Distant selling regulations change today.

[zeldamum]

www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

[ronaldo]

good find I have just read through them

[willy9b]

I agree with ronaldo - good find, zeldamum

[Deleted]

Thanks zeldamum I have bookmarked your link for future reference should the need arise

[a1laserboy]

Does this cover the whole thing slightly better?: www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

I think the original link is for the old distance selling regs that have been surpassed by the above thing.. I could be very wrong though, i did just have a cider

[halight]

Thanks for the links guys

[zeldamum]

Jun 13, 2014 16:13:53 GMT a1laserboy said:

Does this cover the whole thing slightly better?: www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations

I think the original link is for the old distance selling regs that have been surpassed by the above thing.. I could be very wrong though, i did just have a cider

Both links say from the 13th June.

[a1laserboy]

zeldamum

it states: "From 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.
For purchases made before this date, the Distance Selling Regulations still apply."

Then it goes on to quote the Distance Selling Regulations. The text for Consumer Contracts Regulations is a link to those new regulations.

I could be wrong, it seems like a very odd way to word the whole thing. Im just keen that people have the right info.

[Deleted]

It is a very odd way of wording it & it seems, the second link are now the current regs. So from now on it's CCR's & not DSR's. lol

Thank you, zeldamum & a1laserboy for  highlighting the changes & the links. 

[sej016]

Interesting, but will it work from China ??

[toots]

Yay, thank god for this clause:

Excessive call charges

The Consumer Contracts Regulations also prohibits helpline phone charges in excess of the basic rate for calls by existing customers to the retailer or trader about products purchased.

For example, if you are ringing to make a complaint, enquire about your order, or to cancel your order, retailers can't use premium rate numbers. They must provide a basic rate number for you to call.

It cost me more than 30 euros (approx £25) once to make a phone call to the UK about a product I'd ordered due to me having to ring a premium number from abroad - ridiculous it was. Didn't even realise till I got my phone bill.

[zeldamum]

Yes sorry a1laserboy my link was basically saying there are changes. Your link is better

[ukric]

I noticed the call charges bit a while back. A lot of companies don't realise and are still using 0844.

However, I think claiming call costs under this will be difficult for consumers.

[andy01424]

ok not distance selling act but like this one even though europe had it for yrs we only get it now !

www.adviceguide.org.uk/wales/consumer_w/phones_tv_internet_and_computers_index_e/consumer_problems_with_contracts_packages_and_offers_e/your_terms_and_conditions_have_been_changed.htm