SMOK GROOVE RECALL

[Vapourtine]

Important:

Please note that all Grooves have been recalled by Smoktech. We will refund all our customers for the item purchased. We are waiting on instructions on the safest way to dispose of the Groove. If you are not happy to dispose of the unit once you have instructions you can post the item back to us and we will also refund your postage costs.

Please do not use the Groove at all.

We were emailed this morning by Smok but we only received the information this afternoon. Apologies in the delay on the update.

We will also contact each customer one by one just incase they do not see our posts on forums and home page and also product info on the groove.

Thank you for your patience, Vapourtine.

[Karma]

Advice has been given NOT to put these in the post!

[robby]

From another forum

From SMOKTECH
Dear All Valued Customers,
Confirmed by laboratory of Smoktech,SMOKTECH GROOVE might have an potential safety hazard due to the design defects.
we deeply apologize for all the panic and inconvenience
After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below:
1) As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety
2) as for the groove that are already sold to end users, please do a 100% recall instantly.
3) SMOKTECH distributors can choose any MOD in SMOKTECH current product line and we will send the quantity of equal value.
4) SMOKTECH will pay the shipping from factory to warehouse of our distributors.
5) We are attaching instructions on the best way to destroy the groove.
6) We will stop production of Groove since today.
At last ,thanks a lot for all your support during the past 3years. we appreciate all the advice and comments of the items from all the customers and distributors. SMOKTECH will supply the most updated ,best quality and safest products to the market in future.
Thanks.

Smoktech Marketing Department
June, 09, 2013

[Vapourtine]

We have now fully refunded all the customers that have contacted us. If you havent yet please do so ASAP. We have also sent an email to all our customers to inform them of the situation. Please as also stated by others, dispose of the unit appropriately and do not post back to us. I have yet to receive any further emails by Smoktech regarding disposal instructions but have read dropping the unit in salt water will discharge the battery fully after a few hours.

[Chrissie]

Jun 9, 2013 21:21:44 GMT Vapourtine said:

We have now fully refunded all the customers that have contacted us. If you havent yet please do so ASAP. We have also sent an email to all our customers to inform them of the situation. Please as also stated by others, dispose of the unit appropriately and do not post back to us. I have yet to receive any further emails by Smoktech regarding disposal instructions but have read dropping the unit in salt water will discharge the battery fully after a few hours.

Kudos to you Vapourtine

[robby]

Jun 9, 2013 21:21:44 GMT Vapourtine said:

We have now fully refunded all the customers that have contacted us. If you havent yet please do so ASAP. We have also sent an email to all our customers to inform them of the situation. Please as also stated by others, dispose of the unit appropriately and do not post back to us. I have yet to receive any further emails by Smoktech regarding disposal instructions but have read dropping the unit in salt water will discharge the battery fully after a few hours.

In a FULL bucket, TOTALLY submerged