Trade vape supplies

[flavourtank]

Hey

Just been on Facebook and kingzofvapour social group has now been changed to tvs social.

The person that signed up kingofvapour on the forum has left kov and been taken over by someone else who has increased prices and changed shipping prices.

The person has now started there own company www.tradevapesupplies.com/ still very good prices and still very good communication.

I thought I would mention this as may answer a few changes that happened on kingzofvapour site








www.tradevapesupplies.com/

[phatfil]

cheers..

thought something was up with KOV.. not ordered from em for a while but when i looked at their TFV4 mini presale the £4 pnp made me step back and leave the site PDQ

[flavourtank]

Oct 14, 2015 19:18:03 GMT phatfil said:

cheers..

thought something was up with KOV.. not ordered from em for a while but when i looked at their TFV4 mini presale the £4 pnp made me step back and leave the site PDQ

yeah no warning about changes, and kinda explains the non activity from kov on here.


Chrissie has tvs applied for vendor status?

[Chrissie]

Oct 14, 2015 19:31:38 GMT flavourtank said:

Oct 14, 2015 19:18:03 GMT phatfil said:

cheers..

thought something was up with KOV.. not ordered from em for a while but when i looked at their TFV4 mini presale the £4 pnp made me step back and leave the site PDQ

yeah no warning about changes, and kinda explains the non activity from kov on here.


Chrissie has tvs applied for vendor status?

They did apply for vendor status, but their request was rejected due to the fact that their website is non compliant with online trading regulations. And as for this in their returns policy -

"Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus a 10% restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within 30 days."

[Greg]

Oct 14, 2015 20:09:33 GMT Chrissie said:

Oct 14, 2015 19:31:38 GMT flavourtank said:

yeah no warning about changes, and kinda explains the non activity from kov on here.


Chrissie has tvs applied for vendor status?

They did apply for vendor status, but their request was rejected due to the fact that their website is non compliant with online trading regulations. And as for this in their returns policy -

"Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus a 10% restocking fee, and a credit will automatically be applied to your credit card or original method of payment, within 30 days."

That's a shocking policy, likely a company in for a quick buck and not expecting repeat business.

[peter12]

So the person that made KOV great now has moved to new site tvs?

[MrDJ]

ive never heard of a UK company charge a restocking fee. america is a different kettle of fish though. Alienware laptops tried charging me 15% restocking after 19 days even though motherboard,graphics card and hard drive all died within 19 days. they tried but failed.

[jordan]

The restocking fee in a returns policy is there to avoid people sending open boxed items back solely due to 'buyers remorse'. In an online only business the resale value of an open box item is significantly lower, even if the item in question is still brand new. If it was a brick and mortar store then obviously it can be sold for near enough full retail value as a 'display model' but unfortunately in the online game that's not a viable option

[flavourtank]

Oct 14, 2015 20:46:14 GMT peter12 said:

So the person that made KOV great now has moved to new site tvs?

yes that's right

[Chrissie]

Oct 14, 2015 21:20:52 GMT jordan said:

The restocking fee in a returns policy is there to avoid people sending open boxed items back solely due to 'buyers remorse'. In an online only business the resale value of an open box item is significantly lower, even if the item in question is still brand new. If it was a brick and mortar store then obviously it can be sold for near enough full retail value as a 'display model' but unfortunately in the online game that's not a viable option

I believe it is illegal to charge a restocking fee?

[flavourtank]

Greg

If you have a look at kingzofvapour returns policy it is the same. And they still had repeat business

[Chrissie]

Oct 14, 2015 21:40:49 GMT flavourtank said:

Greg

If you have a look at kingzofvapour returns policy it is the same. And they still had repeat business

And due to that same returns policy KOV have now lost their vendor status on the forum.

[phatfil]

Oct 14, 2015 21:20:52 GMT jordan said:

The restocking fee in a returns policy is there to avoid people sending open boxed items back solely due to 'buyers remorse'. In an online only business the resale value of an open box item is significantly lower, even if the item in question is still brand new. If it was a brick and mortar store then obviously it can be sold for near enough full retail value as a 'display model' but unfortunately in the online game that's not a viable option

or its an attempt to sidestep consumer protection that gives the buyer a reasonable asses and return period when buying blind in a distance sale.. 

[markus]

I found this about re-stocking fee's
But then I also found someting that says they can charge a re-stocking fee after 7 days ?
Its all a bit confusing really


3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge

Source
(well it was the source, have to hunt it down, sorry)

[thatguy]

I really don't know where to begin. The trade vape supplies terms of service and returns policy go against so many of the clauses in the consumer contracts regulations and the consumer rights act. I highly recommend that anyone with a problem with an online order or even a bricks and mortar purchase read up on these regulations. Suppliers seem able to put whatever they want into their policies, but under no circumstances can they take away your statutory rights.

On an additional topic, many companies such as sports direct added items such as magazines or mugs to your order automatically and charged for them. This is now illegal.