Kbox at just over $6 with discount, here we go again lol

[dalealan]

Dear customer,

Thanks for your reply and undersatdning. We fully understand this time we didn't meet your expectations. We will work harder to minimize the possibility of a recurrence.

We have cancelled your order and we will issue you a refund soon. Please kindly check your payment account about 1-3 business days later as it take some time to process and reflect the refund in your account.
Any issues regarding this order please feel free to contact us.

Once again, we apologize for any inconvenience that we may have caused.
Best regards
www.gearbest.com/

Is this a piss take? I want the refund now. Your company was quick enough to take the payment and its your company that's cocked up isabel22

[Bobsbeer]

At least when FT make a balls up they honour the price for those that paid it. Were GB to do the same then harmony and trust would be restored into the world of AAEC vaping. Admit your mistake GB, take it on the chin, and sack the IT person who fecked up. I didn't get embroiled in this fiasco as I already have a KBox, but it is quite funny.

[TJ]

My reply as well dalealan, issue me a refund soon, I don't think so, I want it now thank you, click of a button and there it goes - instant, or maybe Gearbest like the cash in their own account earning them interest.................... isabel22 can you please try and sort this out with your company as this not legal I am afraid, refunds are instant in this day and age and I am not paying to earn your bankers interest.

Dear customer,

Thanks for your reply and undersatdning. We fully understand this time we didn't meet your expectations. We will work harder to minimize the possibility of a recurrence.

We have cancelled your order and we will issue you a refund soon. Please kindly check your account about 1-3 business days later as it take some time to process and reflect the refund in your account.
Any issues regarding this order please feel free to contact us.

Once again, we apologize for any inconvenience that we may have caused.
Best regards

[TJ]

And only just realised that they have closed my ticket on it as well so I can't even reply to it, lord what a poor show, I had been impressed with my service up until this point and yes I kind of knew that this would be a tad of a long shot that they would sell them at that price but after watching all you's with the Subtank debacle I really did think they would have sorted the refunds instantly this time.

[flavourtank]

isabel22

Don't think a competition will sort this out

Gearbest have properly screwed up

[geordie_vaper]

if somthing is to good to be true.....

[drunkenbum]

Got the same generic message here too. Customer service at its very worst. You would think a company of this size would take the knock and deliver in the hope of retaining future business but no, they would sooner give up on future orders. isabel22 I would hope that you are relaying the feelings and opinions of people so that your customer service and your company in general can be improved for anyone who purchases from you in the future, which I'm afraid I probably won't be one.

[letsavit]

May 15, 2015 7:56:03 GMT geordie_vaper said:

if somthing is to good to be true.....

Then buy a shed load and keep your fingers crossed....

[Deleted]

May 15, 2015 7:56:03 GMT geordie_vaper said:

if somthing is to good to be true.....

Not necessarily. Ft fulfilled their phimis orders at reduced price, focal refunded or gift certed the difference on owl squonker. Sometimes, large companies take the hit to keep customer loyalty and future, recurring orders

[babs]

Gearbest reply to my PayPal dispute From Seller – www.gearbest.com15/05/2015 02:01 BST
Dear friend,

Thanks for shopping with us.

We regret that the item is not available now and it will be available on the next few days. Would you like to wait for it or get a refund?

Thanks for your understanding.

Best Regards.

This is after getting the same ticket cancelling order as everyone else. Not good enough and still no refund

[decoy]

im glad i dont use gearworst anymore but it has been an entertaining read

peps did yo really expect to get a kbox for the price quoted,come on hands up ,lets be honist

now the subtank may have been an honist mistake and peps should be give a chance to learn and change yada yadda yadddda
im now never going to use them because commercial web sights flag up unusual activity ie lots off peps buying something far over its normal move rate and it should of been caught very quickly and after the subtank joke even quicker
any body rem the tc dna that they canceled after a long group buy and altho i pestered them it took a week for a refund in fact it was isabel that finally sorted it and i thank her for that(not the company she works for it was my monie in the 1st place lol)

im sorry to say this but its looking like they run regular payday loans for themselves and i will not recommend them to anyone for anything

[autumntwist32]

Received the same generic reply as others on my ticket about refunding soon. Order still says processing so they don't seem in a hurry to refund this time.

[Deleted]

Well here is the reply on my ticket:
Dear Graham,

Thank you for your message.

We are sorry for the trouble we made here.

Your order has been cancelled by our colleague.

You will get the refund within 1-3 days.

You can re-order after you get the money.

We will apply 100 points as compensation for you.

Sorry for the trouble we made again.

Best regards,

Pearl

In reply decoy, whether we honistlly expected to get the item at the price is neither here nor there. The point is, you can only pay the advertised price and on the point of being honist. This is the company that spouted that they would NOT be processing or authorizing payment but already had in some cases and proceeded to do so in other cases. This is the company that spouted that the discount code was MONTHS old when in fact the code had been advertised on the open forum here TWO DAYS previous to the members using it for this device. I was honist enough to part with my cash immediately when I clicked the "buy" button apart from the fact that you have no choice in this matter, but it then takes a little longer for the money to come back the other way. I suspect your finger of honisty has on this occasion, been pointed firmly in the wrong direction.

[decoy]

I was simply makeing the point that when something is to good to be true its norm for sale on gearbest
My post was in no way questioning the honisty of the forum members and was only trying to make lighr of the farce
i have learnt my lesson with gearWORST and im starting to hope others have

[Deleted]

No email, just found the cancellation note in my account, pretty poor customer service imo, to not even email to say the order won't be fulfilled is a disgrace !

No refund as of yet, so 48hrs after the event GearBest are still happily sitting on our money! I can fully accept a mistake has been made yet again! But to hold the money for days after YOUR mistake makes me wonder is their another reason?