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Hi Guys,

We have seen that we have been mentioned in this thread so we thought that we would give some more information and hopefully clear up some misconceptions.

As from the 1st October 2015 Under the Children and Families act 2014 you have to be over the age of 18 years old to purchase e-liquid and electronic cigarettes (this doesn't seem to cover accessories like resistance wire, drip tips etc but it is not very clear).

Due to the new regulation companies selling e-liquid need to be able to prove that their customers are over the age of 18. This is a simple process for B&M's, if the customer looks under 18 they just ask for photo ID. If the person cannot provide ID then they are not served, the same as in pubs, office licenses and supermarkets.

Unfortunately this is not possible for online businesses as we do not normally meet customers face to face. The only exception to this is that if the company has their own delivery service such as Tesco who can verify the age of the customer via the delivery driver.

There are a couple of ways to check someone's age, the way the cigeliquid is doing it, by asking customers to upload identification via email etc. This method is used by a wide range of industries such as gambling websites like William Hill & Ladbrokes, also subscription adult site such as .... well you get the picture. These sites also use Age Verification companies to perform automatic checks the same as we do.

Most if not all companies that sell products intended for persons over the age of 18 use age verification checks, they just hide it in their T&C's.


This is taken from thedrinkshop.com T&C's



I think it is a testament to the electronic cigarette industry that we are been upfront about these checks and that we are informing our customers instead of hiding the fact.

We use a company called LexisNexis to validate your age, they check information from various sources, such as the electoral roll register, birth index data, GB driving licences and credit activity data, to verify your age.

As someone said in this thread:



Yes, in most cases there is a credit check performed. This is where people get worried that it will affect their credit rating. Don't worry it won't.

There are two types of credit checks "Hard Footprint Checks" and "Soft Footprint Checks"

Our check leaves what is called “a soft footprint” meaning that nobody other than yourself will be able to see the check. The check only leaves a soft footprint so that you know that the check has been performed. These checks are quite common for ID checks and you also get them when you apply for insurance cover etc. This check is not a credit-application search (Hard Footprint) so it does not affect your credit score. Here is a quick article from thisismoney.co.uk with more info on soft footprint checks.

We understand that these checks are not ideal and that some people feel that companies are "mining data" or "spying on customer" but unfortunately there is no way around them, it is the law. All we receive is a report with a green light and how many points of reference there are confirming your age. The whole process is automatic and happens instantly. 

Trading Standards do not want to see every report, they just want to make sure that we are doing our due diligence. In all likeliness we will only be asked to prove that a couple of customers are over the age of 18 a year.

If anyone has any further questions please let us know.

Dean

***New Flavour***

Blackcurrant & Liquorice

Available in 6mg, 12mg and 18mg

It's Finally Here - Vanilla Custard.

Custard flavours are probably the most requested flavours we have ever had, so we thought it was about time to launch one. After a couple of rounds of testing and 8 weeks steeping it is finally ready, so we hope you enjoy it.

Available in 6mg, 12mg & 18mg Strengths.

Link: Vanilla Custard

 

Hi kopiert - The Vanilla Custard should be ready in about 7-8 weeks. We are just waiting for the final results to come back and it will go into production and we want to steep the Custard flavour for at least 6 weeks before it goes on sale. 

Hi - they are due to be bottled tomorrow so they should be back on the site tomorrow afternoon.

Hi Everyone,

We are looking for people to test new flavours and provide feedback on them before we launch them for general sale. We are looking for 50-60 testers with a range of different devices as we want to get feedback from a broad spectrum.

If you are selected then you will be sent a free 10ml bottle of e-liquid in 6mg strength. You will be required to complete a short online questionnaire telling us what you think of the e-liquid within 1 week of receiving it. If the questionnaire is not completed within 1 week then you will be removed from our list and another person will be selected to take your place.

The first flavour to be sent out for testing will be Vanilla Custard. This should be ready for sampling within the next couple of weeks.

This is on a first come first serve bases. To register please Click Here and fill out our online registration form.

If you have any questions please let me know.

Dean

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EDIT:


Wow, the response so far has been a bit overwhelming. We have had over 150 people register already. We think the best thing to do and to make it as fair as possible is to select people via a random number generator.



If you have been selected you will be notified via email over the next couple of days. If you haven't been lucky this time then we will keep your name in the hat for future flavours and there will be a fair few coming soon.

Thanks Chrissie & kopiert.

Yep, if anyone has any questions just let us know.