isabel22
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Post by isabel22 on Dec 23, 2015 1:12:11 GMT
Hi Isobel, I would appreciate being sent another one even though this was supposed to be a Christmas present, can you let me know if and when you send another one and give me a tracking number. Appreciate your help. Hello Isabel, I have checked on the tracking this evening and the order has left Hong Kong and is now at Heathrow! thanks for your replies and help hopefully will be here soon. Oh, thanks the god.Glad to hear this good news for you Hope this could arrive you soon, thanks for letting me know this. |
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isabel22
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Post by isabel22 on Dec 23, 2015 1:08:09 GMT
I ordered an istick 60 as a Christmas present at the beginning of December and I've been on my account today and there's no order on there at all. Thinking it could be me I checked PayPal who paid them on 4/12 and no refund has been issued, I deleted the initial email confirming order having used them before and thinking I could trust them to sort it. Obviously now it's getting close to Christmas Day and according to my account there's no order at all but I accept there might be a reason for this I'm just not sure how to find out what it is. I can't seem to get a way to contact them on my phone so hoping for someone here to know the best/fastest way to resolve this issue. T I A. Hello, Could you please send me the order number and i will check for you By the way, our company will reset the service center in 2016 cause for the shit service. We hope can solve your problems and upgrade the site so that can be convenient for all. Also, the most important thing is the back order, we plan to do some changes on that Best regards |
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isabel22
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Post by isabel22 on Dec 22, 2015 10:37:39 GMT
What tracking do you use? All the ones I looked at either don't recognise the number or say it has left Hong Kong! Have to say not best pleased and will not be ordering again from Gearbest. This is not having a go at you, you try your best to help us out even when it is obviously very difficult for you, we really appreciate your efforts. Please let me know when this ships, it was supposed to be a Christmas present! Hello again Isobel, I have checked the tracking of the order above and it has now sat at Hong Kong airport for 20 days!! I understand the 'busy logistics' but this is just rediculous. Hello, If it lost, i will send you a new one. Sorry for this, seems something happened there |
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isabel22
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Post by isabel22 on Dec 22, 2015 10:35:20 GMT
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isabel22
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Post by isabel22 on Dec 22, 2015 8:31:15 GMT
Hello PJ,
Most items are in stock here, but some items got lots of order, and the stock is not enough.
Then we have to order extra items from manufacturer.
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isabel22
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Post by isabel22 on Dec 22, 2015 2:59:25 GMT
Hello Gwynn, Here is a misunderstanding. I checked we have this in stock in China warehouse, but you mentioned want to ship from EU warehouse. So here is the point, the EU warehouse is out of stock right now. We can ship out soon if you want that ship from China warehouse. Thanks for your support and inquiry. Best regards isabel22 Dear Isabel Thank you for looking into both outstanding tickets..I have had a message from "Gearbest Customer Service" today.. [Original Pioneer4You IPV D2 Box Mod Order No.:WW1511260716372451 ] I will accept the shipping of item from China Warehouse I Thank You Kindly --------------------------------------------------------------------------------------- and this one Ticket: T15112585546 Order Number: WW15101314380**** Message Type: Faulty D.O.A, Defective We are refunding you now 25USDUSD- on your GB Wallet with extra points. Please allow 1-5 business day for the transaction to appear in your account ticket This ticket would be closed first.If you have any further question,please feel free to contactus and submit a new ticket. Close ticket to allow payment to GB wallet Q So I have to close ticket to get refund.?..Not see refund in GB wallet Then close ticket.?."This ticket would be closed first"Q Do I close ticket or does GB close ticket?I do appreciate your good work Isabel and GB Thank you Kindly Posted without bias with pleasure to do that, and cause the busy month, there is some mistake from us. thanks for your support and understanding |
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isabel22
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Post by isabel22 on Dec 22, 2015 1:23:07 GMT
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isabel22
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Post by isabel22 on Dec 21, 2015 10:57:24 GMT
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isabel22
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Post by isabel22 on Dec 18, 2015 3:11:45 GMT
Hi isabel22 I wonder if you could look in to this problem for me? As I cannot get answer from the ticket and subsequent reminders by me to GB support..in general Please at least reply? (That was to customer support no to you isabel) and all I get is..Thank You for your reveiw ... blah blah! blah ...processing..???? 23 DAYS and still processing in the Europe Warehouse in stock at time of purchase If goods are not available please let us know and we can order a different item? I hope you can Kindly help me and I would greatly appreciate it thank you ===================================================================================== FactsOriginal Pioneer4You IPV D2 Box Mod Order No.:WW1511260716372451 USD 41.45 EU Warehouse Order date : Nov 26, 2015 23:16:37 PM Payment : PayPal , Pay time : Nov 26, 2015 23:16:43 PM T15120808696 Original Pioneer4You iPV D2 Box Mod [WW15112607163****] Processing 12/08/2015 10:34:09 UTC =============================================================================== Progress since purchasseOpened a Ticket 12/08/2015 10:34:09 UTC Ticket no.:: T15120808696
