Faulty hardware and vendors: a rant!

[molly]

I know our ecig stuff isn't top notch in terms of manufacturing but I'm getting fed up with new batteries etc bought which go wrong within a couple of weeks. 

I accept that things do malfunction, but what really gets my goat are the vendors' attitude. 

Very recently I had two newly purchased batteries just fall apart. Clearly a manufacturing fault but why not a 'Sorry for the inconvenience' from the seller? 

Or just a small hint that they will do what they can to help? Or just something to make me feel a valued customer! 

One in particular, a well known vendor on here, (don't know if naming and shaming is allowed) just couldn't have cared less that they'd sold me shoddy goods and did absolutely nothing to help solve the problem. To the extent that they didn't respond to emails let alone a sorry about this response! 

Anyone else have problems, or is it just me that gets sent all the rubbish? 
Rant over. 

[PinkyPuff]

I buy what I need from Myepack or Fastech.So far apart from faulty vamo from Fastetech not had other problems(yet).

Hope your problem will be sorted soon molly

[VapingBad]

If you PM one of the Mods molly they are very nice and friendly and they would tell you what's acceptable plus may have good advise to. They don't tolerate vendors with bad customer service and will withdraw their vendor status if several members have problems (one of the many things that makes AAE-C the best forum IMO).

[charliehorse]

Sept 4, 2014 11:20:14 GMT molly said:

One in particular, a well known vendor on here, (don't know if naming and shaming is allowed) just couldn't have cared less that they'd sold me shoddy goods and did absolutely nothing to help solve the problem. To the extent that they didn't respond to emails let alone a sorry about this response! 

Sometimes e-mails go astray and end up in spam folders - I've seen a few posts from different vendors to this effect.
Certain vendors seem to respond to phone calls at certain times of the day, some respond more to facebook comments.

Hope you get it sorted out as batteries should definitely last more than a couple of weeks.

[Greg]

molly as said if your only attempt to contact a vendor is vis email it may have gone to their spam folder. If it's a vendor on here why not try dropping them a PM

[molly]

It is a vendor on here, as I said they are well known. My emails don't go into their spam folder - they always receive them if it involves taking my hard earned cash!

[Super-Shiny]

Sept 4, 2014 17:30:18 GMT molly said:

It is a vendor on here, as I said they are well known. My emails don't go into their spam folder - they always receive them if it involves taking my hard earned cash!

More than likely that emails for orders go into a different email account and enquiries go into another, even if a email did not go into a spam folder it does not mean the second one won't....happens all the time, pot luck sometimes with emails unless you are using outlook with is 99% fine.

[molly]

They did reply to one email so must have fished it out of their spam if that's where it was. But nothing subsequently. Zilch. ????

[osdset]

Vendors stating that e mails sometimes end up in the spam box is pretty lame TBH. If you want to build and keep a customer base then you check and make sure that your valued customers aren't consigned to spam.
If a vendor hasn't got the time or the will to track customer orders then they should not be trading in the first place.
The same goes for repairs and replacements. Vendors take note! you are only as good as your last satisfactory transaction, customers can, and will, move on to another supplier that offers better service.

[molly]

The money loss is pretty galling but as I said it's the attitude that really makes me mad.

The f**k you attitude.

I mean where's the sorry you've had a problem?

Or, sorry, we'll try and fix that?

And you're pretty much online with this stuff. There isn't a shop to pop into to get replacements so that's more money on postage, recorded deliveries etc.

I've spent nearly forty pounds recently and I've nothing to show for it! Grrrrr

[Greg]

Sept 4, 2014 18:19:45 GMT molly said:

The money loss is pretty galling but as I said it's the attitude that really makes me mad.

The f**k you attitude.

I mean where's the sorry you've had a problem?

Or, sorry, we'll try and fix that?

And you're pretty much online with this stuff. There isn't a shop to pop into to get replacements so that's more money on postage, recorded deliveries etc.

I've spent nearly forty pounds recently and I've nothing to show for it! Grrrrr

Like I said try dropping them a PM, might do the trick 

[geordie_vaper]

i bet i know who the vendor is, but yeah i think customer service is one of the most important things with any business. hope you get it sorted

[Greg]

Sept 4, 2014 18:27:02 GMT geordie_vaper said:

i bet i know who the vendor is, but yeah i think customer service is one of the most important things with any business. hope you get it sorted

I bet you don't 

[Steve (VapeStorm)]

Please don't tar all vendors with the same brush

[molly]

I agree. Some vendors are really good. Jim at JooseJoose springs to mind. Only time I had a problem with an order (and I've ordered loads) he sorted it out so fast my head spun.