opinion

I honestly think they will eventually get the Communication etc etc right . . .

Felt obliged as a member of this forum to point out the problems I had . . .

[Legendgadget]

Apr 30, 2013 22:39:10 GMT Moggy said:

Chrissie I REALLY find myself questioning the validity of "Vendor Status" for a company with a proven track record for letting customers down.

Yes, I got a refund for my faulty Vamo, but that took 2 months, a Paypal claim/dispute, AND posting about it on the forums here. Any "AAE-C approved Vendor" suggests a number of qualities to a new Vaper, who will most likely be drawn in by the obviously cheaper prices, I know I was.

I personally think this train has reached its destination.

Hi, sorry for you first. I don't know when is your issue get solved. I just want to say that many disputes are dealt with lately, and delays are caused. We are sorry for that. The customer service has begun since this March, and so many problems ahead of us, so really sorry for the delay. We are trying really. Actually, things go smooth lately, and PayPal dispute can be dealt with quickly now.

[Legendgadget]

May 1, 2013 17:38:05 GMT lenny59 said:

May 1, 2013 15:00:14 GMT robby said:

I have managed to get hold of him. They copied that listing from somewhere else and dont realise the significance of what has happened here. It certainly wasn`t deliberate and he is very apologetic. He is going to send them to you and change the listing when they are back off their short break lenny59

Thanks for doing that for me Robby

I just hope they get their act together soon

These "English" speaking staff don't seem to be making much difference in my opinion

Also ...It would have been nice if he had Emailed me to apologise

but cheers for that Robby

Hi, sorry for that. I feel really sorry. I would have reedited the information of the products a month ago, but my boss won't let me because this act will result in a mess on the running of the website. I know this causes misunderstanding to you now. This version is out of date, and I will talk to my boss to rectify this soon. I'd like to apologize on behalf of our company. Sorry for the inconvenience. I will reply soon with a solution to this.

[Legendgadget]

May 1, 2013 22:21:58 GMT OneDay said:

I've had no problems with Vaporbreak fortunately. Any vendor can get things wrong, but it seems that where this particular vendor falls down is his apparent inability to put things right and to keep communication channels open when a problem does occur.

This is really a misunderstanding. No offense, really. We had a May Day holiday from 29th of April to May 1st, and I guess this is why the communication is not smooth. After all, my boss is not so good at English, and he answered the emails when we were on holiday. I feel sorry for the introduction of the products section as well. I DID try to convince him that this section needs improvement, but I didn't get the approval, nor did I have the access. 

[Legendgadget]

May 1, 2013 22:35:31 GMT Moggy said:

They copied that listing from somewhere else -- Including the typo.

apparent inability to put things right -- Robby ALWAYS has to contact them, and is told different stories than what the purchasing member is.

communication channels -- Even Paypal have said he does not reply to THEIR mails.

This will be my last public comment on any Vapourbreak issue, it boils my blood to see them treating people in this way. If anyone needs my assistance with fault finding a defective product then feel free to PM me.

Hey, I didn't mean to make excuses or something. My boss is the one who answer the emails, and he is busy and not so good at English. This is why he didn't answer emails frequently and tried to use easy words. I don't know why when a problem is raised, all the people tend to criticize us. We do have a lot of work to do, I admit that. We are really trying. On the other forum, a customer said that he understands errors happen, so he won't lose heart because of the mistakes we make. I really feel grateful for his kindness. I know not everyone is willing to give people a second chance. So we appreciate those who do. I know that due to your own issue with us, you have lost faith on us, I really understand that. I still can't see why things go like this during our three-day holidays. 

[Legendgadget]

Apr 29, 2013 12:45:37 GMT treetrunk said:

I ordered two of the VV350 kits which lasted a few hours till they packed in.The type with the plastic bodys are very poor quality.I have sent a video of the broken kits and am still waiting for a reply.I sent the email on 22/03/13 and am still waiting to resolove the issue.I want to change the faulty plastic bodys for the stainless steel type.I have been using the VV350 stainless body with no problems.Can I please have an answer?

Hi, could you please send an email with details of your order and videos or pictures of the vv350 kits to me? Your name and email address is also needed so that I can urge my boss to give you an early reply.

[Legendgadget]

Apr 30, 2013 19:23:43 GMT lenny59 said:

Received 10 of these from Vaporbreak the other day

But the Cartridges were not included

So I messaged them and the are adamant that a Cartridge is not included with the item

Now I may be mistaken but as you all can see it clearly states they include a Cartridge

Also the Site still has this item for sale....They have not changed the listing even after I pointed this out

I am very reluctant to purchase from them again and suggest you all think twice before you do

Hi, the description of the EGO-C atomizer is out of date. Now that what you can see is that a Cartridge is included, we agree to compensate that for you. A credit slip is offered. If you have requirements, please PM me or send emails to me. Sorry for the inconvenience.  

[treetrunk]

May 2, 2013 6:41:03 GMT Legendgadget said:

Apr 29, 2013 12:45:37 GMT treetrunk said:

I ordered two of the VV350 kits which lasted a few hours till they packed in.The type with the plastic bodys are very poor quality.I have sent a video of the broken kits and am still waiting for a reply.I sent the email on 22/03/13 and am still waiting to resolove the issue.I want to change the faulty plastic bodys for the stainless steel type.I have been using the VV350 stainless body with no problems.Can I please have an answer?

Hi, could you please send an email with details of your order and videos or pictures of the vv350 kits to me? Your name and email address is also needed so that I can urge my boss to give you an early reply.

Thank you.I have sent a pm with the info you requested.