Tesla Nano 60w - FLASH SALE - £9.33 !!!

[striker42]

Mar 29, 2016 17:01:45 GMT decoy said:

come on guys it was obviously a pricing mistake from the start
I wont use gearbest because I'm still waiting for them to improve from the dealings I had with them when they 1st got vendor status
think its going to be a long wait

Easy to trot out with the first two lines above, AFTER GB confirmed the howler. Weren't many "obvious mistake" posts before 4 am this morning.

[decoy]

Mar 29, 2016 17:48:23 GMT striker42 said:

Mar 29, 2016 17:01:45 GMT decoy said:

come on guys it was obviously a pricing mistake from the start
I wont use gearbest because I'm still waiting for them to improve from the dealings I had with them when they 1st got vendor status
think its going to be a long wait

Easy to trot out with the first two lines above, AFTER GB confirmed the howler. Weren't many "obvious mistake" posts before 4 am this morning.

tbh a lot of peps would of been thinking the same thing
how they still have vendor  status on here I don't know
I tend not to post on gearbest threads but the so called mistakes are becoming beyond a joke now
I voted for the removal of vendor status last time as they don't honour there sales and the china where house so called stocking
Isabel is prob the only reason they still here but tbh there should not be a need for her if gear best got its act right

[Chrissie]

Mar 29, 2016 18:59:19 GMT decoy said:

Mar 29, 2016 17:48:23 GMT striker42 said:

Easy to trot out with the first two lines above, AFTER GB confirmed the howler. Weren't many "obvious mistake" posts before 4 am this morning.

tbh a lot of peps would of been thinking the same thing
how they still have vendor  status on here I don't know
I tend not to post on gearbest threads but the so called mistakes are becoming beyond a joke now
I voted for the removal of vendor status last time as they don't honour there sales and the china where house so called stocking
Isabel is prob the only reason they still here but tbh there should not be a need for her if gear best got its act right

They still have vendor status on here due to the results of this poll -

allaboute-cigarettes.proboards.com/thread/60798/gearbests-future-on-aae?page=1&scrollTo=1046703

[thebishman]

Mar 29, 2016 19:50:01 GMT Chrissie said:

Mar 29, 2016 18:59:19 GMT decoy said:

tbh a lot of peps would of been thinking the same thing
how they still have vendor  status on here I don't know
I tend not to post on gearbest threads but the so called mistakes are becoming beyond a joke now
I voted for the removal of vendor status last time as they don't honour there sales and the china where house so called stocking
Isabel is prob the only reason they still here but tbh there should not be a need for her if gear best got its act right

They still have vendor status on here due to the results of this poll -

allaboute-cigarettes.proboards.com/thread/60798/gearbests-future-on-aae?page=1&scrollTo=1046703

Which again shows despite how big a problem on here...the mods are brillaint enough to allow the forum to decide on things like this. Fantastic if you ask me.

I chose keep in that vote. Based purely on the fact i never ordered from them. Now i have ordered from them..and have learnt alot more about there past..i see this as an easy rectification.

1) honour the sale

2) do one

[Lee]

Those of us that got hit, are easy enough for Isabel or who ever is logged in on their account, to contact via pm with an exclusive discount code

Give them 24hrs to see the light and then start a new poll

[Chrissie]

thebishman we just knew how popular Gearbest where back then & didn't want to take away Isabels' help with any member having an issue with them.

However, apart from Isabels' help, nothing has improved. Mistakes can happen but they shouldn't happen this often. And for me the biggest issue with Gearbest can be summed up by this post from Get Off My Cloud -

Mar 29, 2016 3:10:49 GMT Get Off My Cloud said:

isabel22
I think most appreciate your apology and accept it, the frustration however is this isn't the first,second,third, fourth or even fifth such mistake.
Apologies are nice but i think most would much more prefer that your company takes measures to ensure such mistakes don't happen.

A perfect example of the lack of actually fixing things is your stock management.
I ordered this item for example back in December last year.
www.gearbest.com/temperature-control-mods/pp_286392.html
It was supposed to be delivered in January, turns out not in stock.
I wait until February, still doesn't come into stock.
I wait until March, still nothing.

I spoke with you in PM about this and you apologised and explained that the factory were not going to be delivering these items to you now and sorted out a refund.

But there it is still listed on your site for sale despite knowledge that the item isn't in stock and you aren't expecting the item to be stocked either.

We have also had several occasions now where items have been incorrectly priced.

Nobody here holds you personally responsible for this stuff you're just one employee but it's like your company is just happy to let this stuff continue to happen and offer a few points out when it does rather than ensuring these things don't happen in the first place.

