Slow tech

[Deleted]

Hi I ordered a mod on the. 3rd can I ask how long it takes please ?? Only I can't log in iv had to make a new account that's keeps me logged in because even with that the pass word is always wrong. But the thing is I haven't a clue what's happening I managed to email through PayPal is there any other way I can find out what's going on please

[Tom]

If the mod has a battery in it it could be a couple months.

No battery then 3 weeks is about normal

[Get Off My Cloud]

How long is a piece of string?
So many factors like stock status when ordered, shipping options, etc etc, there is no predicting how long they take that's why most of us just resign ourselves to ordering and forgetting.
With regards logging in is there a reason you can't use the forgot password link to recover or reset your password?

[tomj777]

If you can recall the email address you used, then use this link to reset your password
www.fasttech.com/account/help

Delivery has a bunch of factors....

• If there was a battery then it will take forever as air freight is out (I think).
• If the product is marked "in stock" or "ships next day" means that will almost certainly happen...
  As you move down "3 days" / "5 days" / "7 days" the likelihood of it moving to packing within that timeframe becomes less and less (but still pretty high).
  
• Shipping method.... Depending on what you selected, it may take between (wow) eight days and (eek) 30 days...

Shipping methods are:

• Regular Air Mail FREE (up to 30 business days in transit)
• Registered Air Mail +$0.16 (6 to 20 days in transit typical)
• EMS Speedpost Global Express +$23.10 (4 to 9 days in transit)
• Registered Airmail via Singapore Post +$0.16 (6 to 20 days in transit typical)
• DHL Express +$34.65 (note possible surcharge for remote delivery areas)
• Registered Airmail via China Post +$0.16 (6 to 14 days in transit typical)
• Registered Airmail via Swiss Post +$1.16 (13 to 25 days in transit typical)
• United Kingdom (UK) Express ePacket via China Post +$2.66 (9 to 14 days in transit typical)
• Registered Airmail via Malaysia Post +$0.16 (13 to 25 days in transit typical)
• Registered Surface Mail via Hong Kong Post +$0.16 (45 to 60 days in transit)
• Registered Airmail via Hong Kong Post +$0.16 (12 to 20 working days in transit typical)

Note that some of the charges are because my test basket contained less than ten dollars

epacket is brilliant and I haven't been let down by it.
I've seen Singapore, China, Malaysia and Swiss all take less than eleven days.

If it's not moved to packing, then depending on what you've ordered (urgency and saving) you might be well served to cancel and ask around for a reputable cheap UK supplier.

[Q]

What tomj777 said @yavape

What did you order? and you NEVER need a second account, you MUST use the one that is attached to your Paypal account otherwise you will get all sorts of problems keeping track of stuff

[Deleted]

Mar 18, 2015 14:30:05 GMT Q said:

What tomj777 said @yavape

What did you order? and you NEVER need a second account, you MUST use the one that is attached to your Paypal account otherwise you will get all sorts of problems keeping track of stuff[/quot
I had to make another to order something as the. Pass word recovery wouldn't even work either and I know what the pass word was but both accounts are linked to my pal pal

[Deleted]

Mar 18, 2015 14:25:02 GMT tomj777 said:

If you can recall the email address you used, then use this link to reset your password
www.fasttech.com/account/help

Delivery has a bunch of factors....

• If there was a battery then it will take forever as air freight is out (I think).
• If the product is marked "in stock" or "ships next day" means that will almost certainly happen...
  As you move down "3 days" / "5 days" / "7 days" the likelihood of it moving to packing within that timeframe becomes less and less (but still pretty high).
  
• Shipping method.... Depending on what you selected, it may take between (wow) eight days and (eek) 30 days...

Shipping methods are:

• Regular Air Mail FREE (up to 30 business days in transit)
• Registered Air Mail +$0.16 (6 to 20 days in transit typical)
• EMS Speedpost Global Express +$23.10 (4 to 9 days in transit)
• Registered Airmail via Singapore Post +$0.16 (6 to 20 days in transit typical)
• DHL Express +$34.65 (note possible surcharge for remote delivery areas)
• Registered Airmail via China Post +$0.16 (6 to 14 days in transit typical)
• Registered Airmail via Swiss Post +$1.16 (13 to 25 days in transit typical)
• United Kingdom (UK) Express ePacket via China Post +$2.66 (9 to 14 days in transit typical)
• Registered Airmail via Malaysia Post +$0.16 (13 to 25 days in transit typical)
• Registered Surface Mail via Hong Kong Post +$0.16 (45 to 60 days in transit)
• Registered Airmail via Hong Kong Post +$0.16 (12 to 20 working days in transit typical)

Note that some of the charges are because my test basket contained less than ten dollars

epacket is brilliant and I haven't been let down by it.
I've seen Singapore, China, Malaysia and Swiss all take less than eleven days.

