Gearbest Order/Stock Queries

[chicken]

I'll moan and whine and be polite on Gearbest Thread as I feel its good that we all get to see the good and the bad service from Gearbest

I will also show my gratitude & thanks for above service as and when I receive it

[chicken]

Jul 20, 2015 10:17:51 GMT isabel22 said:

Jul 20, 2015 9:00:17 GMT chicken said:

We are sorry to let you know that we have problem with following product(s).It can not meet demands.We are afraid that we can not offer you recently.


I notice you are still taking orders for the Goliath V2 but you can't supply my order from 28th May 2015

I also placed a repeat order for additional Goliath V2 on the 29th June W1506290031297003, will this also be cancelled? if so can you please refund direct to my paypal account please.

I was one of the first 50 preorders for the Goliath V2 so am i to believe you won't be supplying anyone else with orders made after mine 28th May 2015 ?



I really am very unhappy with the level of Gearbest service


isabel22

Hi, chicken
This is a mistake. We will have goliath v2 back in stock. Because the supplier delay our shipment, still needs 5 more days to arrive at our warehouse.

Isabel thank you so much for correcting your mistake 

Kind regards

Chicken

[smokingaces]

hi Isabel

Can you check on Order No.: WW1507130107410639
I purchased on the 13th July item was in stock 3 - 5 days despatch time now 9 days and still processing.

Also money has been taken for smok xcube 2, but now this item is back on pre order is this item going to be ship or is it on back order?

Thanks

[smokingaces]

Jul 23, 2015 16:50:25 GMT vectis said:

Ordered VT40 18.00 last Friday with the free postage option and when I got home tonight it was waiting on the doorstep delivered by yodel, well impressed wasn't expecting it for another week or so.

wow your lucky see below

SG14358186531961 SingPost Unregistered : Jul 03, 2015 20:53:06 PM PST STILL NOT ARRIVED!

Purchased AMIGO BiBong Mega 5ml tank on the Jul 13, 2015 16:07:41 PM this item was not on pre sale and surprise surprise still processing!!

[dalealan]

pm'd you with a query isabel22 thanks

[dalealan]

How long do they normally take to despatch items what we're showing as in stock? Ordered last Tuesday and it's still showing as processing any update isabel22 order number W1507281417048948

[Deleted]

Aug 3, 2015 8:26:23 GMT dalealan said:

How long do they normally take to despatch items what we're showing as in stock? Ordered last Tuesday and it's still showing as processing any update isabel22 order number W1507281417048948

3 to 5 business days is what they say.

[dalealan]

Aug 3, 2015 9:00:36 GMT @cork45 said:

Aug 3, 2015 8:26:23 GMT dalealan said:

How long do they normally take to despatch items what we're showing as in stock? Ordered last Tuesday and it's still showing as processing any update isabel22 order number W1507281417048948

3 to 5 business days is what they say.

Cheers @cork45 that's not too bad. It'll get here when it gets here I suppose.

[isabel22]

Aug 3, 2015 8:26:23 GMT dalealan said:

How long do they normally take to despatch items what we're showing as in stock? Ordered last Tuesday and it's still showing as processing any update isabel22 order number W1507281417048948

Because you asked for change the address, we have to stop the normal process to find out your package and change the info and back to the normal process. It will takes a few more days. Hope you can understand.

[dalealan]

Aug 3, 2015 9:45:45 GMT isabel22 said:

Aug 3, 2015 8:26:23 GMT dalealan said:

How long do they normally take to despatch items what we're showing as in stock? Ordered last Tuesday and it's still showing as processing any update isabel22 order number W1507281417048948

Because you asked for change the address, we have to stop the normal process to find out your package and change the info and back to the normal process. It will takes a few more days. Hope you can understand.

That's no bother at all. Cheers for the update isabel22

[isabel22]

Aug 3, 2015 9:59:03 GMT dalealan said:

Aug 3, 2015 9:45:45 GMT isabel22 said:

Because you asked for change the address, we have to stop the normal process to find out your package and change the info and back to the normal process. It will takes a few more days. Hope you can understand.

That's no bother at all. Cheers for the update isabel22

Really thanks for your support and understand.

[Jules]

Awww snot fair my istick40 was shipped on the 29th and it aint arrived yet never mind allways tomorrow

Jules



still not arrived and the tracking number NL14381344783236 wont work so don't know where it is

order number W1507261251117049 isabel22 can you check the status of my order please thanks.

Jules

[dalealan]

Nice comp. still waiting for my order to change from processing isabel22 sent a ticket online asking for an approximate date for completion but nothing back as yet.

[dalealan]

Pm'd you again isabel22 about the email I've just received asking to confirm the address which was supposedly sorted on the 31st of July?

[Perpetua]

Aug 7, 2015 10:25:23 GMT smokingaces said:

Oh and the worse part of being charged £72.48 is that its only listed £63.25 on there website,so they not even charged me the original advertised price am so bloody annoyed 

Give isabel22 your order number smokingaces, either on the the thread or via PM - as it does help her considerably to sort out any issues.