Chef's Vapour: No answer to messages if not a positive?

[scubadude]

I'm fairly new to vaping and e-cigs (vaping for around 6 months).
Like everyone else starting out I've been trying various UK juice suppliers in an attempt to settle on a few favourites.
After trying a few, I was attracted to Chef's Vapour due to their good choice of concentrates from well known companies, all at competitive prices.

So to cut a long story short, I placed an initial juice order early January and it arrived next day.
As I was so pleased with the service, and being a great believer in praise where praise is due, I messaged the company with a 'hearty well done'. I got a message straight back saying that it was a team effort, and that my feedback was greatly appreciated, and would be passed on to all concerned.

My following order was placed 10 days ago. Unfortunately, this one didn't go so smooth.
Same superfast delivery, but a problem with one on my juice concentrates (bad chemical/perfume taste and extremely weak).
I was a bit concerned to use the juice (tasting like it was), so messaged to ask if this was normal, or if they had received any other messages about this particular concentrate.

5 days later, and no reply.
So I then messaged again to respectfully ask for a reply (as I was worried about using the juice)
5 days later and still no reply.

It's seems a shame that such a positive start, should go quickly downhill when things are not going so smooth.
All I asked was a reply to my enquiry, but it seems heads are very firmly in the sand.

Has anybody else problems with Chef's Vapour not responding to messages?

[Greg]

Only had good service rom them personally, maybe there just busy and haven't seen your email. I have seen them oh here address issues for other members though so I'll tag Chefs Flavours Lew and Chefs Vapour Karl, I'm sure they'll be in touch to help next time they log on

[arron]

Never had a problem myself, always sorted problems out quickly and I'm about to stick in another £80 concentrate order.

Can't fault them fingers crossed you get it sorted

[Q]

Hi scubadude are you the same person who asked this same question on Facebook the other day? and got an immediate reply from one of the guys?

I have only EVER had great service from them

[mrmotivapr]

+1 for these guys.

Once I ordered a shed load of concentrates including almost all the Tjuice range, 10ml of each.

They forgot my Vamp Vape.

Emailed them and had a reply within 10 mins saying they would send out a replacement.

Arrived as promised and upgraded the bottle from a 10ml to a 30ml as an apology.

They really are the best

[Greg]

Feb 14, 2015 18:12:21 GMT Q said:

Hi scubadude are you the same person who asked this same question on Facebook the other day? and got an immediate reply from one of the guys?

I have only EVER had great service from them

It does seem a very strange first and only forum post Q, anyone could be forgiven for thinking someone signed up just to make mischief 

[mxethey]

100% positive for me, and if there is a problem with order they always put it right

[Perpetua]

Feb 14, 2015 18:59:06 GMT Greg said:

Feb 14, 2015 18:12:21 GMT Q said:

Hi scubadude are you the same person who asked this same question on Facebook the other day? and got an immediate reply from one of the guys?

I have only EVER had great service from them

It does seem a very strange first and only forum post Q, anyone could be forgiven for thinking someone signed up just to make mischief 

Indeed they could.


It's also all too easy to forget that Vendors also have private lives and aren't necessarily plugged in to a computer 24/7 . . . they are human after all and things can get overlooked, unintentionally.

Though it sounds like your issue was speedily resolved if you are one and the same person Q mentions scubadude.

[chykensa]

Have only ever had first class service from them - had a wrong concentrate in an order, and within 12 hours received a reply saying that the replacement was in the post and no need to send the wrong one back by way of apology.
As Perpetua says, they are not sitting waiting for emails to drop into an inbox, and may have missed yours. Worth giving them a ring? Although it does sound as though you have been contacted via FB if Q is correct

[Q]

Facebook post, 13th Feb 13:41:

Anyone else having problems getting a reply out of Chefs Vapours ? I've got a question for them and can't get a reply via email.

I was trying to give them the heads up about a dodgy batch of flavour, I'll try the contact us button

Reply from Lewis, 32 minutes later:

Hi ****, I can't see a message from you on our system. I'll get Ashley to have a look just in case I've missed it.

No further replies from OP, Lewis or Ashley

[Deleted]

I had an issue with a PayPal payment, went through as an echeque for some reason, no ones fault, the guys helped me out quickly.

[Deleted]

Never had an issue at all, fantastic service and I have made about 5 orders over the past 6 mths

[Chrissie]

Interesting that it's not only the OP's first & only post, but he went offline straight after posting it & hasn't been back since

[mrmotivapr]

Feb 15, 2015 21:36:48 GMT Chrissie said:

Interesting that it's not only the OP's first & only post, but he went offline straight after posting it & hasn't been back since

Agreed.

Think it's what's known as a troll so let's not feed him

[scubadude]

Hi all
Many thanks for your comments re the 'no response from Chef's Vapour'.
It seems by the positive comments that everyone has had nothing but good service from them.
Also from the comments, yes I understand that maybe they are very busy, and yes as Perpetua says quite correctly that 'Vendors also have private lives'

I'm quite happy to give them the benefit of the doubt, but as I said in my post, all I was asking for was a simple reply to my messages, in order that I didn't inhale a product into my body that maybe 'not quite right'.

In response to some of the posts in response:
1. No I'm not the person from Facebook who posted a similar question.
2. No I didn't sign up just to make mischief.
3. Yes it was my 1st and only post to date (I only joined on 11th Feb)
4. Yes when I posted I then went offline (Well, it was Saturday and as Perpetua said, people also have private lives)
5. No mrmotivapr, I'm not a troll.

What I did sign up to the forum for, was: As as smoker of cigarettes for 45 years, who has recently given up (Oct 2014), I've now been gripped with this 'new hobby' and wonderful replacement.
Since October 14, I've been trawling (not trolling) through all the vaping forums, and watching all the informative and supportive video's on youtube which have helped me to kick a horrible habit.
I then found this forum, and it looked worthwhile registering, as everyone seemed so helpful and friendly.

What I didn't sign up for was name calling, or petty accusations!
I've also learnt to only post 'happy posts' in future, so the amateur sleuths don't have a reason to question my reasons for posting

Thanks again to the people who posted helpful replies, my mind's more at ease now with using Chef's Vapour for my supplies. I'll try contact them again with regard to my problem.