Vaping society

[Taylor]

Purchased a silver vapor stout from vaping society
Received the device scratched on the 29th of April. I emailed them to explain the situation. They ask for a photo which I sent. Then they said it's not our problem take it up with the manufacturer. They also are ignoring any emails I'm sending now. I've never experienced a service like this before so frustrating. A part of me wants to take this further as I really don't like the way they have treated me. Not sure where to take it from here. Because I wanted the silver I paid $140 with the tax charges. Would like to here your opinions please.?

[Deleted]

If you used PayPal, open a case as item not described. Seller has to respond or they lose the case and you get a refund. If they ask you to return, use special with signed for. Cover yourself with receipt of return.
If paid with credit card, the bank may be able to help. Worth a phone call

[joeten]

^^^ That right there.

[mikedidthis]

I can see why you are frustrated.

From my understanding you are supposed to send the device back to the retailer they replace the device and then handle the return with the manufacturer.

Apart from shaming my only other suggestion is to contact the manufacturer directly and explain the situation.

Good luck!

[Deleted]

I'd be jumping up and down in your situation too. Just cover your arse when returning stuff. Copies of receipt with date etc clearly showing

[Bobsbeer]

If you paid by credit card and it was over £100 you can claim to the card company under Section 75 Consumer Credit Act. It applies even though the retailer is in the USA, assuming it is a UK credit card.

[calnorth]

Its not the manufacturer first..its the seller always and then possibly the manufacturer. The manufacturer likely won't take any responsibility for a retailer they don't recognise.

Credit card at £100 up and I have done that with Barclaycard...documents required and its refund within about 7 days. Don't mess with a seller that messes with you.

And there are distance selling rules that puts a seller liable more or less immediately. Then move to consumer law.

[DiscoDes]

From www.onlineshoppingrights.co.uk/buying-from-overseas-sellers-online-do-your-uk-consumer-rights-apply.html

"Overseas
If you decide that you want to buy from an overseas seller, you should also consider a few points. The first key point is how you can sort out any potential disputes or problems with the purchase or delivery of the item. Remember that legal recourse may have to be taken in the country of the business you bought from, and could prove costly. Also take into account that (depending on the seller's returns policy) if you want to return the item, you may have to pay for the return delivery to an overseas country.

If a dispute has led to legal action, then you should seek legal advice as to whether you are still covered by some UK consumer law, as each case may differ. The contract terms should outline whether the contract itself is governed by UK law, or the law from which you bought the items.

You should also be aware that the country's consumer rights and regulations may not require the seller to disclose all 'hidden' costs such as shipping and packaging costs. If purchasing from within the European Union, all VAT should be included in the final price that you pay for the item. However, purchases made outside of the EU may well be liable to customs import duty and VAT. You should know where you are purchasing from so that you can calculate customs charges by visiting the UK's Customs and Excise website.

Complaints
If you have a complaint to make about the item, the best idea is to contact the supplier or seller directly. You could also try contacting the embassy of the country in question to ascertain what the consumer laws are. The US's Federal Trade Commission currently runs a database called Econsumer.gov, which is designed to help consumers register complaints regarding overseas Internet businesses and suppliers. A number of countries are signed up to this venture, allowing the consumer to gain access to their government law enforcement agencies. However, before signing up to any website or database, always read the small print regarding your privacy and how your details may be utilised in the future.

There are also a number of cross-border networks set up to help consumers to understand their rights in a global marketplace, as well as offering schemes to help resolve cross-border consumer disputes. The European Consumer Centres Network (ECC-Net) and International Consumer Protection and Enforcer Network (ICPEN) are two agencies currently operating within the UK. "

[yorkshireman]

When you purchase something you have a contract with the seller not the maker.

[Taylor]

Thanks for all your replys guys
This site doesn't except pay pal. Had to pay with my Santander visa.

[pancser]

May 24, 2016 9:35:11 GMT calnorth said:

Its not the manufacturer first..its the seller always and then possibly the manufacturer. The manufacturer likely won't take any responsibility for a retailer they don't recognise.

Credit card at £100 up and I have done that with Barclaycard...documents required and its refund within about 7 days. Don't mess with a seller that messes with you.

And there are distance selling rules that puts a seller liable more or less immediately. Then move to consumer law.

I have a barclaycard as well and really useful to know about this info I hope I won't have to use it.

Sorry to hear what happened with you Taylor
I never gonna understand these vendors they take the money immediately when you press the "confirm" button and then they don't want to take any responsibility for their services. It is just a shame

[DiscoDes]

It seems that you are covered under the Section 75 rule if you paid more than £100 for the goods (I'm not sure if that includes shipping/VAT & duty)
So you may have recourse with the Credit card company

Read here : www.choose.net/money/guide/features/section-75-credit-card-protection-claim.html#abroadsec75

Excerpt :

"Purchased from abroad

In 2007, a ruling by the House of Lords defined that Section 75 has no territorial limitations and, therefore, cardholders who use their credit cards to make purchases abroad are protected in the same way as in the UK.

They concluded that there was nothing in Section 75 that indicated there was any territorial limitation on the obligation of the credit card companies.

The new ruling now means that as well as in the UK, purchases made on a credit card may also be covered under Section 75 when:

goods or services are purchased from a foreign supplier whilst the cardholder is abroad
goods or services are purchased from a foreign supplier for delivery to the UK
goods or services are purchased from a foreign supplier or agent who is temporarily in the UK"

I hope this helps.

[Taylor]

May 24, 2016 16:14:11 GMT DiscoDes said:

It seems that you are covered under the Section 75 rule if you paid more than £100 for the goods (I'm not sure if that includes shipping/VAT & duty)
So you may have recourse with the Credit card company

Read here : www.choose.net/money/guide/features/section-75-credit-card-protection-claim.html#abroadsec75

Excerpt :

"Purchased from abroad

In 2007, a ruling by the House of Lords defined that Section 75 has no territorial limitations and, therefore, cardholders who use their credit cards to make purchases abroad are protected in the same way as in the UK.

They concluded that there was nothing in Section 75 that indicated there was any territorial limitation on the obligation of the credit card companies.

The new ruling now means that as well as in the UK, purchases made on a credit card may also be covered under Section 75 when:

goods or services are purchased from a foreign supplier whilst the cardholder is abroad
goods or services are purchased from a foreign supplier for delivery to the UK
goods or services are purchased from a foreign supplier or agent who is temporarily in the UK"

I hope this helps.

Thanks for all your help I apriciate it. I call my bank and see what they say.