Jules
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Last Online Dec 7, 2023 19:04:41 GMT
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Post by Jules on Apr 30, 2018 14:12:41 GMT
Hi, can anyone tell me if you get an email after you have made an order from Healthcabin to say your order has been received? I placed an order on 20th April and I haven't had a email from them with an order number of anything. I have filled two tickets out but they haven't replied to either of them. I have had confirmation from PayPal. Do they just send your stuff with no updates or communications?
Jules.
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MrDJ
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Last Online Nov 27, 2024 16:39:29 GMT
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Post by MrDJ on Apr 30, 2018 16:53:07 GMT
think you should get an email.
ive only used them once but got about 8 emails in two days as mine was a large order of coils and they wanted conformation and then would i pay customs etc.
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Post by Perpetua on Apr 30, 2018 17:47:42 GMT
Having just checked my ' Completed ' ecig orders Jules, I've received confirmation of any orders as soon as they've been placed . . . . then a further one with a tracking number, once it's been dispatched. What does your account status say against that order number? |
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Jules
Super Member
Joined:October 2009
Posts: 527
Location:
Likes: 186
Recent Posts
Last Online Dec 7, 2023 19:04:41 GMT
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Post by Jules on Apr 30, 2018 19:06:19 GMT
I don't have an order number Perpetua. I have had no correspondence from them at all. I have even opened two tickets with them but they haven't replied to either. I don't know how else to get in touch with them. Just checked my account and there's nothing showing at all for my order. Think I will just open a dispute with PayPal and see if they can sort it. |
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MrDJ
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Last Online Nov 27, 2024 16:39:29 GMT
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Post by MrDJ on Apr 30, 2018 19:32:32 GMT
was the item in stock or a pre order. strange that theve not replied to your tickets though.
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Jules
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Joined:October 2009
Posts: 527
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Last Online Dec 7, 2023 19:04:41 GMT
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Post by Jules on Apr 30, 2018 20:07:31 GMT
Yes item was in stock and not a pre order. Somethings gone a miss somewhere. At least I have proof I paid with PayPal.
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Post by Perpetua on Apr 30, 2018 21:48:18 GMT
I don't have an order number Perpetua . I have had no correspondence from them at all. I have even opened two tickets with them but they haven't replied to either. I don't know how else to get in touch with them. Just checked my account and there's nothing showing at all for my order. Think I will just open a dispute with PayPal and see if they can sort it.I reckon that's the best course of action Jules - if nothing else it will get their attention. In fairness to Health Cabin, as overseas Vendors go they're normally pretty good at communication and quick dispatch of orders, so I can only think something has sadly gone amiss with yours. |
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vapingstar
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Post by vapingstar on May 17, 2018 1:50:07 GMT
Just wonder this case solved or not. Here is my experience with them: I did receive order confirmation email after order completed, then tracking number after shipping. Once I used my new email address to register to get more discount, I found all emails were in SPAM... And I never use their ticket system, just mail them directly. here are 2 emails you can use: support@healthcabin.net and marketing@healthcabin.net My best ejuice:  |
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