tpat591
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Post by tpat591 on Mar 12, 2015 9:56:40 GMT
My answer is to threaten to malign them on every message board around the world warning others not to do business with them on this product. I will do so until they relent and provide a full refund because if we all just accept a bad unit without doing so they will continue selling a known bad unit to others and that is wrong. We have to make it not financially viable for them to do so or they will continue the practice.
So please fill out a return request ticket and break their chops & make them refund you as well!
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tpat591
Junior Member
Joined:March 2015
Posts: 70
Location:
Likes: 46
Recent Posts
Last Online Jul 27, 2020 12:45:30 GMT
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Post by tpat591 on Mar 12, 2015 4:52:22 GMT
Just an update:
Tiny Deal Direct Contacted me and Forced me to submit videos of the Defective Hana DNA 40 TC Mod for their Technical Service Department before they could process my Defective Item Request.
Four days after I submitted my review comments to their product page my review comments are still not displayed on their website.
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tpat591
Junior Member
Joined:March 2015
Posts: 70
Location:
Likes: 46
Recent Posts
Last Online Jul 27, 2020 12:45:30 GMT
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Post by tpat591 on Mar 9, 2015 0:46:06 GMT
By now this is probably already widespread public knowledge but I am posting this anyway to save others from making the same mistake.
I actually made the mistake of ordering this unit about the same date and time you started this thread. It made it out of China just before all shipping shut down for CNY and was received at my door on 2/18/15. Due to other responsibilities, a lot of bad weather, and a delayed delivery of NI200, I never even opened the package until 3/7/15.
The box looked like it was built well, had a fixed 510 center pin, and seemed to operate well in Kanthal mode although it tried to operate in Temperature Protection mode with Kanthal Builds unless you turned off Temperature Protection by raising the set point above 600 degrees. The unit goes into SLEEP MODE after approximately 2 minutes without pressing any buttons. When pressing fire button in Sleep Mode there is a Very Annoying 3 Second Delay where it displays HANA MODS before the unit will wake and fire. In WAKE mode there is approximately a 1 second delay after pressing fire button before the atomizer will fire.
Ater trying a few NI200 Builds it has been determined that this unit simply does not work at all in Temperature Control Mode. NI200 Builds between .1ohm and .29ohm display CHECK ATOMIZER. NI200 Builds between .3ohm and 1ohm display TEMPERATURE PROTECTION and the atomizer does not fire at all.
ONLINE HELP DESK CHATS at Cigabuy will not accept your word that the unit is defective and force you to fill in Customer Service Help Desk defective item return email requests suggesting you attach Pics and or video to fully describe problem despite the only two reviews regarding the product on their own site complain of exact same problem. A posting of my review to the product page was never posted and still is not displayed after 24 Hours.
Bottom line is that this Hana DNA 40 Temperature Controlled APV Mod is defective, not as advertised, and DOES NOT WORK IN TEMPERATURE CONTROL MODE AT ALL. CIGABUY HAS A RESPONSIBILITY TO DISCONTINUE SELLING THIS PRODUCT AND IMMEDIATELY REMOVE IT FROM THEIR WEBSITE UNTIL SUCH TIME AS THE UNITS CAN BE QUALITY CONTROL TESTED AS OPERATIONAL AND RELIABLE FOR SALE!
DO YOURSELF A FAVOR - STAY AWAY AND DO NOT ORDER THIS UNIT FROM CIGABUY! IT IS DEFECTIVE!
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