If it's not moved to packing, then depending on what you've ordered (urgency and saving) you might be well served to cancel and ask around for a reputable cheap UK supplier.

I'm getting really fed up now because I tried the pass word recovery last week and it didn't work it's like the account never existed. I've tried emailing them off PayPal so just totally ignore me so what can I do nothing because I had to make another account because I had to order something else and I wouldn't mind if I'd forgotten the password it this is the password I know off by heart there is no way it could be wrong when I fill in a password and I go over it and over it it had a battery and I didn't know you had to wait months if they had a battery in and I can't cancel it because I don't I know if it's been moved to shipping or not yet Will I at least get it one day? Because my address is linked to my PayPal and I have an order number and they've taken the money weeks ago there a quick about that as long as I'm going to get it I'm just going just going to have to ignore it now I wouldn't of ordered if I knew it took that long I thought three weeks

[Deleted]

Are you desperate for it? Never order from China if you are. Sorry, bit like shutting the stable door after the horse had bolted but you can't rely on their prompt shipping arrangements. I've learnt the hard way, very similar to this situation.
It will turn up eventually.
One thing you could try is ... open a dispute from PayPal transaction. That should give you details of shipping

[Deleted]

Mar 18, 2015 15:31:31 GMT @spikeyfridge said:

Are you desperate for it? Never order from China if you are. Sorry, bit like shutting the stable door after the horse had bolted but you can't rely on their prompt shipping arrangements. I've learnt the hard way, very similar to this situation.
It will turn up eventually.
One thing you could try is ... open a dispute from PayPal transaction. That should give you details of shipping

Thank you I shall do that is it the resolutions centre ??

[sydsut]

What Emails have you received from Fasttech. You should have got an Order Confirmation and an Order Shipped both giving an order number and the Order shipped should also have a tracking number. Click on the tracking number and tell us what comes up. Also an email from PayPal with the receipt. It may be another week before your order arrives as it's only been a fortnight since you ordered it and It will depend on the date it shipped.

[buggritt]

Mar 18, 2015 15:31:31 GMT @spikeyfridge said:

Are you desperate for it?

Never - ever - start a sentence like that.

[Q]

@yavape Just a little thought.... I had a similar problem in the beginning, I use a gmail account and Paypal had used the full googlemail address, FT wasn't clever enough to realise that they are the same

[tomj777]

Q makes a very good point.
In the confirmation email, you should be able to view the mail header and see how the email address was formatted.

Another alternative is to create a new account with the email address you expect to work.
Populate it with the same details.

Then create a support ticket using the order number you were sent in the confirmation email (check - did you get a confirmation email?). Create the message using simple sentences, asking for the ticket to be transferred to the right group for resolution.

Tom

[Deleted]

Mar 18, 2015 15:40:38 GMT @yavape said:

Mar 18, 2015 15:31:31 GMT @spikeyfridge said:

Are you desperate for it? Never order from China if you are. Sorry, bit like shutting the stable door after the horse had bolted but you can't rely on their prompt shipping arrangements. I've learnt the hard way, very similar to this situation.
It will turn up eventually.
One thing you could try is ... open a dispute from PayPal transaction. That should give you details of shipping

Thank you I shall do that is it the resolutions centre ??

It is but explore the other options first. Two weeks is too early to fret. Bet its here next week sometime!

[Deleted]

Mar 18, 2015 16:00:44 GMT sydsut said:

What Emails have you received from Fasttech. You should have got an Order Confirmation and an Order Shipped both giving an order number and the Order shipped should also have a tracking number. Click on the tracking number and tell us what comes up. Also an email from PayPal with the receipt. It may be another week before your order arrives as it's only been a fortnight since you ordered it and It will depend on the date it shipped.

Hi see that was the Problem I remember getting an email of fastech when I bought it then my tablet broke and all my emails were gone, I do have the order number on my PayPal as long as it comes I don't mind it's just I didn't know you had to wait months if it had a battery as I would of bought from uk , but you live and learn and really I should of realised
Icon 'empty head '