UKECigstore - experience with customer service?

[robfromessex]

Oct 7, 2013 22:47:53 GMT Chrissie said:

robfromessex I meant to add to my last post that I'm so sorry to hear you have had so many problems with this vendor

It's not a big deal I just wish they would respond to me xD

[Chrissie]

Oct 7, 2013 23:06:12 GMT robfromessex said:

Oct 7, 2013 22:47:53 GMT Chrissie said:

robfromessex I meant to add to my last post that I'm so sorry to hear you have had so many problems with this vendor

It's not a big deal I just wish they would respond to me xD

But it is a big deal - especially to you robfromessex - UK e-cig store really do need to get their act together with customer service. Try PMing igottheremedy & if he doesn't reply & sort things out for you, please let me know.

[skanska]

Hi rob and welcom UKEcig store only come here to advertise offers so dont hold your breath getting any joy hear.you can try a pm to igottheremady you might have joy there. Good luck

Sent from my GT-N7100 using proboards

[bazzer]

The thing that I see here is that its only fellow people that frequent this forum that we know about, how many totally pi**** off people are there that do not come on here..........there must be loads

[robfromessex]

UKeCIG replied to my PM, they said they have sent out the order today and will reimburse the the special delivery money or send me out a free pack of 5 atomizer heads.

[Chrissie]

Oct 8, 2013 19:31:46 GMT robfromessex said:

UKeCIG replied to my PM, they said they have sent out the order today and will reimburse the the special delivery money or send me out a free pack of 5 atomizer heads.

Thank you for letting us know Rob.

Could you also please let us know when they arrive?

[rodders]

Customer service at UK E Cigstore or no customer service. Ordered over £200 worth last Thursday for next day delivery, didn't arrive Friday phoned promised before 1pm Saturday surprise surprise no show. Phoned Monday, in the post will be with you tomorrow no show. Tried emailing twice,both times they bounced back, phoned three times today lady said i will  get back to you, guess what no phone call !! This company will take your money no problem but you will struggle to get your goods.

 

[Super-Shiny]

Have been watching this thread very carefully and did not want to comment as i already done a thread about these, but i cannot resist now , they are taking the pi$$ , this is peoples hard earned money and you just don't seem to care and if you do you are not showing it one bit, pi$$ takers

dalek-smileyy

[barrynorton]

This is getting beyond a joke

[chykensa]

Just confirms my intent to never ever use them - and I wonder how many other forum members will have read this thread and decided to do likewise.
A perfect advertisement for how to NOT run an online business.
My commiserations to everyone who has been affected by this despicable and underhand treatment. I am just grateful that all the online vendors that I have dealt with over the last 13 months have been exemplary in comparison.

[Sal]

Another one here who will never use this company based on so many poor experiences, there are so many really lovely and helpful vendors around I'd much rather give them my money!

[charon]

Oct 9, 2013 17:39:52 GMT Super-Shiny said:

Have been watching this thread very carefully and did not want to comment as i already done a thread about these, but i cannot resist now , they are taking the pi$$ , this is peoples hard earned money and you just don't seem to care and if you do you are not showing it one bit, pi$$ takers

dalek-smileyy

Well the common concensus seems to be anti, how about asking the Moderators to remove them from the Vendors list on this forum?

[Chrissie]

igottheremedy is online on the forum right now, hopefully he is answering any PM's & will come along & post in here to let everyone know what they are doing about these situations.

If not, I will have to take action about their vendor status.

[bazzer]

Chrissie for what its worth this place is too good for rubbish vendors like this, if he was any good he would be on this thread answering like mad trying to reassure prospective customers..................just my opinion

[chykensa]

Oct 9, 2013 20:59:22 GMT bazzer said:

Chrissie for what its worth this place is too good for rubbish vendors like this, if he was any good he would be on this thread answering like mad trying to reassure prospective customers..................just my opinion

FWIW, I quite agree with bazzer - if this business was really that important, I would be working like mad to answer queries and placate customers. The lack of response is astoundingly bad, and I personally think that if his customers mean so little to the business, he should try and tout for it elsewhere.