People would rather have a reliable service than an apology.

To continue advertising something for sale that is out of stock & never likely to be in stock is so wrong.

It's been a very much catch 22 re Isabels' presence on the forum. We have needed her help to sort out th many problems that have arisen, however, if gearbest got their act together, we wouldn't have needed so much help from her.

Whatever we decide, I want to thank the real isabel22 for how much she has gone out of her way to help so many forum members. I hope gearbest acknowledge what a credit she is to their company.

[Get Off My Cloud]

Chrissie I should point out that item wasn't posted as a promotion on AAEC by Isabel i just saw it on GB when i was browsing.

I still think it's a problem though that they have items on their site listed for sale that they are aware are not in stock and have no date for when or even if it is going to be stocked.

The listing still even says delivery after January 25th so it seems pretty obvious they haven't updated the listing at all despite a failed delivery from the factory.

[Chrissie]

Mar 29, 2016 20:39:12 GMT Get Off My Cloud said:

Chrissie I should point out that item wasn't posted as a promotion on AAEC by Isabel i just saw it on GB when i was browsing.

I still think it's a problem though that they have items on their site listed for sale that they are aware are not in stock and have no date for when or even if it is going to be stocked.

The listing still even says delivery after January 25th so it seems pretty obvious they haven't updated the listing at all despite a failed delivery from the factory.

I know that Isabel didn't post it as a promotion here, but completely agree with you about "I still think it's a problem though that they have items on their site listed for sale that they are aware are not in stock and have no date for when or even if it is going to be stocked."

[TJ]

It does make you wonder exactly what they do have that is actually showing on the website, I do have a couple of orders of sale items that have actually shipped now but whether they will turn up or not is a different matter as I've had three orders not turn up that I have had to paypal claim to get my money back from them.

They refunded me just last month for some subtank coils that they said they didn't have and couldn't get any more but they are still showing as in stock on the website and can be ordered, when I questioned this they closed the ticket without a reply!

[blujim]

I bought into this brilliant flash sale price too. Then got the email telling me of their error. It seems I have received the refund too. I have sent them a shitty email asking for the deal to be honoured and the re instigation of the bonus points I used as part payment. I dont hold out much luck. Its a pity, but there are other sites out there who will have their arse in gear and I am off there.
Order no: WP1603281137064572

[nanotm]

Mar 29, 2016 17:48:23 GMT striker42 said:

Mar 29, 2016 17:01:45 GMT decoy said:

come on guys it was obviously a pricing mistake from the start
I wont use gearbest because I'm still waiting for them to improve from the dealings I had with them when they 1st got vendor status
think its going to be a long wait

Easy to trot out with the first two lines above, AFTER GB confirmed the howler. Weren't many "obvious mistake" posts before 4 am this morning.

you say that but they dropped the rolo from £120 down to £22 over xmas re-evaluated the sales point at 75 and sale at 30 and have since levelled it off as a static £55 rrp, their prices jump about like yo-yo's legitimately all the time the only reason they get "stung" like this is they forget to limit the amount of stock at the ultra low price and then cancel the deal when its been oversubscribed.

in January I got 12x 25r's for £17, that wasn't a mistake price but a genuine one except they had a stock limit of 100 units, half an hour later those cells were sold out (new I should have bought more) and then the deal was 4 for £10 (limited to 1000) and back to regular price of £16 for 4 two days later.

the flash sale might have been applied to the wrong product but given how close they are to the end of the financial year its highly likely they will be flogging stuff at a loss to zero out taxation on profits something shops all over the world have done for decades.

those of us that shop with GB regularly knew during the vote period there was problems with the company and we accepted that and still felt it was better to have Isabel here to help, (which was how I voted at the time) I still feel that way despite a few mix ups in stock levels since then.

with respect to Get Off My Cloud and his complaint, someone from GB explained to me they place orders sell that stuff off as pre order qty then post it once delivered, but often place new orders and sometimes an existing order gets cancel but subsequent ones are honoured, this leaves them without stock to send out on those original purchases but stock on the shelf for new orders ........ I don't understand the logic but I suspect it has to do with some highly creative accounting system used to enable them to effectively create money from nothing (the GB wallet /points combo)

it certainly wouldn't be difficult for them to use a standard sql database to run their stock /sales system but it seems they prefer to use some weird multiple post-it/fag packet option instead with a webserver front end in the mix to really mess things up ....

[car147]

I feel they have had so many chances yet never learn, to just let them carry on sends the wrong message. Take FT for example, yes they are slightly more expensive, but a hell of a lot better to deal with, and any issues I have had they have delt with within 24hrs .

