isabel22
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Post by isabel22 on May 11, 2015 6:50:37 GMT
Hi isabel22 , could you tell us why the Kanger Subtank Mini is IS high in price , especially compared with the other genuine products that have have ? We can get this a lot cheaper here in the UK , even with our overpriced internal shipping we have. Andy Hi, Andy Almost all of our Kanger products, their price are set by our supplier. We are no allowed to show our actual sales price. |
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isabel22
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Post by isabel22 on May 8, 2015 9:46:17 GMT
Another Kanger SUBTANK MINI giveaway here on our official E-cig Facebook page? |
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isabel22
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Post by isabel22 on May 7, 2015 5:40:58 GMT
I'm very pleased to log in tonight and see that at least some of you have received your refunds from Gearbest . . . . thank you isabel22, for doing what you have so far. This is the current situation with our Members orders, there may be some additions to this overnight, but I'll check back again first thing in the morning: 1. Arron-order number: W1505041435144309 - still processing - no 200 points 2. DaleAlan Order Number: W1505041521321354 - Refund received - no 200 points
3. kreed order number: W1505041455147217 - Refund received - 200 points got4. flavourtank order number : WP1505041414196041 - still processing - no 200 points 5. dr00g order number : WW1505041354380285 - still processing - no 200 points 6. autumntwist32 Order No.:W1505041357186482 - Refund received - no 200 points
7. Phatfil Order No.: WW1505041736082486 - Refund received- 200 points offered.8 mike weaver93 Order No WW1505041413494173 - still processing - no 200 points 9. greigster Order No WW1504170649254703- still processing 10. Q Order No WW1505041338313064 - Refund Received - no 200 points.11. Bobw1951 order #: W1505041610199854 - Refund12. Igual order no : WW1505041453417750 - different item ordered no points recieved 14. Letsavit Order No.:WW1505041419178181 - still processing Now all of the above cancelled order of Subtank Plus are refunded and 200 points offered. |
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isabel22
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Post by isabel22 on May 7, 2015 2:26:50 GMT
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isabel22
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Post by isabel22 on May 7, 2015 2:01:39 GMT
Because of our error coupon code incident, GB decided to gradually cancel the coupon code system of E-cig devices. It means we will directly provide the best price on the product page. But it will take a few days to finish all the change, so i will post the changed product page everyday here to inform all of you. But there will still have some products that need coupon code because its price is set by our supplier, if you find the price of the product that you want to buy is very high, you can PM or tag me to ask whether this product has coupon code.
Sorry again for the inconvenient and please see our sincerity that we value all our customers.
Thanks for the understanding.
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isabel22
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Post by isabel22 on May 6, 2015 11:56:31 GMT
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isabel22
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Post by isabel22 on May 6, 2015 10:58:27 GMT
isabel22, You have now had 3 days in which to refund my Paypal account with the money you took whilst having no stock to supply, my money that should be instantly refunded. I am pleased that others on here are getting their refunds for the very bad service they received over on the "Sub Tank+ thread" only 2 days after you wrongly took their money. My order for a Goliath order no. WW1504170649254703 still shows processing. Why have you not refunded my money to my Paypal account after 3 days when you stated above that it takes 1~3 days to get back to Paypal? Gearbest do seem to be getting so many things wrong lately. Now is refunded. Sorry for letting you wait for so long. |
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isabel22
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Post by isabel22 on May 6, 2015 10:19:44 GMT
Hi, everyone. We just decided to offer 200 points to you who's order of Subtank Plus was cancelled to show our sincerity. That's why just some of you got the 200 points. Frankly speaking, only our forum appeared this incident because Q found this error code and shared it here. And we really want to say thank you to Q, let's ignore the error code first, You paid attention to Gearbest.com and automatically share our great deal here, and without you, we won't find out this bug and we won't improve of our system. And also thank to all of you, hope you can forgive our mistake and give us a chance to grow up. Now, let me help all of you to sort the refund and the 200 points giving. It will be more convenient that just one person to sort things out. So please update your information like below. Thanks for the cooperation. 1. Arron-order number: W1505041435144309 - still processing - no 200 points 2. DaleAlan Order Number: W1505041521321354 - still processing - no 200 points 3. kreed order number: W1505041455147217 - Refund received - 200 points got 4. flavourtank order number : WP1505041414196041 - still processing - no 200 points 5. dr00g order number : WW1505041354380285 - still processing - no 200 points 6. autumntwist32 Order No.:W1505041357186482 - Refund received - no 200 points 7. Phatfil Order No.: WW1505041736082486 - still processing - no 200 points 8 mike weaver93 WW1505041413494173 - still processing - no 200 points |
