deesigner
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Post by deesigner on Apr 8, 2011 21:40:46 GMT
I've just had an email giving a 30% discount using this code for purchases from TECC. TECCTANK
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deesigner
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Post by deesigner on Apr 8, 2011 21:41:54 GMT
Need to add this is 15% on top of the 15% they are already giving  |
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Post by Perpetua on Apr 8, 2011 22:24:42 GMT
I'm all for discounts Dee, but why the hecky peck don't TECC/TW just reduce their prices and keep them lower all year round . . . it must be hugely annoying to customers to buy something one day and find a further discount the day after.
That really pips me off in RL when it happens!
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deesigner
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Post by deesigner on Apr 8, 2011 22:31:59 GMT
Agree totally Perps, what really pisses me of is that they could all have a fantastic 'slowly growing groupy business' instead it's all about quick profits and run at the first hurdle......................  |
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Post by Chrissie on Apr 9, 2011 20:29:08 GMT
I'd only buy from TW'TECC these days if I was desperate or their discount for something I really wanted was too good to resist. Though I'm not sure if I actually have a choice any more as I may be banned from buying from them as Jason wasn't too happy about the last time I posted on his forum |
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Pinhead
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Post by Pinhead on Apr 9, 2011 20:41:38 GMT
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Post by Chrissie on Apr 9, 2011 21:04:14 GMT
Ah, but I was so close to being banned Sean  Last time I looked my post count over there was about 3 - OK, I know I've not been a prolific poster on the TW forum but ......... .....In fact I was the very first person to post & congratulate Pillbox on his original forum format - how times have changed  |
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Post by roachieuk (aka eciggery2011) on Apr 14, 2011 19:32:13 GMT
Can i ask you guys something and i dont mean to flame on anyone here but ive found their customer service terrible.I emaild them on the 10th and still got no answer.Bit peeved tbh and i was gonna order another kit from them but its kinda turned me off now.
I had trobule with oksmokey but they emaild me back within 12hours so was happy with them.
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Lee
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Post by Lee on Apr 14, 2011 19:50:47 GMT
Can i ask you guys something and i dont mean to flame on anyone here but ive found their customer service terrible.I emaild them on the 10th and still got no answer.Bit peeved tbh and i was gonna order another kit from them but its kinda turned me off now. I had trobule with oksmokey but they emaild me back within 12hours so was happy with them. I'm sure I heard Jason from TW was in the US for something important, I may be wrong though. Not sure if they have a big team at TW, I'm sure they'll get back to you. Maybe send a reminder message? I may have this mixed up. Are you talking about TW or TECC? |
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Post by Chrissie on Apr 14, 2011 19:59:00 GMT
Roachie, it's not just you! I bought my very first e-cig from Pillbox when he first started selling on eBay, so in many ways I have so much to thank him for (& I have thanked & promoted him & TW so much in the past). However, I find it hard to do so these days. Yes, he has done a heck of a lot to promote & fight for the right to sell e-cigs in the UK & I do still thank him & take my hat off to him for that. However, Jason (Pillbox's) attitude towards customers can sometimes suck |
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Lee
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Post by Lee on Apr 14, 2011 20:02:17 GMT
I'd take what Chrissie says above what I said. She knows her onions.
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Post by Chrissie on Apr 14, 2011 20:43:20 GMT
No Lee, yours & everyone else's opinions are just as valued as mine  TW & TECC are both owned by Pillbox (Jason). And they have thousands of satisfied customers. There products are top whack. However, with all things e-cig related, things can go wrong & TW do seem to have a reputation of selective/inconsistent good customer service. |
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Lee
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Post by Lee on Apr 14, 2011 20:47:45 GMT
I really don't know anything about them I was just offering a reason why there might have been no reply. I was just thinking what I'd do and that would be to send another message.
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Post by roachieuk (aka eciggery2011) on Apr 14, 2011 21:19:14 GMT
My problem is i hate disturbing people tbh so id only email someone once then leave it as i dont wanna seem like a hound.i think their kits are great an all but its the customer service what kinda does it alot for me.Im a really polite and nice guy and have respect so tbh it kinda makes me feel awkward if i have to eamil people more than once.
But nevermind ive sorted out my prob myself just wish the customer service was better tbh but you live and learn.
And honestly im not trying to flame any company as i know they must get 100s of mails a day.
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Post by Perpetua on Apr 14, 2011 21:30:06 GMT
We know you're not flaming anyone Roachie, please don't think that . . . you're not the first person to be not completely happy with their service if there is a problem.
Really, no matter how large/small a company is they should care and value their customers.
But, if there's ever any advice the forum can offer to you, please don't hesistate to ask.
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