Imo GB should lose vendor status, if anyone wants to continue using them, that's their perogative.

[m4tt24]

Mar 29, 2016 13:45:45 GMT domejunky said:

I thought UK consumer law meant you had to honour an advertised price. Didn't Argos get caught out a few times?

Surely you have to comply with UK law to sell in the UK?

Mar 29, 2016 17:17:01 GMT shez said:

I'm a UK customer and here in the UK the price advertised must be honoured by law. I suggest you abide by UK law if you wish to continue selling to the UK. If you are not able to honour UK law I suggest you stop selling to the UK.

Gearbest do not need too and have no legal requirement to fullfill the orders, there is no law in the UK that requires all pricing errors to be honoured and you tend to see a lot of these issues when websites make a mistake.

When you enter into a contract to purchase anything you agree to the terms and conditions of sale from whoever you are purchasing from. In the terms and conditions it will state when your contract with them to supply the goods will start so you have to check these things when you accept those terms and conditions from a site (or simply not buy from them). Most websites have it in their terms and conditions that the contract isn't completed until dispatch which means up to that point either the retailer or yourself can cancel the contract without any penalties. Gearbest have it in their terms and conditions that completion isn't until supply of the goods not on payment so they can refund and cancel without penalty.

There is no law that requires retailers to honour prices in retail stores either just to correct and refund the difference if you have already purchased something and then spot a pricing error as at that point you have entered into and completed the contract to purchase. Up to the point of purchese pricing errors can be fixed and provided you are aware of the correct price they can charge you the correct price as no contract is in place.

[striker42]

Mar 30, 2016 9:54:12 GMT m4tt24 said:

Mar 29, 2016 13:45:45 GMT domejunky said:

I thought UK consumer law meant you had to honour an advertised price. Didn't Argos get caught out a few times?

Surely you have to comply with UK law to sell in the UK?

Mar 29, 2016 17:17:01 GMT shez said:

I'm a UK customer and here in the UK the price advertised must be honoured by law. I suggest you abide by UK law if you wish to continue selling to the UK. If you are not able to honour UK law I suggest you stop selling to the UK.

Gearbest do not need too and have no legal requirement to fullfill the orders, there is no law in the UK that requires all pricing errors to be honoured and you tend to see a lot of these issues when websites make a mistake.

When you enter into a contract to purchase anything you agree to the terms and conditions of sale from whoever you are purchasing from. In the terms and conditions it will state when your contract with them to supply the goods will start so you have to check these things when you accept those terms and conditions from a site (or simply not buy from them). Most websites have it in their terms and conditions that the contract isn't completed until dispatch which means up to that point either the retailer or yourself can cancel the contract without any penalties. Gearbest have it in their terms and conditions that completion isn't until supply of the goods not on payment so they can refund and cancel without penalty.

There is no law that requires retailers to honour prices in retail stores either just to correct and refund the difference if you have already purchased something and then spot a pricing error as at that point you have entered into and completed the contract to purchase. Up to the point of purchese pricing errors can be fixed and provided you are aware of the correct price they can charge you the correct price as no contract is in place.

That really gives them the upper hand to do whatever they like then. Advertise goods they don't have, take your cash, do what they like with it then give it back, eventually, without penalty. That means they can "borrow" folks money and because of their terms and conditions, are under no legal obligation to send you anything. IMO, it's time to bid GB farewell.

[isabel22]

To all friends,
First, i want to make an apology for the issue though many friends annoyed with that already
Its the truth that our human error made the big loss, it made us lose lots of regular clients
We just want to show our guilty and appreciate cause your support in the past
Please tell us your dissatisfied here and describe the matter, i will collect all info and report to my leader
Second, its estimated that we will put new on-line features and functions on May, the page would show real stock such as FT
Third, as for the shipping way, we will try to mark more items with ETA, cause we just mark some hot sell items right now
While many friends choose other items without any stock info there, so this make the issue.
Then, many functions cannot be achieve right now, what we can do best is that to set the lower price for the limited sale
Sure, cannot be the price as Tesla Nano 60W, we plan to mark price on AAEC with cost price if the supplier doesn't limit that for minority items
And while some items are sold out, the home page will show out of stock, this help you to avoid the issue
Last, i want to thank friends who helped me a lot in the past, and thanks Chrissie for the last chance.
I know its maybe the last time i speak here, but i hope to do the work perfect as usual
Please leave your matter and dissatisfied here, i am sure to share all of the info to boss
Sincerely
Isabel