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isabel22
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Post by isabel22 on May 6, 2015 6:07:29 GMT
isabel22 I have sent u a pm Also why is it gear best mess up so much? I.e Discount codes that shouldn't work do actually work? Stuff saying in stock then saying it's not And customer service is a pain to get a problem sorted? 1. It's our technical bug and our fault without any excuse. And we've took lesson from this fault. I will make a declaration about the abolition of coupon code for e-cig devices later. 2. Some hot devices are in short apply situation, there will have a short interval when we changer the page information. 3. Our customer service sort general customer service issues of all products on our website. if you need any help, feel free to PM or tag me, and please remember to give me the order number so that i can speed the process. This is also a reason why i'm here. Not just share deals but also sort problem. |
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isabel22
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Post by isabel22 on May 6, 2015 2:39:10 GMT
Perpetua Thank you so much for your great plan. I've already given the collected order number list to our relevant staff to speed the process. i just confirmed that all the refund of cancelled order of Kanger Subtank Plus will be done within today. The order status will turn to "refunded" and then the refund will be back to your Paypal account within 2 days. Because of this error coupon code incident, GB decided to gradually cancel the coupon code system of E-cig devices. It means we will directly provide the best price on the product page. But it will take a few days to finish all the change, so i will post the changed product page everyday here to inform all of you. But there will still have some products that need coupon code because its price is set by our supplier, if you found the price of the product that you want to buy is very high, you can PM or tag me to ask whether this product has coupon code. Sorry again for the inconvenient and please see our sincerity that we value all our customers. Thanks for the understanding.
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isabel22
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Post by isabel22 on May 5, 2015 10:39:15 GMT
Dear all AAEC members,
I'm here to apologize again for the inconvenient that we've brought to you due to our error coupon code. As a compensation for our valued customers, i’ll make a giveaway and pick up 5 pics of Subtank Plus as a gift for you tomorrow.
Hope you can understand.
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isabel22
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Post by isabel22 on May 3, 2015 10:39:53 GMT
isabel22 I had ordered a Goliath from Gearbest but just after the pre-order had finished, on 17th April. I thought it was showing as 3 to 5 days before despatch. I know they have been having problems getting enough stock but they took my money straight away. I messaged them asking when they will be despatching mine and they have apologised for the delay explaining that they have been let down by the manufacturer. They have offered me three choices:- 1) Just to wait until they get them. 2) An exchange for something else. 3) A refund to my Gearbest Wallet?? (I suspect that is a credit note thingy) What they did not offer was a full refund to my Paypal account! I have asked for a full refund to my Paypal account and await their confirmation. They did this to me when I ordered a Goblin from them, again showing despatch in 3 to 5 days but once I had ordered, there was no stock. Gearbest are still showing the Goliath as despatching in 3 to 5 days on their website  I am not sure that I will use Gearbest again. Rant over........for now. So sorry for all your inconvenience. We've already updated on the page today because we just back from our Labour Holiday.  We will give you full refund to your Paypal account. Hope you can give me your order number so that i can help you to solve it more quickly. And if you choose to refund to GB Wallet, it will only takes less than 3 days, and refund to Paypal, it will takes 3 ~ 7 days because need more procedures before money back to your account. (GB -(1~3 days)- Paypal -(1~3 days) -your account). Hope you can understand. |
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isabel22
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Post by isabel22 on Apr 29, 2015 1:03:21 GMT
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isabel22
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Post by isabel22 on Apr 28, 2015 10:35:11 GMT
Do you still remember our Clearance Sale? It will lasts for the whole April. And we have 3 days left now. We think we should do something crazy~~ What about offering some hottest products with a even more cheaper price!!!  Smowell DVP-50 $26.99SMOK Xpro M80 Plus $41.99Goblin $18.99Lemo 2 $28.99and more on www.gearbest.com/promotion-april-markdown-special-23.htmlDon't need any discount code!!!! Only for this last 3 days!!! The price will be back to normal on 1st May. Tell me you won't miss it!!! |
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isabel22
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Post by isabel22 on Apr 27, 2015 10:28:38 GMT
GB have a Kamry 50W TC Variable Wattage Mini Box Mod Temperature Control VW Mod up today £32 different screen so probably different board to the others.  The brand is wrong and we've already changed it. The coupon code of it is "SMY50W", the price would be $44.99 |
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