SMY 75 mini issue

[cruella666]

Thanks Grandad I did think of contacting isabell.
I will send her a message now.

[isabel22]

Jun 23, 2016 19:46:11 GMT Grandad said:

I recently recieved an smy simeiyue 75 mini from Gearbest i popped a battery in it set at 23w for my builds and its burnt the wick, turns out when i fire it for a few seconds it seems to put full power through the mod then drops down to its normal power.

I opened a ticket with Gearbest and had a reply saying wait 2 days while they speak with the company, my reply from them today is yes its a fault, they said keep the mod and we will refund your wallet, or we will send another one.

Ive opted for a refund and just wondered is it now a bin job or would anyone have an idea what maybe wrong. Im assuming the chip is faulty but didnt want to bin it as its a nice little stealth mod 

Hello 
Sorry to see this, please open a ticket and send me the tk number
I will ask service center to deal with yours
Also, i will ask our research depart to negotiate with manufacturer
I will give you the honest answer 
Please be patient
Isabel

[Grandad]

Jun 27, 2016 0:49:13 GMT isabel22 said:

Jun 23, 2016 19:46:11 GMT Grandad said:

I recently recieved an smy simeiyue 75 mini from Gearbest i popped a battery in it set at 23w for my builds and its burnt the wick, turns out when i fire it for a few seconds it seems to put full power through the mod then drops down to its normal power.

I opened a ticket with Gearbest and had a reply saying wait 2 days while they speak with the company, my reply from them today is yes its a fault, they said keep the mod and we will refund your wallet, or we will send another one.

Ive opted for a refund and just wondered is it now a bin job or would anyone have an idea what maybe wrong. Im assuming the chip is faulty but didnt want to bin it as its a nice little stealth mod 

Hello 
Sorry to see this, please open a ticket and send me the tk number
I will ask service center to deal with yours
Also, i will ask our research depart to negotiate with manufacturer
I will give you the honest answer 
Please be patient
Isabel

Hi isabel22
My issue has been resolved with Gearbest thankyou ive been refunded for the item 

[isabel22]

Jun 27, 2016 5:53:51 GMT Grandad said:

Jun 27, 2016 0:49:13 GMT isabel22 said:

Hello 
Sorry to see this, please open a ticket and send me the tk number
I will ask service center to deal with yours
Also, i will ask our research depart to negotiate with manufacturer
I will give you the honest answer 
Please be patient
Isabel

Hi isabel22
My issue has been resolved with Gearbest thankyou ive been refunded for the item 

Hello,
Glad to see this and i got the info from SMY company
The items are authentic,its an accident of this one you got
It may damage on road or somewhere
Sorry for the inconvenient again
Thanks for your support
Best regards
Isabel

[goneforagasper]

Got mine yesterday, Carbon Black - same fault which is a pity because it is a good looking mod.
Raised a ticket and copied in isabel22

I agree they should not keep sending them out with a known fault

[tsoko]

I am just waiting for a refund on the one I bought which has the same problem. It would be good if we could update it to cure the fault though.

[joeten]

I thought I had the same problem but I switched tanks this morning
And it does not seem to be the mod, I think it was the kanger sub tank mini
Or rather the coil being that it was new it also tastes similar on my other mod so more breaking in problem.

[goneforagasper]

I have had the usual reply isabel22 - send video. I have replied that a video would not show the problem and I don't have the facilities to do a video.

[gill2009]

  isabel22...mine also has the same problem, & for me is unusable...

  Order number     WW1606100757221869

[Deleted]

Well I just got one of these from my postie and dare I say it? No probs! isabel22

So sorry to everyone who has got a prob with it though as great mod!!!

Now waiting on my $14 mod I got at the weekend from GB - and I've popped my GB cherry well and truly (about time LOL)

[Grandad]

Jun 29, 2016 9:03:04 GMT joeten said:

I thought I had the same problem but I switched tanks this morning
And it does not seem to be the mod, I think it was the kanger sub tank mini
Or rather the coil being that it was new it also tastes similar on my other mod so more breaking in problem.

I put three diffrent tanks on mine was thinking the same joeten but all the same, glad you got a good one @johanino  

[Deleted]

think this is a prob that can be fixed - battery getting a little hot but then it is on about 4.2v? - checked battery and the case is metal right? Not too hot to hold - that's ok right? Grandad

[joeten]

Been using mine today does not feel hot, but I don't chain vape
I do notice the battery goes down quickly using it at 33w it will be fine for me as a work
Mod, I would not have as an all day one. It would need charged more than once at that
Wattage, I would be fine since I can charge it in the car.

[Deleted]

Jun 29, 2016 13:03:04 GMT joeten said:

Been using mine today does not feel hot, but I don't chain vape
I do notice the battery goes down quickly using it at 33w it will be fine for me as a work
Mod, I would not have as an all day one. It would need charged more than once at that
Wattage, I would be fine since I can charge it in the car.

Deffo getting hot when chain vape....

That's the prob - not the mod or my batteries

Taken it out for a spin. Likey - likey a lot!!!

Perpetua I owe thee one!

[Grandad]

@johanino if your chain vaping at 4.2 volts it will get a little warm its not to hot to touch though is it ? Its a lovely little mod i havent been able to put it back in the box yet alone in the bin

Be nice if there was a fix but i dont hold out much hope