attack of the clones - not a happy customer

[VapingBad]

Aug 16, 2014 13:03:12 GMT masteedman said:

Think there should be a section of vendors to be wary of, I know I'd put attack of the clones in it,feel really pissed sorry for language but vendors like this make me sick,

If you stick to vendors with "Vendor Status" here it works like that our mods    will revoke that status for repeated bad customer service, no mater how big the vendor is.

[masteedman]

VapingBad if there was a sin bin for folks to look at weather a vender loses status or isn't part of this forum might help others not to buy from.if I'd seen this trouble with this certain vendor I'd stay away from.I know most vendors have been trouble free and give A1 service

[masteedman]

Sorry for the soapbox rant I hate losing cash

[VapingBad]

Aug 16, 2014 20:09:05 GMT masteedman said:

Sorry for the soapbox rant I hate losing cash

No need to apologise, not in my book anyway, it's good that you spread the word it may help others and who doesn't hate loosing cash.

[Ripshod]

Aug 16, 2014 13:03:12 GMT masteedman said:

Think there should be a section of vendors to be wary of, I know I'd put attack of the clones in it,feel really pissed sorry for language but vendors like this make me sick,

Aug 16, 2014 20:07:23 GMT masteedman said:

VapingBad if there was a sin bin for folks to look at weather a vender loses status or isn't part of this forum might help others not to buy from.if I'd seen this trouble with this certain vendor I'd stay away from.I know most vendors have been trouble free and give A1 service

100% agreed. If there was such it would save a lot of mistakes and may even keep peeps off the stinkies. Like a name-and-shame topic.

[VapingBad]

Aug 16, 2014 20:07:23 GMT masteedman said:

VapingBad if there was a sin bin for folks to look at weather a vender loses status or isn't part of this forum might help others not to buy from.if I'd seen this trouble with this certain vendor I'd stay away from.I know most vendors have been trouble free and give A1 service

I think it is very treacherous ground for the forum as in the past vendors have threatened legal action for bad reviews and negative posts, that is very unusual but a potential risk that is better taken by members than forum staff and if the their were a sin-bin/name-and-shame section it could be argued that they were colperable.  For the forum to allow that kind of section would the mods have to check the evidence, after all forum posts are just hear-say, and what standare of proof, should they contact the vendor and hold a kangaroo court?  I'am all for people posting their vendor experiences and the vendors
having a right to reply, but I feel that it is asking too much from the
voluntary forum staff to go behold that. 

They do a lot more that the other main forums already, you may recal the recent uproar about UK Ecig store auctioning a rare mod: UKV deleted their account for "flipping", POTV had members leaving because the site didn't delete the account, AAE-C had removed their vendor status for poor customer service months before.  Personally I don't give a flip about flipping, but I do care about customer service and we are in a good place here, the mods do what they can and more than most.

[Greg]

Don't think there's a need for a bad vendor thread, if your not sure of a vendor check if there approved here or not. If they are you can use with relative confidence. If there not ask as it doesn't follow that they're bad just because there not on here.

[VapingBad]

And you often see posts like "have you bought from xxx before?".

[vinny41]

A policy that could be policed by forum members is
1) if someone posts listing a new website that is offering amazing deals that website should be checked to see if the website meets the Online and distance selling for businesses Regulations as outlined here
www.gov.uk/online-and-distance-selling-for-businesses/overview

If the website doesn't meet the above the post should be reported and request mods to delete all posts that mention the name of the website
as far as I know all the approved vendors on this site comply with the DSR Regulations
Not sure if the attack website has recently been updated but if anyone reads the T&C next to the click box before placing an order there are no t&C
To me this looks like a bait and scam website get 2/3 orders in send out the items and then when multiple orders come in vanish

[VapingBad]

Aug 17, 2014 0:45:14 GMT vinny41 said:

A policy that could be policed by forum members is
1) if someone posts listing a new website that is offering amazing deals that website should be checked to see if the website meets the Online and distance selling for businesses Regulations as outlined here
www.gov.uk/online-and-distance-selling-for-businesses/overview

If the website doesn't meet the above the post should be reported and request mods to delete all posts that mention the name of the website
as far as I know all the approved vendors on this site comply with the DSR Regulations
Not sure if the attack website has recently been updated but if anyone reads the T&C next to the click box before placing an order there are no t&C
To me this looks like a bait and scam website get 2/3 orders in send out the items and then when multiple orders come in vanish

I believe the mods are all over that and you can't even get vendor status if it is not fully compliment. plus if they are repeated genuine reports of bad service they will loose that status.

[xs2man]

I am on a few other sites that refuse to allow naming and shaming at all, as they have all been threatened with legal action.

It's not a great move to have a specific section dedicated to it, from the forums perspective. As useful as it would be for us, the customers. But we should be able to get an indication from other peoples posts. Just google the company before placing an order.

[thatguy]

Best to avoid the legal battleground of the "these vendors are bad" sections or threads. The best thing to do is perhaps use the vendor reviews section we have and report any good/bad experiences. We need to be helping each other with this, and highlighting the vendors we can and cannot trust. There are a core group of 6 vendors in the UK I use and have never had issues with, and any other vendor I use is purely down to feedback on these forums. Tell us all who treats you well, and who the p!$$ artists are. Express our own views, and not those of the forum, and as long as honest accounts are given noone need fear legal recourse.

Kudos to the mods for checking vendors for regs compliance.

[Deleted]

I think word of mouth, plus the way the mods control vendor's on this site is the best way without fear of any legal action against anybody. If you want to place an order from a vendor not on the list, have a look and see or ask if anybody has used them. If the members feedback is good then it gives you a bit more confidence to make a purchase, if its poor and you decide to go ahead then, you pays your money and takes your chance. Personally I don't pay much attention to the feedback on vendor sites either as there is a possibility its not 100% genuine. I hate loosing money, as well as hating it when other people loose their hard earned but it all to often takes a couple of incidents to highlight the problem. Hope everybody gets their money back.

[chykensa]

I quite agree with the comments above. We don't want the forum put in risk because of legal claims, etc., and we all know each other well enough to just ask about a new non-'mainstream' site before using them.
The vast majority of sites that are used regularly by forum members are well-known. If suddenly a new vendor appears on the scene, it would be worth a quick question to find out some more about them before risking that slab of well-earned dosh on a new mod to a brand-new company.
I'll follow further responses with interest . . .

[gill2009]

Aug 17, 2014 1:05:44 GMT thatguy said:

Best to avoid the legal battleground of the "these vendors are bad" sections or threads. The best thing to do is perhaps use the vendor reviews section we have and report any good/bad experiences. We need to be helping each other with this, and highlighting the vendors we can and cannot trust. There are a core group of 6 vendors in the UK I use and have never had issues with, and any other vendor I use is purely down to feedback on these forums. Tell us all who treats you well, and who the p!$$ artists are. Express our own views, and not those of the forum, and as long as honest accounts are given noone need fear legal recourse.

Kudos to the mods for checking vendors for regs compliance.

 What thatguy said ^^^^^