My QuestionDear Sir./ Sirs / Madam. This order has not been shipped yet Why? It states process takes 2 days from the Europe Warehouse..Its been 12 days and no movement? I should of actually been using it ny Now.. I purchased this to replace the broken one that I had also purchased from you ...Luckily I do have another e-cigarette device to use..Waiting on partial refund Ticket: T15112585546 to appear in my My GB Wallet agreed $25.00 But not in there!! also when asking wheres the refund I get the same GB stock message "PROCESSING" thats not an answer Posted without bias Hello Gwynn, Here is a misunderstanding. I checked we have this in stock in China warehouse, but you mentioned want to ship from EU warehouse. So here is the point, the EU warehouse is out of stock right now. We can ship out soon if you want that ship from China warehouse. Thanks for your support and inquiry. Best regards |
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isabel22
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Post by isabel22 on Dec 18, 2015 1:41:45 GMT
Hello Kevin, I checked that you bought 4 items in total. But some of them not in stock right now. So if you want to they are in one parcel, you may need to wait for more days. If you want to get some of them first, you can choose to unpick the parcel. Expect your reply Best regards Hi isabel22. Thank you for reply. "wait for more days".... you did not say how many days and which items are now out of stock ? All items were in stock, when i placed my order ! Regards Hello Kevin, Good news!!!! The order has been picked all items. The parcel will be shipped out asap. You will receive the email from service center asap Best regards |
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isabel22
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Post by isabel22 on Dec 17, 2015 11:34:44 GMT
Dear all friends, Unfortunately because it is getting to that time of year again our warehouse is packed full causing some orders that have not been shipped already to have a short delay. We would like to apologize for this delay and inform you that we are doing our best to get your orders out as soon as possible. Thank you for your patience and understanding. Here is a picture from our China warehouse  |
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isabel22
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Post by isabel22 on Dec 17, 2015 1:55:51 GMT
isabel22 Order still processing W1512081101246603 Could you tell me when this is expected to be despatched please ? Hello Kevin, I checked that you bought 4 items in total. But some of them not in stock right now. So if you want to they are in one parcel, you may need to wait for more days. If you want to get some of them first, you can choose to unpick the parcel. Expect your reply Best regards |
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isabel22
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Post by isabel22 on Dec 17, 2015 1:52:16 GMT
Might be a waste of time changing your order to Sony VTC4's BrenD , they don't have them in stock either. That's what my cancelled order was for, ships in 3-5 days, I was on day twelve when it was revealed they don't even have any in stock. The 1,000 pieces of 18650's isabel22 states are in stock, are Sammy 25r's again ships in 3-5 days. I ordered four of these on 11th November and they did ship after 13 days on the 24th at least they are on their way and will arrive sometime (I hope). They definitely had some in stock the other day as I've got six that have been dispatched. Or at least I've got a dispatch email for them. Whether or not they'll get more in stock of the VTC4s before the LGs arrive remains to be seen, but a week ago I was told to expect the wait to be another month or so for the choccy browns and that was over a month after I ordered them! Sent from my X5pro using proboards Hello Brend, Its true that this kind of battery is famous and supplier will provide 320 pieces this time. I checked the system and found they announced it will be sent to us before the end of this month. So i also hope the item can arrive earlier. And if you don't willing to wait, here is a sincerely advice, cancel the order. Because the supplier sometimes delay to delivery, hope you can understand. Sure, i will update for you(all my friends) Best regards |
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isabel22
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Post by isabel22 on Dec 17, 2015 1:48:06 GMT
Hey, The tracking info shows still on HK. And seems the busy logistics there, i will update the latest info for you when i get any news. Best regards What tracking do you use? All the ones I looked at either don't recognise the number or say it has left Hong Kong! Have to say not best pleased and will not be ordering again from Gearbest. This is not having a go at you, you try your best to help us out even when it is obviously very difficult for you, we really appreciate your efforts. Please let me know when this ships, it was supposed to be a Christmas present! Hello friend, We use this site to track the info www.17track.net/And choose One World Express if the parcel shipped out by British express or Any express Best regards |
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isabel22
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Post by isabel22 on Dec 17, 2015 1:27:24 GMT
Will give it till Friday then PayPal dispute. No response to ticket after 3 days - last order from me.  Could you please send me your order number? I will ask service center to deal with your issue priority Sorry for the delay, service center also busy because lots of work. Best regards |
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