Deleted
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Post by Deleted on Dec 10, 2014 20:29:51 GMT
I am pleased to announce we have just released our own range of great value starter kits! everythingliquid.co.uk/product-category/starter-kits-bundles/Bronze Bundle @ £34.99 250ml Nicotine (7.2%) 500ml Propylene Glycol 500ml Vegetable Glycerine 3 Flavour Concentrates 2 x 10ml Sterile Syringe 3 x 1ml Sterile Syringe 10 x Empty 10ml Bottles B***er about a week too late!!!
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Post by everythingliquid on Dec 11, 2014 11:46:08 GMT
I am pleased to announce we have just released our own range of great value starter kits! everythingliquid.co.uk/product-category/starter-kits-bundles/Bronze Bundle @ £34.99 250ml Nicotine (7.2%) 500ml Propylene Glycol 500ml Vegetable Glycerine 3 Flavour Concentrates 2 x 10ml Sterile Syringe 3 x 1ml Sterile Syringe 10 x Empty 10ml Bottles B***er about a week too late!!! , maybe next time eh?
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Deleted
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Post by Deleted on Dec 12, 2014 14:19:25 GMT
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Post by everythingliquid on Dec 13, 2014 1:12:59 GMT
I'll look out for you FYI we do currently have a sale on starter kits with up to £20 off!
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Post by everythingliquid on Jan 5, 2015 10:54:08 GMT
Happy new year everyone!
All orders placed from the 19th of december will be packed and dispatched today & tomorrow. If anybody has any concerns or would like a progress update please call in as there will be a days delay on emails whilst we clear through the mountain of christmas orders!
Kind Regards, Ollie @ Everything Liquid
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shue
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Post by shue on Jan 15, 2015 15:28:21 GMT
everythingliquid, could you tell me what the hold up on my order is. Order: #9273 ordered 7/1 completed 8/1 but still nothing
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Post by everythingliquid on Jan 16, 2015 12:18:34 GMT
Hi shueI have sent you over an email with your UPS tracking number. We had a bit of a catching up session after christmas and some orders were delayed in the process. We should now be back on top of things however if you have any issues or require assistance feel free to call me direct on 01273 651 028. I hope this helps. Kind Regards, Oliver Wigdor
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Post by everythingliquid on Jan 19, 2015 12:52:59 GMT
Afternoon All, We have had an unexpected increase in demand for both PG & VG based nicotine and as a result have sold out and are awaiting a fresh batch of each. It is noted on the website however if you didn't see it, any orders placed containing these items will be placed on hold and completed once our fresh batches arrive. Happy mixing all Kind Regards, Oliver @ EL
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Post by everythingliquid on Jan 20, 2015 11:14:01 GMT
Hi Everybody,
Unfortunately due to the christmas period that has elapsed there was a delay put on the manufacture of our new batch of nicotine. We were expecting this in late last week but have now been advised by Alchem international that we will not be receiving our stock until next Friday.
All orders placed in the interim have been put on hold and will be dispatched alongside a free concentrate once our consignment has been received. Alternatively if you would like a refund on your order then please let me know and I will process this immediately.
As a resolution we have increased our order quantitys to prevent this from happening moving forward.
Thank you for your understanding and patience, we remain at your disposal should you require any further assistance.
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Post by everythingliquid on Jan 30, 2015 12:44:28 GMT
Afternoon All!
I am pleased to announce we have just received a fresh batch of PG based nicotine! All orders that were placed on hold will receive a free concentrate as a thank you for your patience and will be dispatched either today or monday for a next working day delivery.
Our response times have been a little slower than normal in December due to a HUGE increase in orders from customers both wholesale and retail. We have been taking time to re-organise our operations to ensure that a top level of customer service can be maintained in the future.
So what have we done?
Deliverys: As of next monday all customers will receive text updates to notify them of tracking information and when there packages are shipped and dispatched. We have moved over to a new courier for our retail customers meaning that you will now be notified within the hour of when your package will be delivered.
Stock: We have now doubled our order quantities for all base chemicals such as nicotine, PG & VG. Additionally we have created a separate stock system for both retail and wholesale products meaning that both can be managed more effectively. On top of this we have increased our minimum stock levels for both sectors which should prevent us from going out of stock in the future.
Customer Service: I have hired a new member of staff to handle operations in the warehouse, Elliott our new warehouse manager will be solely responsible for ensuring that all orders are packed and dispatched on time and all customers will be notified immediately should there be any issues with your order.
For our business customers, we have now teamed up with monmouth scientific to supply both laminar flow cabinets and cost effective clean room solutions. More information on this will become available early february.
I would like to say a massive thank you to the whole community for your continued support and patience, customer service is our number one priority and we are working as hard as possible to get ahead of the curve and create a smoother and more user friendly experience for our customers.
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Deleted
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Post by Deleted on Jan 30, 2015 12:54:51 GMT
Any change to the delivery costs to the Highlands we spoke about in December Ollie? Or is UPS still the only service?
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Post by everythingliquid on Jan 30, 2015 13:41:47 GMT
Any change to the delivery costs to the Highlands we spoke about in December Ollie? Or is UPS still the only service? Once we have set up with the new courier I will be able to advise on this, would it be ok to PM you either monday or tuesday to keep you up to date?
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drunkenbum
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Post by drunkenbum on Jan 30, 2015 18:26:18 GMT
everythingliquid I notice you're not far from me. Is possible to come and buy over the counter?
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Deleted
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Post by Deleted on Jan 30, 2015 21:14:19 GMT
Any change to the delivery costs to the Highlands we spoke about in December Ollie? Or is UPS still the only service? Once we have set up with the new courier I will be able to advise on this, would it be ok to PM you either monday or tuesday to keep you up to date? Yup no problem Ollie.
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b1mble
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Post by b1mble on Jan 31, 2015 9:56:53 GMT
Any word on when you'll have VG nicotine back in stock?
I'm just about out of it.
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